Returning Products
Introduction
You must have a return material authorization (RMA) number to return a product. Contact the nearest customer service center and follow their instructions.
Returning a product to Cisco for repair includes the following steps:
•Obtaining a RMA number
•Obtaining a customer service center shipping address
•Packing and shipping the product
Obtaining an RMA Number and Shipping Address
You must have an RMA number to return products.
RMA numbers are valid for 60 days. If you already have a number, but it is older than 60 days, you must contact a customer service representative to revalidate the number. You can return the product after the RMA number is revalidated.
Follow these steps to obtain an RMA number and shipping address.
1.Contact a customer service representative to request a new RMA number or revalidate an existing one.
2.Provide the following information to the customer service representative:
•Product name, model number, part number, serial number (if applicable)
•Quantity of products to return
•A reason for returning the product
•Your company name, contact, telephone number, email address, and fax number
•Any service contract details
•Purchase order number of repair disposition authority, if available
Note: If you cannot provide a purchase order number:
•A proforma invoice listing all costs incurred will be sent to you at the completion of product repair.
•Customer service must receive a purchase order number within 15 days after you receive the proforma invoice.
•Products can accrue costs through damage or misuse, or if no problem is found. Products incurring costs will not be returned to you without a valid purchase order number.
3.The customer service representative issues the RMA number and provides the shipping address.
Note: Absence of the RMA number may delay processing of product repair and/or result in the equipment being returned unrepaired. Include the RMA number in all correspondence.
D9865 Satellite Receiver Installation and Operation Guide | 4035197 Rev C |
