Problem

Possible Cause

Solution

 

 

 

The printer

The printer driver may

Reinstall the printer driver; see page 2.19.

does not print.

be incorrectly installed.

Try printing a demo page.

(continued)

 

 

The printer is

Check the display message on the control

 

 

malfunctioning.

panel to determine if the printer is

 

 

indicating a system error.

 

 

 

Printer selects

The paper source

For many software applications, the paper

print materials

selection in the printer

source selection is found under the Paper

from the wrong

properties may be

tab within the printer properties. Select the

paper source.

incorrect.

correct paper source. See page 5.7.

 

 

 

Paper does not

Paper has not been

Remove paper from the tray and reload it

feed into the

loaded correctly.

correctly.

printer.

 

 

There is too much

Remove excess paper from the tray.

 

 

paper in the paper tray.

 

 

 

 

 

The paper is too thick.

Use only paper that meets the specifications

 

 

required by the printer.

 

 

 

Print job is

The job may be very

Reduce the complexity of the page or try

extremely slow.

complex.

adjusting the print quality settings.

 

 

The maximum print speed of your printer is 24

 

 

PPM (pages per minute) for A4-sized paper or

 

 

25 PPM for Letter-sized paper.

 

 

 

 

If using Windows 9x/

From the Start menu, choose Settings and

 

Me, the Spooling

Printers. Right-click the TallyGenicom

 

Setting may be set

9025 PCL 6 printer icon, choose

 

incorrectly.

Properties, click the Details tab, and then

 

 

choose the Spool Settings button. Select

 

 

the desired spool setting.

 

 

 

 

The computer may

Install more memory in your printer. See

 

have insufficient

“Installing Memory DIMM” on page E.3.

 

random-access

 

 

memory (RAM).

 

 

 

 

Half the page is

The page layout is too

Simplify the page layout and remove any

blank.

complex.

unnecessary graphics from the document.

 

 

Install more memory in your printer. See

 

 

“Installing Memory DIMM” on page E.3.

 

 

 

 

The page orientation

Change the page orientation in your

 

setting may be

application. See page 5.3.

 

incorrect.

 

 

 

 

 

The paper size and the

Ensure that the paper size in the printer

 

paper size settings do

driver settings matches the paper in the

 

not match.

tray.

 

 

 

7.4 SOLVING PROBLEMS

Page 129
Image 129
Tally Genicom 9025 Does not print, Try printing a demo, Panel to determine if the printer is, Indicating a system error