Product Support, Continued
Customer Responsibility
When returning equipment, the customer is solely responsible for equipment packaging and transportation costs to the factory.
At the customer's request, Cisco will make reasonable efforts to provide warranty service at the customer's premises, provided that the customer pays current field service rates plus direct travel and accommodation expenses.
In Case of Repair
If your product requires repair, perform the following steps:
1.Notify Cisco of the problem immediately, providing the model number and serial number of the equipment plus details of the problem. Upon receipt of this information, service information and shipping instructions will be provided.
2.Upon receipt of instructions, return the product by prepaid freight. Refer to the section Returning Products for details.
In Case of a Fault
If your product requires repair, perform the following steps:
1.Notify Cisco of the problem immediately, providing the model number and serial number of the equipment plus details of the problem. Upon receipt of this information, service information and shipping instructions will be provided.
2.Upon receipt of instructions, return the product by prepaid freight. Refer to the section Returning Products for details.
4035197 Rev C | D9865 Satellite Receiver Installation and Operation Guide |
