Product Support, Training Support | Cisco Systems 4028650000000

Product Support

Cisco provides its customers who have purchased support agreements with telephone support from anywhere in the world. If you require technical telephone assistance or product training support, or if you have any questions concerning your Cisco product, you may contact the appropriate Customer Support Center from those listed below. Charges may apply for customers without a current and applicable product support agreement.

Customers	Location	Phone Number

Programmers and	USA and Canada	Toll-free: 1.888.949.4786
Broadcasters		+1.770.236.4786
		dmn_support@cisco.com

Telcos and Cable Service	Cisco Services	Toll-free: 1.800.722.2009
Providers		Local: 678.277.1120 (press 2
		at the prompt)
		customer-service@cisco.com

All Customers	Europe	+32.56.445.155 or
		+32.56.445.197
		saemea-support@cisco.com

All Customers	Asia	+852.2588.4746
		saapac-support@cisco.com

Customers who call a Customer Support Center are asked specific questions in order to identify their needs. In this way, each call can be directed to the customer support representative most experienced with their Cisco product. Customer Support Centers also provide the following pre- and post-sales support services for Cisco products.

Training Support

On and off-site training plus technical support services are available for purchase for both equipment operators and system administrators.

Warranty and Post-Warranty Support

Warranty and post-warranty support services are available to help customers return Cisco products for service or repair.

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D9865 Satellite Receiver Installation and Operation Guide

4035197 Rev C

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Cisco Systems 4028650000000 Product Support, Training Support, Warranty and Post-Warranty Support

Contents

Cisco D9865 Satellite Receiver Zu beachten Importante Copyright Trademark AcknowledgementsPublication Disclaimer LicensesPage Safety Precautions Rev C Satellite Receiver & Satellite Antenna Grounding Outdoor antenna grounding Advertencia Safety Precautions EU MarketWarnung Précautions à prendre Vorsicht Precaucion AC Mains Lead Connection Important Contents Setup and Monitoring via Web GUI Appendix B Default Settings Service and MaintenanceAppendix a Technical Specifications Chapter Customer Information Appendix D Compliance Satellite Receiver Startup Check your installationAbout the Video Standard Quick Setup Instructions Receivers with Factory Pre-configured Presets Quick Setup Instructions Rear Panels Connections D9865B Satellite Receiver D9865H Satellite Receiver D9865D Satellite Receiver D9865 Satellite Receiver Installation and Operation Guide Topic OverviewThis Chapter See D9865 Satellite Receiver Key Features Optional Features D9865 Satellite Receiver Installation and Operation Guide Chapter Front Panel Operation Display About the Front PanelButton Function Menu CI Slot SignalFront Panel LEDs Mute Setting the TV Video Format Keyboard Display Common Interface Modules Common Interface Modules Part Number FAV Remote Control FunctionsRemote Control Button Function Last Exit EPGVOL+, VOL D9865 Satellite Receiver Installation and Operation Guide Chapter Setup and Monitoring via On-Screen Display Topic See Topic See Main Menu Main Menu About the Current Channel About using the on-screen menusOn-Screen Buttons Button Description Channel List without EPG Options Description Introduction to the EPG What is EPG?Features of the EPG Browsing By Channel Viewing Favorites Parts of the GuideBrowsing by a Different Date Favorite Channels, on Viewing Timers Changing Channels Channel/Timer Description Setting TimersSetting a Reminder Timer From EPG Channel Number Channel/Timer Description Information Editing a Timer Profile Deleting a Timer Profile Setting Up Your Favorite Channels Adding a Favorite Profile Editing a Favorite Profile Deleting a Favorite Profile Performing a Channel Scan Setting Up One Button Channel Change To Set Up One Button Channel Change Setup Menu Selection Options Description Default Setting up Tuning / PresetTo Set Up Tuning/Preset Parameters DVB-S LNB LNB PowerSettings, on NIT Indicates the quality of the received signal Selection Options Description Setting up the Preset / LNBTo Set Up Preset/LNB Parameters Selecting the Active Preset Editing Network Presets Power Settings , on Setting up LNBTo Set Up LNB Parameters Number LO Freq Crossover Enter LNB Power Settings LNB Power Setting NIT Contains Output LNB Voltage Setting Up the Satellite Dish To Set Up the Dish Setting Up the Satellite Dish None No action is performed PV BER Parameter DescriptionLdpc BER PER Parameter Description Signal Lock Adjusting the Satellite Position in Installer ModeChanging the Satellite Position in User Mode Received RF signal Signal Lock/Quality Tone Adjusting the Satellite position using Signal TonesSignal Level and Signal Quality Signal Lock Setting up the Video Setting up the Video PAL-N AR PAL-B/G, PALPAL-I PAL-M NTSC, NTSC-J Conversion Actual Conversion TableStream Aspect Actual Description Image Stream Aspect Actual Description Image 169 169 L/B None Conversion is not possible Video Output Restrictions Source User Component Cvbs & TV-Out 720p 30Hz Auto or DVB Setting up SubtitlesSetting up Subtitles Semi Applies a semi-transparent box to subtitle Text None Table in Digital Audio Preference Setting up AudioSetting up the Audio Dolby Digital Compressed Digital Audio Preference SettingsInput Digital Audio Preference Output Advanced Setup To View the Advanced Setup Menu See Changing the Lock Level, on Setting up Advanced User SettingsTo Set Up the Advanced User Settings YYYY/MM Changing the Lock Level PasswordYYYY/MM/DD DD/MM/YYYY Changing the Lock Level Select Set Lock Level Password and press OK Changing the Lock Level PasswordChanging the Lock Level Password Resetting the Web GUI Login Information Performing a Factory ResetRebooting the Receiver Setting up POV Mode To Set Up the POV Mode Allowed Service Lists Auto Basic Custom Network Setup To View the Network Setup Menu MPE Output Configuring IP SetupSetting up the IP Information Setting the Filter Mode MPE Bit Rate Mbps SD Mbps HD Editing an IP Address Mask Subnet Mask 255.0.0.0 Adding a Unicast IP Address Setting the Unicast IP AddressViewing the Unicast IP Mask Subnet Mask Editing a Unicast IP AddressDeleting a Unicast IP Address Adding a Multicast IP Address Setting the Multicast IP AddressViewing the Multicast IP Addresses Editing a Multicast IP Address Deleting a Multicast IP Address Setting up Snmp Configuring Snmp Setup Setting up Trap Destinations Viewing Trap Destinations Adding Trap Destinations Editing/Deleting Trap Destinations Configuring Noise Cutoffs Setting the Noise Cutoff parameters DVB-S/DVB-S2 TS DVB-S/DVB-S2 Audio Default C/N Margin Relationship To configure the Alarm settings Setting up Alarms and WarningsTo Set Up Alarms and Warnings Alarm Setting Description To configure the Warning settings Performing Over-the-Air Downloads DL Mode DescriptionViewing Downloads To Change the Download Application Setting Bootable Application SelectionTo View Application Version numbers DVB-CI System InformationTo View the System Information Version Information Description Viewing the Version InformationTo View the Version Information Hardware Information Description Viewing Hardware InformationTo View the Hardware Information Viewing Installed Options To view the Installed Options About Subscriber Services Viewing Service InformationTo View the Service Information Channel Information Description Viewing Channel InformationTo View the Channel Information DVB-CI Information Description Viewing DVB-CI InformationTo View the Current DVB-CI Information DVB-CI Information Description Device Status Description Information Viewing Device Status InformationTo View the Device Status Information Active Alarm Description Viewing the Active Alarm and Warning MessagesTo View the Active Alarm Messages To View the Active Warning Messages Active Warning Description RF Status Description Viewing the RF StatusTo View the RF Status Information FEC Indicates the PV Post-Viterbi BER of the received Viewing Advanced RF Diagnostics ADP Status Description Viewing ADP StatusTo View the ADP Status ISE UA ADP Status Description Chapter Setup and Monitoring via Web GUI Topic See To Log on to the Web GUI Type the Username and PasswordLogging on to the Web GUI To get an Overview of the Main D9865 Settings Web GUI Summary Screen Module Description Links Linked Pages Window Buttons D9865 Web GUI EnvironmentWeb GUI Environment About Window Tuning Setup To Set up Tuning Information Configuring Tuning Setup TS ID Setting Up Dish Pointing To Set Up Dish Pointing Ldpc ER Options Description Goto Satellite Moves the dish to the selected pre-stored Setting up SI Receive Parameters To Set up the SI Receive Parameters Allowed Service Lists Custom Setting up Muting Threshold Controls To Set Up the Muting Threshold Controls Setting up Muting Threshold Controls Audio Default C/N Margin Relationship Setting up the Tuning Presets/LNB To Set Up the Tuning Presets Setting up the Tuning Presets/LNB Setting up LNB Presets To Set Up the LNB Presets Setting up Dish Presets Click Apply to Preset Viewing Input Status To View the Input Status Setting the Channel Information To set the Channel Selection Channel Information Description Configuring the Common Interface CI Information To Configure the Common Interface CI If you set by Parameter Settings Set Mode to PID and enter PID number CI Status Description System ID Description Abbreviation Description Viewing the PSI TablesTo View the PSI Tables PID Viewing PSI Frequency Information To View the PSI Frequency Information PMT PID Viewing the PSI ChannelsTo View the PSI Channels ECM PID To Set Up the Video WSS Mode Description Configuring Captions To Set Up the Caption Parameters To Set Up Subtitles Op Mode Selection Description BackGnd Option Description Select Language By Option Description D9865 Satellite Receiver Installation and Operation Guide To Set Up the Audio Audio Status Description Identity Information Description Viewing System InformationTo View the System Identification Information Viewing Features/Licenses To View the Features or License Information Selection Description Setting Up IP InformationTo Configure Management and Data Port Settings Setting Up IP Routing To Set Up IP Routing Enter a Multicast Filter Address and click Add Setting Up Snmp and Trap Destinations To Set Up Snmp Setting up Snmp and Trap Destinations Configuring Time/Clock Information To Configure the Time/Clock Settings Configuring Favorites and Reminders To Configure Favorites and Reminders To Edit a Favorites Profile Viewing the Alarm/Warning Status To View the Active Alarm/Warning Status Information To Set Up Alarms To Set up Warnings Viewing the Alarm/Warning History To View the Alarm/Warning History Information Viewing Version Information Viewing Hardware Information Setting Up Import/Export Information To Configure the Import/Export Information Setting Up Import/Export Information Status Description Viewing the Backup/Restore HistoryTo View the backup and restore Status Information To Configure the User Login Passwords Managing D9865 Web GUI Accounts To Add a User Account Proceed as follows to manage user accounts Account Type Access To delete a user account Configuring Lock Level Settings To Configure the Lock Level settings Enter the Current lock level Password Viewing Contact Information To View Cisco Contact Information Viewing Diagnostic Logs To View the Diagnostic Log Messages Clear Viewing the Usage CountersTo View the Device Usage Counters Device Status Description Performing Service Actions To Load a Software Version D9865 Satellite Receiver Installation and Operation Guide Chapter Customer Information Training Support Warranty and Post-Warranty SupportProduct Support Customers Location Phone Number Case of Repair Case of a FaultCustomer Responsibility Returning Products Obtaining an RMA Number and Shipping Address Packing and Shipping the Product D9865 Satellite Receiver Installation and Operation Guide Chapter Service and Maintenance General Alarms Message Cause/Remedy Description Severity TypeMessages D9865 Receiver Message List Alarm Message Cause/Remedy Description Severity Type DL APP Reboot Production Alarm Message Message Cause/Remedy Description Severity Type NVS Flash Alarm Message Message Cause/Remedy Description Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type Record LNB PS Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type Alarm Message Cause/Remedy Description Severity Type Message Cause/Remedy Description Type Message Cause/Remedy Description Type Message Cause/Remedy Description Type PRI Hdcp Troubleshooting Problem Cause Remedy Quick Setup Instructions, Problem Cause Remedy D9865 Satellite Receiver Installation and Operation Guide Appendix a Technical Specifications This Appendix Tuner Receiver SpecificationsParameter Specification DVB-S and DVB-S2 Symbol Rate StabilityLNB Requirements Convolutional FEC Rate Eb/No Ratio dB At DVB Threshold DVB-S Eb/No C/N RatioDVB-S Eb/No C/N Ratio Mode Simulated Es/No dB for FEC Typical Performance dB DVB-S2 Error Rate Performance ES/No C/N RatioDVB-S2 Error Rate Performance Es/No C/N Ratio Digital Audio/Video Output D9865H and D9865D only Video OutputAnalog Video Output HD Analog Video Output D9865H and D9865D only Digital Audio S/PDIF Output Audio OutputsAnalog Audio Output AAC General PowerAC Power Connector Mechanics Appendix B Default Settings Parameter Default Factory Default SettingsTuning/Preset Preset Number Downlink 12.15 GHz Symbol Rate 28.3465 MS/s NetId Downlink 12.31 GHz Symbol Rate 30.0 Ms/s NetId Downlink 12.45 GHz Symbol Rate 30.5 MS/s NetId Preset Number 9 to LNB Setup Configuration 1 to LNB Setup Configuration Video Setup Subtitle Setup YYYY-MM-DD Audio SetupAdministration IP Setup POV ModeAdvanced Administration Unicast IP Setup Download Trap Destination SetupNoise Cutoffs Parameter Default AW Banner Disable CI Setup Web GUI onlyAlarms and Warnings Import/Export Web GUI only D9865 Satellite Receiver Installation and Operation Guide Appendix C Lock Levels Level Description D9865 Satellite Receiver Lock LevelsVideo Parameter Lock Level All Screens Channel List EPG Grid TimersParameter Lock Level Set Timer EPG Info Favorites Edit Favorites One Button Channel Change button presses Tuning/Preset PresetTuning/PresetPresetLNB Dish Setup User Mode Dish Setup Installer Mode Subtitles BAT NIT SDT PAT Snmp Setup Change IP Address Trap Destinations Alarms & WarningsAlarm Setup Bootable App Selection Screen Info Industry Canada Notice Applicable Notices and DisclaimerFCC Notices Disclaimer Declaration of Conformity D9865 Satellite Receiver Installation and Operation Guide