Program Support Information | Sony PCGNV200 guide

Program Support Information

 Sony Service Center

Adobe® Acrobat® Reader®, Photoshop® Elements, Premiere® LE (Adobe Systems Inc.)

Web site	http://www.adobe.com/
e-mail	techdocs@adobe.com
telephone	206-675-6126 (fee-based support)
fax	206-628-5737
hours	M-F, 6 A.M.-5 P.M. (Pacific time)
America Online® (America Online, Inc.)
Web site	http://www.aol.com/
telephone 800-827-6364
hours	7 days a week, 24 hours a day
AT&T WorldNet® Service (AT&T Corp.)
Web site	http://help.att.net
Drag'n Drop CD/DVD (DigiOn, Inc., and Easy Systems Japan Ltd.)
Web site	http://www.easy.co.jp/dde/sony/tosupportne.html
EarthLinkSM Total Access® (EarthLink, Inc.)
Web site	http://support.earthlink.net/
e-mail	support@earthlink.net
telephone	800-890-5128 or 800-890-6356
hours	7 days a week, 24 hours a day
PC-cillin®(Trend Micro, Inc.)
Web site	http://www.antivirus.com/pc-cillin/support/
telephone	510-859-0308; 900-820-83241
hours	M-F, 8 A.M.-5 P.M. (Pacific time)

1Support from 510-859-0308 is free of charge, but subject to delays. Support from 900-820-8324 is fee-based, but offers immediate response.

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Quicken® 2002 New User Edition (Intuit Inc.)

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Sony PCGNV200 specifications Program Support Information, EarthLinkSM Total Access EarthLink, Inc

Contents

Welcome Powering Your Computer Using AC Power To connect the AC adapter Connecting the AC adapterConnecting the AC Adapter to the Computer To turn on the computer Turning on the computerOpening the Computer Turning on the Computer Using the Battery To insert a battery Inserting a batteryOpening the Battery Bay Inserting a Battery Removing a Battery Removing a battery PowerPanel Window Displaying battery informationBattery Information Toolbar Battery icon Battery status To charge a battery Charging a batteryBattery Indicator Battery indicator status DescriptionPage How do I know when the battery is charged? Frequently asked questionsWhen is the computer using AC power? When should I recharge the battery? Conserving Battery Power To activate Hibernate mode Using power saving modesTo activate Standby mode Using PowerPanel utility To select a profile To customize your profile settingsPower profile Description Slows the processor speed Why is the battery warm? When should I replace the battery? Internet and Network Connections Internet Connections Connecting a Telephone Cable Setting up a dial-up Internet connectionTo set up a dial-up connection to the Internet To connect a telephone cable Connecting an Ethernet Cable Setting up an Ethernet Internet connectionTo set up an Ethernet connection to the Internet To connect an Ethernet cable To open the Internet Properties dialog box Customizing your Internet connection Why is my modem connection slow? Why doesnt my modem work? Types of Networks Network Connections Network Setup Wizard Using Ethernet and dial-up connectionsTo set up an Ethernet LAN Page Connecting to a Wireless LAN Using wireless LAN connectionsTo connect to an existing wireless network Setting Wireless Network Connection Properties To set up a wireless network To disconnect from a wireless network To set up a computer-to-computer ad-hoc networkPage Checking your network connection status Wireless Network Connection Status Window How do I avoid data transfer interruptions? Why cant I access the Internet?Why is the data transfer speed slow? What are channels? Can I connect to a Ieee 802.11a device? Connecting Another Vaio Computer Network Setup Wizard window Connecting Vaio computersConnecting Another Computer To connect Vaio computers To disconnect Vaio computers when the computers are off Disconnecting Vaio computersTo disconnect Vaio computers when the computers are on Frequently asked questions CDs and DVDs To insert a CD or DVD Inserting and Ejecting CDs or DVDsEjecting the Drive Tray Inserting a DiscPage Copying and Playing CDs To adjust the volume for playing CDs and DVDs To enable the audio featurePlaying CDs To play an audio CD Click Start and Help and Support Copying files to a CD-RW or CD-R1To copy files to a CD-RW or CD-R Why wont the drive tray open? Why does my computer freeze when I try to read a disc?Why isnt the optical drive playing my CD or DVD properly? How do I maintain CDs and DVDs? Why dont my changes appear on the computer screen LCD? Why did the computer screen LCD go blank?How do I adjust the image on the TV screen? How do I change the video resolution on the TV screen?Page Copying and Playing DVDs Connecting a TV To play a DVD on the computer using AC powerPlaying DVDs Windows Task Manager dialog box Switch the TV input channel to external input Disconnecting the TV from the computer To copy files to a DVD-R or DVD-RW Copying files to a DVD-R or DVD-RW Frequently asked questions Why did the computer screen LCD go blank? Page Printer Connections Printing With Your Computer Connecting a USB Printer Cable Connecting a printerConnecting a Parallel Port Printer To connect a USB printerPage To disconnect a printer Disconnecting a printer Why cant I print a document? Computer Features Using the Keyboard Key Description Key locations and descriptionsKeyboard Combination Function Combinations and functions with the Windows key Indicator Function Indicators Combinations and functions with the Fn key Combinations Feature FunctionPage Using the Touch Pad Action Description Describing the touch padLocating and Describing the Touch Pad To enable the touch pad To disable the touch padCustomizing the touch pad To open the Mouse Properties dialog box Why doesnt the pointer move when I use the touch pad? Why doesnt the touch pad work? Using the Jog Dial Control To use the Jog Dial control Locating the Jog Dial controlJog Dial Control Using the Jog Dial Navigator icon Features Action Using the Jog Dial BarJog Dial Bar To move, hide, or close the Jog Dial bar To open Jog Dial Launcher Using Jog Dial LauncherTo open a program Jog Dial Launcher Mode Description Using Application and Scroll modesTo select Application mode when a program is open Jog Dial Navigator Windows Descriptions Selecting Scroll Mode from Application Mode To select Scroll mode when a program is open Jog Dial Setting Dialog Box Changing Jog Dial Navigator settingsTo change settings Using Memory Stick Media Selecting Memory Stick media What is MagicGate Memory Stick media? Inserting Memory Stick Media Inserting Memory Stick mediaTo insert Memory Stick media Viewing the contents Write-protecting Memory Stick media Using the Write-Protect Tab Formatting Memory Stick media To remove Memory Stick media Removing Memory Stick media Why cant I save music files onto my Memory Stick media? Why cant I open my image files?How do I prevent damage to the Memory Stick media? How do I extend the life of the Memory Stick media? Using the Multipurpose Bay Inserting a Device Installing a deviceTo install a device while the computer is on Removing a device Multipurpose Bay Release SwitchTo remove a device while the computer is off To remove a device while the computer is onPage To Change the Language Option Using the Multilingual User Interface Language Option To change these formats Changing Numbers, Currency, Time, and Date Formats Double-clickUI Design Selector Changing the Window Design of Sony ProgramsTo change the window design Connecting Mice and Keyboards Using External Mice and Keyboards To connect a USB mouse or keyboard to your computer Connecting a mouse or keyboardConnecting a USB Mouse or Keyboard To disconnect the USB mouse or keyboard Disconnecting a mouse or keyboard Why doesnt the pointer move when I use the USB mouse? Why doesnt the computer recognize the USB mouse? Floppy Disk Drives and PC Cards Using Floppy Disk Drives To insert a floppy disk Inserting and removing floppy disksInserting a Floppy Disk To remove a floppy diskPage Why is the drive unable to write data to a floppy disk? Using PC Cards Inserting a PC Card To open Sony Notebook SetupInserting PC Cards To remove a PC Card while your computer is on Removing PC CardsTo remove a PC Card while the computer is off To remove slot protectors To disconnect a PC Card drive Connecting and disconnecting PC Card drivesRemoving a PC Card Why cant I insert my PC Card? Why doesnt my PC Card work?Why doesnt my computer recognize attached devices? Audio and Video Connections Using i.LINK Digital-Video Recorders To connect an i.LINK digital video recorder Connecting an i.LINK digital video recorderConnecting an i.LINK Digital Video Camera Recorder Disconnecting the i.LINK digital video recorder To view images Using a digital video camera recorderPage Why cant I use the DV recorder? Using Computer Monitors and Projectors To connect a computer monitor Connecting a computer monitorConnecting a Computer Monitor To connect a multimedia computer monitor Connecting a multimedia computer monitorConnecting a Multimedia Computer Monitor To connect a projector Connecting a projectorConnecting a Projector Mobility Radeon Properties window Selecting a display modeShortcut keys Result Disconnecting a computer monitor or projector Using Speakers Connecting External Speakers Connecting speakers Disconnecting external speakers Page Sound device Function Adjusting the volumeTo adjust the volume using the Volume icon To adjust the volume using the volume dial control Double-clickDVD/CD-ROM drives Enabling the audio feature Why cant I hear sound from my speakers? Why wont my speakers work?Why dont the Fn+F3 or the Fn+F4 key combinations work? Why doesnt my volume control dial work? Pplicable to models with a C rusoe processor Using Microphones Connecting a Microphone Jack Connecting a microphone Disconnecting a microphone To adjust the volume for recording sound Using a microphone or other device to recordTo record from a microphone or audio device Recording Control window Why doesnt my microphone work? Preinstalled Programs Software Programs On Your Computer Adobe Photoshop Elements Program overview Jog Dial Navigator QuickTime Which program do I use for CD-R/CD-RW functions? What do I do when my program stops responding or crashes?Why cant I use the DVgate program? DVgate Program Notes Recording images to a digital video device Adjusting image resolution To defragment a partition Saving to your hard disk drive Program Support Information EarthLinkSM Total Access EarthLink, Inc QuickTime Apple Computer, Inc Sony Service Center Memory Upgrades Upgrading Your Computers Memory Precautions and procedures Total System Memory MB On board MB Slot MB Typical expansion memory configuration Installing a New Memory Module Removing and installing memory modulesRemoving the Bottom Screws Removing a Memory ModulePage To check your systems memory Confirming added memory capacity Using the Recovery CDs Application Recovery CDs Application and System Recovery CDs Using Your Recovery CDs To reinstall programs with the Application Recovery CDs Using the Application Recovery CDs Wait 30 seconds, and turn on your computer If your computer does not start from the Recovery CD Using the System Recovery CDsSystem Recovery options Page Troubleshooting and Support Why doesnt my computer start? Troubleshooting Your ComputerWhy does a Bios error appear when my computer starts? Enter Why is the sound of my computers fan so loud? Why wont the power management respond? Restart your computer Troubleshooting Batteries Troubleshooting the Printer Troubleshooting the Mouse and Touch Pad Page Troubleshooting the Modem Troubleshooting Networks Can I connect to a Ieee 802.11a device? How do I maintain DVDs? Troubleshooting DVDs and CDs Why dont my changes appear on the computer screen LCD? Why isnt my i.LINK drive playing a CD or DVD properly? Troubleshooting i.LINK Drives Troubleshooting Floppy Disk Drives Troubleshooting PC Cards Troubleshooting Audio-Video Connections Why doesnt my volume control dial work? Troubleshooting the computer screen LCD Troubleshooting Memory Stick Media What do I do when a program stops responding or crashes? Troubleshooting Programs Vaio Computer User Guide Computer Support InformationSoftware Manuals and Online Help Files Operating System Online Support Vaio Support Agent