Frequently asked questions
Why doesn't the computer recognize the USB mouse?
Make sure the mouse is securely plugged into the USB port. See Connecting a mouse or keyboard for more information.
You may need to install or reinstall the mouse driver software. Use the supplied Application Recovery CD to install the drivers. See Using the Application Recovery CD(s) for more information.
Why doesn't the pointer move when I use the USB mouse?
Make sure another mouse was not installed.
You may need to install or reinstall the mouse driver software. Use the supplied Application Recovery CD(s). See Using the Application Recovery CD(s) for more information.
If you are playing a disc, press the Ctrl+Alt+Delete keys simultaneously to stop playback and restart the computer.
If you still cannot use the pointer, restart the computer. You can restart the computer three different ways:
Press the Windows key 
, and press U. When the Turn Off Computer window appears, press R.
Press the Ctrl+Alt+Delete keys simultaneously. When the Windows Task Manager window appears, press the Alt key to highlight the menu bar, and press the Right Arrow key 
to select Shut Down. Press Enter, and then press R.
Press and hold the power button. When the computer turns off, press the power button again to restart the computer.
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