Troubleshooting and Support | Sony PCGNV200 instruction

Troubleshooting and Support

This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you contact Sony Computing Support (http://www.sony.com/pcsupport).

Troubleshooting Your Computer

Troubleshooting Batteries

Troubleshooting the Printer

Troubleshooting the Mouse and Touch Pad

Troubleshooting the Modem

Troubleshooting Networks

Troubleshooting DVDs and CDs

Troubleshooting i.LINK Drives

Troubleshooting Floppy Disk Drives

Troubleshooting PC Cards

Troubleshooting Audio-Video Connections

Troubleshooting the computer screen (LCD)

Troubleshooting Memory Stick Media

Troubleshooting Programs

Computer Support Information

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Sony PCGNV200 specifications Troubleshooting and Support

Contents

Welcome Powering Your Computer Using AC Power Connecting the AC Adapter to the Computer Connecting the AC adapterTo connect the AC adapter Opening the Computer Turning on the computerTo turn on the computer Turning on the Computer Using the Battery Opening the Battery Bay Inserting a batteryTo insert a battery Inserting a Battery Removing a battery Removing a Battery Battery Information Toolbar Displaying battery informationPowerPanel Window Battery icon Battery status Battery Indicator Charging a batteryTo charge a battery Battery indicator status DescriptionPage When is the computer using AC power? Frequently asked questionsHow do I know when the battery is charged? When should I recharge the battery? Conserving Battery Power To activate Standby mode Using power saving modesTo activate Hibernate mode Using PowerPanel utility Power profile Description To customize your profile settingsTo select a profile Slows the processor speed When should I replace the battery? Why is the battery warm? Internet and Network Connections Internet Connections To set up a dial-up connection to the Internet Setting up a dial-up Internet connectionConnecting a Telephone Cable To connect a telephone cable To set up an Ethernet connection to the Internet Setting up an Ethernet Internet connectionConnecting an Ethernet Cable To connect an Ethernet cable Customizing your Internet connection To open the Internet Properties dialog box Why doesnt my modem work? Why is my modem connection slow? Network Connections Types of Networks To set up an Ethernet LAN Using Ethernet and dial-up connectionsNetwork Setup Wizard Page To connect to an existing wireless network Using wireless LAN connectionsConnecting to a Wireless LAN To set up a wireless network Setting Wireless Network Connection Properties To set up a computer-to-computer ad-hoc network To disconnect from a wireless networkPage Wireless Network Connection Status Window Checking your network connection status Why is the data transfer speed slow? Why cant I access the Internet?How do I avoid data transfer interruptions? Can I connect to a Ieee 802.11a device? What are channels? Connecting Another Vaio Computer Connecting Another Computer Connecting Vaio computersNetwork Setup Wizard window To connect Vaio computers To disconnect Vaio computers when the computers are on Disconnecting Vaio computersTo disconnect Vaio computers when the computers are off Frequently asked questions CDs and DVDs Ejecting the Drive Tray Inserting and Ejecting CDs or DVDsTo insert a CD or DVD Inserting a DiscPage Copying and Playing CDs Playing CDs To enable the audio featureTo adjust the volume for playing CDs and DVDs To play an audio CD To copy files to a CD-RW or CD-R Copying files to a CD-RW or CD-R1Click Start and Help and Support Why isnt the optical drive playing my CD or DVD properly? Why does my computer freeze when I try to read a disc?Why wont the drive tray open? How do I maintain CDs and DVDs? How do I adjust the image on the TV screen? Why did the computer screen LCD go blank?Why dont my changes appear on the computer screen LCD? How do I change the video resolution on the TV screen?Page Copying and Playing DVDs Playing DVDs To play a DVD on the computer using AC powerConnecting a TV Windows Task Manager dialog box Switch the TV input channel to external input Disconnecting the TV from the computer Copying files to a DVD-R or DVD-RW To copy files to a DVD-R or DVD-RW Frequently asked questions Why did the computer screen LCD go blank? Page Printer Connections Printing With Your Computer Connecting a Parallel Port Printer Connecting a printerConnecting a USB Printer Cable To connect a USB printerPage Disconnecting a printer To disconnect a printer Why cant I print a document? Computer Features Using the Keyboard Keyboard Key locations and descriptionsKey Description Combinations and functions with the Windows key Combination Function Indicators Indicator Function Combinations Feature Function Combinations and functions with the Fn keyPage Using the Touch Pad Locating and Describing the Touch Pad Describing the touch padAction Description Customizing the touch pad To disable the touch padTo enable the touch pad To open the Mouse Properties dialog box Why doesnt the touch pad work? Why doesnt the pointer move when I use the touch pad? Using the Jog Dial Control Jog Dial Control Locating the Jog Dial controlTo use the Jog Dial control Using the Jog Dial Navigator icon Jog Dial Bar Using the Jog Dial BarFeatures Action To move, hide, or close the Jog Dial bar To open a program Using Jog Dial LauncherTo open Jog Dial Launcher Jog Dial Launcher To select Application mode when a program is open Using Application and Scroll modesMode Description Jog Dial Navigator Windows Descriptions To select Scroll mode when a program is open Selecting Scroll Mode from Application Mode To change settings Changing Jog Dial Navigator settingsJog Dial Setting Dialog Box Using Memory Stick Media What is MagicGate Memory Stick media? Selecting Memory Stick media To insert Memory Stick media Inserting Memory Stick mediaInserting Memory Stick Media Viewing the contents Using the Write-Protect Tab Write-protecting Memory Stick media Formatting Memory Stick media Removing Memory Stick media To remove Memory Stick media How do I prevent damage to the Memory Stick media? Why cant I open my image files?Why cant I save music files onto my Memory Stick media? How do I extend the life of the Memory Stick media? Using the Multipurpose Bay To install a device while the computer is on Installing a deviceInserting a Device To remove a device while the computer is off Multipurpose Bay Release SwitchRemoving a device To remove a device while the computer is onPage Using the Multilingual User Interface Language Option To Change the Language Option Changing Numbers, Currency, Time, and Date Formats To change these formats To change the window design Changing the Window Design of Sony ProgramsDouble-clickUI Design Selector Connecting Mice and Keyboards Using External Mice and Keyboards Connecting a USB Mouse or Keyboard Connecting a mouse or keyboardTo connect a USB mouse or keyboard to your computer Disconnecting a mouse or keyboard To disconnect the USB mouse or keyboard Why doesnt the computer recognize the USB mouse? Why doesnt the pointer move when I use the USB mouse? Floppy Disk Drives and PC Cards Using Floppy Disk Drives Inserting a Floppy Disk Inserting and removing floppy disksTo insert a floppy disk To remove a floppy diskPage Why is the drive unable to write data to a floppy disk? Using PC Cards Inserting PC Cards To open Sony Notebook SetupInserting a PC Card To remove a PC Card while the computer is off Removing PC CardsTo remove a PC Card while your computer is on To remove slot protectors Removing a PC Card Connecting and disconnecting PC Card drivesTo disconnect a PC Card drive Why doesnt my computer recognize attached devices? Why doesnt my PC Card work?Why cant I insert my PC Card? Audio and Video Connections Using i.LINK Digital-Video Recorders Connecting an i.LINK Digital Video Camera Recorder Connecting an i.LINK digital video recorderTo connect an i.LINK digital video recorder Disconnecting the i.LINK digital video recorder Using a digital video camera recorder To view imagesPage Why cant I use the DV recorder? Using Computer Monitors and Projectors Connecting a Computer Monitor Connecting a computer monitorTo connect a computer monitor Connecting a Multimedia Computer Monitor Connecting a multimedia computer monitorTo connect a multimedia computer monitor Connecting a Projector Connecting a projectorTo connect a projector Shortcut keys Result Selecting a display modeMobility Radeon Properties window Disconnecting a computer monitor or projector Using Speakers Connecting speakers Connecting External Speakers Disconnecting external speakers Page To adjust the volume using the Volume icon Adjusting the volumeSound device Function To adjust the volume using the volume dial control Enabling the audio feature Double-clickDVD/CD-ROM drives Why dont the Fn+F3 or the Fn+F4 key combinations work? Why wont my speakers work?Why cant I hear sound from my speakers? Why doesnt my volume control dial work? Pplicable to models with a C rusoe processor Using Microphones Connecting a microphone Connecting a Microphone Jack Disconnecting a microphone To record from a microphone or audio device Using a microphone or other device to recordTo adjust the volume for recording sound Recording Control window Why doesnt my microphone work? Preinstalled Programs Software Programs On Your Computer Program overview Adobe Photoshop Elements Jog Dial Navigator QuickTime Why cant I use the DVgate program? What do I do when my program stops responding or crashes?Which program do I use for CD-R/CD-RW functions? DVgate Program Notes Recording images to a digital video device Adjusting image resolution Saving to your hard disk drive To defragment a partition EarthLinkSM Total Access EarthLink, Inc Program Support Information QuickTime Apple Computer, Inc Sony Service Center Memory Upgrades Upgrading Your Computers Memory Precautions and procedures Typical expansion memory configuration Total System Memory MB On board MB Slot MB Removing the Bottom Screws Removing and installing memory modulesInstalling a New Memory Module Removing a Memory ModulePage Confirming added memory capacity To check your systems memory Using the Recovery CDs Application and System Recovery CDs Application Recovery CDs Using Your Recovery CDs Using the Application Recovery CDs To reinstall programs with the Application Recovery CDs Wait 30 seconds, and turn on your computer System Recovery options Using the System Recovery CDsIf your computer does not start from the Recovery CD Page Troubleshooting and Support Why does a Bios error appear when my computer starts? Troubleshooting Your ComputerWhy doesnt my computer start? Enter Why wont the power management respond? Why is the sound of my computers fan so loud? Restart your computer Troubleshooting Batteries Troubleshooting the Printer Troubleshooting the Mouse and Touch Pad Page Troubleshooting the Modem Troubleshooting Networks Can I connect to a Ieee 802.11a device? Troubleshooting DVDs and CDs How do I maintain DVDs? Why dont my changes appear on the computer screen LCD? Troubleshooting i.LINK Drives Why isnt my i.LINK drive playing a CD or DVD properly? Troubleshooting Floppy Disk Drives Troubleshooting PC Cards Troubleshooting Audio-Video Connections Why doesnt my volume control dial work? Troubleshooting the computer screen LCD Troubleshooting Memory Stick Media Troubleshooting Programs What do I do when a program stops responding or crashes? Software Manuals and Online Help Files Computer Support InformationVaio Computer User Guide Operating System Online Support Vaio Support Agent