Cisco Systems 4028650000000

4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 7-1

Chapter 7

Service and Maintenance

Overview

Introduction

This chapter provides additional information on the alarms and warnings of the

D9865 Satellite Receiver. It also provides troubleshooting tips.

In This Chapter

This chapter contains the following topics.

Topic See Page

Messages 7-2

Troubleshooting 7-19

Contents

Main Page Notices Trademark Acknowledgements Publication Disclaimer Copyright Licenses Page Safety Precautions Page Satellite Receiver & Satellite Antenna Grounding Page Safety Precautions (EU Market) Caution Prcautions prendre Vorsicht Precaucion AC Mains Lead Connection (Important) Contents Safety Precautions Safety Precautions (EU Market) Chapter 1 Quick Setup - Read Me First! Chapter 2 Introduction Chapter 3 Front Panel Operation Chapter 4 Setup and Monitoring via On-Screen Display Contents, Chapter 5 Setup and Monitoring via Web GUI Contents, Chapter 6 Customer Information Chapter 7 Service and Maintenance Appendix A Technical Specifications Appendix B Default Settings Page Chapter 1 Quick Setup - Read Me First! About the Video Standard Satellite Receiver Startup Quick Setup Instructions Page Page Page Page Page D9865 Satellite Receiver General Description Free-to-air Reception Secured Broadcast Reception Data Outputs (D9865D only) D9865 Satellite Receiver Key Features Optional Features Page Page About the Front Panel About the Front Panel, Front Panel LEDs CI Slot Page Common Interface Modules Remote Control Functions Page Page Chapter 4 Setup and Monitoring via On-Screen Display In This Chapter Page Main Menu Page Main Menu, About using the on-screen menus The On-Screen Buttons About the Current Channel Channel List without EPG Introduction to the EPG What is EPG? Features of the EPG Browsing By Channel Introduction to the EPG, Parts of the Guide Browsing by a Different Date Viewing Favorites Introduction to the EPG, Viewing Timers Changing Channels Setting Timers Setting a Reminder Timer From EPG Page Setting Timers, Setting Up Your Favorite Channels Adding a Favorite Profile Page Setting Up Your Favorite Channels, Continued Performing a Channel Scan Setting Up One Button Channel Change To Set Up One Button Channel Change Setup Menu Setting up Tuning / Preset To Set Up Tuning/Preset Parameters Page Page Setting up the Preset / LNB To Set Up Preset/LNB Parameters Selecting the Active Preset Editing Network Presets Setting up LNB To Set Up LNB Parameters Page Setting up LNB, LNB Power Settings Setting Up the Satellite Dish To Set Up the Dish Page Page Page Page Adjusting the Satellite position using Signal Tones Signal Level and Signal Quality Signal Lock Setting up the Video Setting up the Video Page Actual Conversion Table Page Page Setting up the Video, Video Output Restrictions Page Setting up Subtitles Setting up Subtitles Page Setting up Audio Setting up the Audio Setting up Audio, Digital Audio Preference Settings Advanced Setup To View the Advanced Setup Menu Setting up Advanced User Settings To Set Up the Advanced User Settings Page Setting up Advanced User Settings, Changing the Lock Level Changing the Lock Level Password Changing the Lock Level Password Changing the Lock Level Password, Performing a Factory Reset Rebooting the Receiver Resetting the Web GUI Login Information Setting up POV Mode To Set Up the POV Mode Setting up POV Mode, Network Setup To View the Network Setup Menu Configuring IP Setup Setting up the IP Information MPE Output Configuring IP Setup, Setting the Filter Mode Configuring IP Setup, Editing an IP Address Setting the Unicast IP Address Setting the Unicast IP Address, Editing a Unicast IP Address Deleting a Unicast IP Address Setting the Multicast IP Address Setting the Multicast IP Address, Setting up SNMP Configuring SNMP Setup Setting up Trap Destinations Viewing Trap Destinations Setting up Trap Destinations, Adding Trap Destinations Editing/Deleting Trap Destinations Configuring Noise Cutoffs Setting the Noise Cutoff parameters Page Page Configuring Noise Cutoffs, Setting up Alarms and Warnings To Set Up Alarms and Warnings To configure the Alarm settings To configure the Warning settings Viewing Downloads Performing Over-the-Air Downloads Setting Bootable Application Selection To View Application Version numbers System Information To View the System Information Viewing the Version Information To View the Version Information Viewing Hardware Information To View the Hardware Information Page Viewing Service Information Viewing Channel Information To View the Channel Information Viewing DVB-CI Information To View the Current DVB-CI Information Page Viewing Device Status Information To View the Device Status Information Viewing the Active Alarm and Warning Messages To View the Active Alarm Messages Viewing the Active Alarm and Warning Messages, Continued To View the Active Warning Messages Viewing the RF Status To View the RF Status Information Signal Level and Signal Quality Page Viewing ADP Status To View the ADP Status Page Chapter 5 Setup and Monitoring via Web GUI In This Chapter Page Logging on to the Web GUI To Log on to the Web GUI Web GUI - Summary Screen To get an Overview of the Main D9865 Settings Web GUI - Summary Screen, Links Linked Pages D9865 Web GUI Environment Web GUI Environment The Window Buttons Page Tuning Setup To Set up Tuning Information Page Configuring Tuning Setup, Setting Up Dish Pointing To Set Up Dish Pointing Page Setting Up Dish Pointing, Page Setting up SI Receive Parameters To Set up the SI Receive Parameters Setting up SI Receive Parameters, Continued Setting up Muting Threshold Controls To Set Up the Muting Threshold Controls Page Setting up Muting Threshold Controls, Setting up the Tuning Presets/LNB To Set Up the Tuning Presets Setting up the Tuning Presets/LNB, Setting up LNB Presets To Set Up the LNB Presets Setting up Dish Presets, Viewing Input Status To View the Input Status Setting the Channel Information To set the Channel Selection Page Configuring the Common Interface (CI) Information To Configure the Common Interface (CI) Configuring the Common Interface (CI) Information, Continued Page Page Viewing the PSI Tables To View the PSI Tables Viewing PSI Frequency Information To View the PSI Frequency Information Viewing the PSI Channels To View the PSI Channels Setting up the Video To Set Up the Video Setting up the Video, Configuring Captions To Set Up the Caption Parameters Setting up Subtitles To Set Up Subtitles Page Page Setting up Audio To Set Up the Audio Page Viewing System Information To View the System Identification Information Page Setting Up IP Information To Configure Management and Data Port Settings Setting Up IP Routing To Set Up IP Routing Setting Up IP Routing, Setting Up SNMP and Trap Destinations To Set Up SNMP Setting up SNMP and Trap Destinations, Continued Configuring Time/Clock Information To Configure the Time/Clock Settings Configuring Favorites and Reminders To Configure Favorites and Reminders Configuring Favorites and Reminders, To Edit a Favorites Profile Viewing the Alarm/Warning Status To View the Active Alarm/Warning Status Information Setting Up Alarms and Warnings To Set Up Alarms Setting Up Alarms and Warnings, Continued To Set up Warnings Page Viewing Version Information To View the Version Information Viewing Version Information, Viewing Hardware Information Setting Up Import/Export Information To Configure the Import/Export Information Setting Up Import/Export Information, Viewing the Backup/Restore History To View the backup and restore Status Information Managing D9865 Web GUI Accounts To Configure the User Login Passwords Managing D9865 Web GUI Accounts, Continued To Add a User Account Managing D9865 Web GUI Accounts, Continued To delete a user account Configuring Lock Level Settings To Configure the Lock Level settings Configuring Lock Level Settings, Continued Changing the Lock Level Password Page Viewing Diagnostic Logs To View the Diagnostic Log Messages Viewing the Usage Counters To View the Device Usage Counters Page Performing Service Actions To Load a Software Version Page Page Product Support Training Support Warranty and Post-Warranty Support Product Support, Customer Responsibility In Case of Repair In Case of a Fault Returning Products Obtaining an RMA Number and Shipping Address Returning Products, Packing and Shipping the Product Page Page Messages D9865 Receiver Message List Page Page Page Page Page Page Page Page Page Page Page Messages, Page Page Page Page Troubleshooting Page Page Page Appendix A Technical Specifications In This Appendix Receiver Specifications Tuner LNB Requirements DVB-S and DVB-S2 DVB-S Eb/No (C/N) Ratio DVB-S Eb/No (C/N) Ratio DVB-S2 Error Rate Performance ES/No (C/N) Ratio DVB-S2 Error Rate Performance Es/No (C/N) Ratio Video Output Audio Outputs Power General Page Factory Default Settings Tuning/Preset Preset - Number 1 Preset - Number 2 Preset - Number 3 Preset - Number 4 Preset - Number 5 Preset - Number 6 Preset - Number 7 Preset - Number 8 Preset - Number 9 to 63 Preset - Number 64 LNB Setup - Configuration 1 to 9 LNB Setup - Configuration 10 Video Setup Subtitle Setup Audio Setup Administration Page Page CI Setup (Web GUI only) Import/Export (Web GUI only) Alarms and Warnings Page Page D9865 Satellite Receiver Lock Levels Video All Screens Channel List EPG Grid EPG Info NAVigator Info Timers Favorites Edit Favorites Timers One Button Channel Change (button presses) Tuning/Preset Tuning/Preset:Preset:LNB Tuning/Preset: Preset Dish Setup (User Mode) Dish Setup (Installer Mode) Video Setup Subtitles Audio Setup Administration Advanced Administration POV Mode IP Setup Page Page Bootable App Selection (Screen) Info Appendix D Compliance Applicable Notices and Disclaimer FCC Notices Industry Canada Notice Page Declaration of Conformity Page Page Cisco Systems, Inc. 678.277.1000