Patton electronic SmartNode 4110 Series manual Warranty coverage, RMA numbers

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Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.

Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Return for credit policy

•Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

•30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

•Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

•Completing a request on the RMA Request page in the Support section at www.patton.com

•By calling +1 (301) 975-1007and speaking to a Technical Support Engineer

•By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx

7622 Rickenbacker Dr.

Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

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