Frequently asked questions
Why can't I open my image files?
You may need to reformat your Memory Stick media.
Formatting Memory Stick media erases all data, including music data, previously saved to it. Before you reformat Memory Stick media, confirm that the media does not contain files you want to keep. Back up important data before formatting the media.
1.Copy the data from the Memory Stick media onto your computer's hard disk to save data or images.
2.Format the Memory Stick media using Memory Stick Formatter software preinstalled on your computer. For instructions about formatting a Memory Stick media, see Formatting Memory Stick media.
Why can't I save music files onto my Memory Stick media?
Only MagicGate Memory Stick media can be used with copyright protected data, such as music.
Copyright protected music cannot be checked out to any Memory Stick media other than MG Memory Stick media.
Recorded music is limited to private use only. Using recorded music for any other purpose requires permission of the copyright holders.
Sony is not responsible for music files that cannot be recorded from a CD or downloaded from other sources.
Can I copy images from a digital video camera using Memory Stick media?
Yes, and you can view video clips that you have recorded with Memory Stick
How do I prevent damage to the Memory Stick media?
Do not use the media in locations that are subject to static electricity or electrical noise.
Do not touch the media connector with your finger or metallic objects.
Do not attach labels other than the supplied label to a media.
Do not bend, drop, or apply strong shock to the media.
Do not disassemble or modify the media.
Do not allow the media to get wet.
How do I extend the life of the Memory Stick media?
Use the supplied storage case. See the instructions that came with your media for more information on its use.
Do not use or store the media in a location that is subject to:
Extremely high temperatures, such as in a car parked in the sun
Direct sunlight
High humidity or places with corrosive substances
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