Patton electronic SmartNode 4110 Series Creating call services, Creating a hunt group service

SmartWare Software Configuration Guide40 • Call router configuration

Step	Command	Purpose
3	node(rt-tab)[tab-name]#exit	Leaves the routing table configuration mode and returns to
		the context cs configuration mode
4	node(cts-cs)[ctx-name]#digit-col-	Configures the digit-collection timeout to 5 seconds and sets
	lection timeout 5 set-address-	the address-complete indication if the timeout elapses
	complete-indication
5	node(cts-cs)[ctx-name]#digit-col-	Configures the terminating-character that can stop the digit-
	lection terminating-char # set-	collection timeout and immediately place the call to ‘#’ and
	address-complete-indication	sets the address-complete indication if the character
		is received

Creating call services

Routing tables, mapping tables and complex functions only manipulate address properties of a call (like the called party number). A call service is another call router entity that actively accesses the state of a call. A call service is able to spawn other calls or merge existing calls together. This allows building services like hunt groups etc.

You can view a call service as a virtual endpoint that accepts a call and creates new calls to other destinations. A call that is routed to a call service is not served by a human being but by a machine that accepts the call and performs needed actions.

The hunt group service, for example, accepts a call that is routed to it and spawns a second call that is placed to the first final destination. If this destination is not reachable, another destination is tried until one of the con- figured destinations accept the call.

Creating a hunt group service

A hunt group service hunts an incoming call to multiple interfaces. Figure 66 shows an example scenario where a call from a SIP interface is first processed by several tables. The second table decides that the call must be for- warded to the PSTN. The device is connected to the PSTN over four BRIs, which are bound to the context CS

Call router configuration task list 497