Solving Problems | Tally Genicom 9025N instruction

7SOLVING PROBLEMS

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

•Troubleshooting Checklist

•Solving General Printing Problems

•Clearing Paper Jams

•Solving Print Quality Problems

•Understanding Display Messages

•Common Windows Problems

•Common Macintosh Problems

•Troubleshooting PS Errors

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Tally Genicom 9025N manual Solving Problems

Contents

User Guide Laser Printer Page Contents Cancelling a Print Job Using a Favorite Setting Using Help Printing on Card Stock orPrinting Multiple Pages on One Cleaning the Outside Cleaning the Inside Problems in the Chooser Printing Errors Uninstalling the Remote Control Panel Canceling a Print JobAccessing Printer Properties Configuring Network Parameters on Control Panel Supported Sizes of Paper Guidelines for Using Paper Printer and Paper Storage Environment Environmental and Safety Consideration Laser Safety Statement Radio Frequency Emissions Power SaverRecycling FCC regulations FCC Statement for Wireless LAN use Canadian Radio Interference RegulationsFederal Communications Commission FCC Page Accept EU European States qualified under wireless approvalsWireless Guidance European States with restrictions on use Xii Special Features Printer Components Introduction Handle paper flexibly Special FeaturesPrint with excellent quality and high speed Create professional documents Save your time and money Expand the printer capacity Print in various environments Printer FeaturesFeatures TallyGenicom 9025 9025N You can print in Windows 95/98/Me/NT 4.0/2000/XP Printer Components Front View Rear View Rear output tray Face up Setting UP Your Printer Unpacking Components may differ from one country to another Selecting a Location Clearance SpaceRight 100 mm Installing the Toner Cartridge Setting UP Your Printer Loading Paper Load paper with the print side facing down Changing the Paper Size in the Tray Slide the tray back into the printer Setting UP Your Printer For Local Printing Connecting a Printer CableUsing a Parallel Cable See your computer User’s Guide, if you need help Using a USB Cable Using an Ethernet Cable Using a Network AntennaFor Network Printing Turning the Printer On Set the antenna upright Printing a Demo Changing the Display Language Installing Printer Software If you are printing from a WindowsIf you are printing from a Macintosh Printer Driver Features PCL System Requirements Installing Printer Software in WindowsInstalling printer software If the CD-ROM drive does not automatically run Click Install the Software on your PC PCL 6 Driver Click Next When the installation is completed, click Finish Reinstalling Printer Software Removing Printer Software Select TallyGenicom 9025 and Language Selection Installing the USB Driver in Windows 98/MeChanging the Display Language Add New Hardware Wizard window appears. Click Next Setting UP Your Printer Memo Using the Control Panel Understanding the Control Panel Using Control Panel Menus Display CancelUnderstanding the Control Panel Message Description Buttons Data from the computer Blinking When the backlight fastOrange Minor error occurs Button Description Button Description Using Control Panel Menus Accessing Control Panel Menus Overview of Control Panel Menus EPSON/IBM Explanation Information MenuPaper Menu Select MP Tray or Manual Tray to use Media Size Tray. This Menu is shown when Media sizeValue is set up by custom Tray You insert paper into the specified tray When you select any other value exceptAuto Select from Tray Source WideA4 Layout Menu Select Off to print on one side of paper To 9.9 mm.increasing by 0.1mm Materials for double-sided printingTop Margin Set the top margin, from 22 mm.increasing by 1mm Graphics Menu Printer Menu Setup MenuPower Save Printer language automatically This item determines whether or not Paper mismatching to your paper settingOn If the paper mismatches, an error Auto Continue Off If the paper mismatch occurs, OPC Cleaning Cleans the OPC drum When a print time-out occurs, the printerSerial interface card is installed in your Cartridge and produces a cleaning PCL Menu PostScript Menu EPSON/IBM Menu Config TCP to Yes Network Menu Config Netware menu item Reset Network Config Netware Netware to On. This item lets youSet Config Netware to Yes. This item Default Set Network configuration. This setting Memo Using Print Materials Choosing Paper and Other Materials Sizes and Capacities Input Source/Capacity*a Size Guidelines for Paper and Special Materials Selecting the Output Location Printing to the Top Output Tray Face down Printing to the Rear Output Tray Face up To open the rear output tray Paper full Paper empty Using the Tray1 or the Optional Tray2 Using the Multi-Purpose Tray To load paper in the Multi-Purpose Tray Using Print Materials Using Print Materials Using the Manual Feed Mode Using Print Materials Printing on Envelopes Guidelines Adjust the guide to the edge of the envelope stack Using Print Materials Printing on Labels Using Print Materials Printing on Transparencies Using Print Materials Printing on Preprinted Paper Printing on Card Stock or Custom-sized Materials Open the Multi-Purpose Tray and the rear output tray Memo Printing Tasks Printing a Document LandscapePortrait Select the TallyGenicom 9025 PCL 6 printer From the Windows Start menu, select Settings Cancelling a Print JobThere are two ways to cancel a print job To stop a print job from the control panel Using a Favorite Setting Using Help Copies Setting Paper PropertiesProperty Description Size Source TypeColor paper Using the control panel menu Using the Toner Save ModeUsing the control panel button There are three ways to enable Toner Save mode From the software application Printing on Both Sides of Paper Press the Duplex button on the control panel From the software application Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing the Reduced or Enlarged Document You can scale your print job on a Fitting Your Document to a Selected Paper Size Printing Posters Printing Booklets Be folded in half after printing to produce a booklet Using Watermarks Using an Existing WatermarkClick OK and start printing Creating a Watermark Click Update to save the changes Click Ok Editing a WatermarkDeleting a Watermark Using Overlays What is an Overlay?Creating a New Page Overlay Edit Overlays window, click Create Overlay Using a Page Overlay Deleting a Page Overlay Click Delete OverlayClick OK until you exit the Print window Setting Graphic Properties ResolutionDpi Normal or 300 dpi Draft Mode Resolution optionImage Toner Save When the Print All Text Black option is Download as Outline When thisDownload as Bit Image When this TrueType Print Order Using Output OptionsOption Description Use Printer Maintaining Your Printer Printing a Configuration Toner cartridge life expectancy Maintaining the Toner CartridgeToner cartridge storage Saving toner Checking the Toner Remains Redistributing Toner Maintaining Your Printer Replacing the Toner Cartridge Cleaning the Inside Cleaning the PrinterCleaning the Outside Cleaning inside the printer Maintaining Your Printer Printing a cleaning sheet Consumables and Replacement Parts Items Yield Average Solving Problems Troubleshooting Checklist Check SolutionOn Line/Continue Solving General Printing Problems Problem Possible Cause SolutionSelect TallyGenicom 9025 PCL 6 or If using Windows Indicating a system errorComplex Adjusting the print quality settings Setting may be set PCL 6 printer icon, choose Incorrectly Face-up instead There may be debris With the following command At a C\Method is being used Inside the machine Printer Printer cable is Setting Print the document with selecting Adobe WrongIllustrator Clearing Paper Jams Paper Feed AreaMessage Location of Jam Go to Optional Tray2 Multi-Purpose Tray Around the Toner Cartridge Solving Problems Paper Exit Area Duplex Area Duplex Jam Tips for Avoiding Paper Jams Print Solving Print Quality ProblemsLight or faded Toner specs Problem Solution Dropouts Problem Vertical repetitive DefectsBackground Scatter Misformed characters Skew Wrinkles or Loose toner Understanding Display Messages Message Status Do this Dimm on page E.3 Outbin Full Output bin is full Installing Memory Dimm on E.3 Paper Empty Displayed tray isMemory Overflow Printer does not Job will be automatically Paper. Once the paper is Common Windows Problems Problem Possible Cause and Solution Printing Errors Common Macintosh ProblemsProblems in the Chooser Network or AppleTalk Control Panel from Control Troubleshooting PS Errors Option to Installed Using Your Printer with Macintosh Installing Software for Macintosh Click Continue Setting Up the Printer For Network-connected MacintoshMac OS For USB-connected Macintosh Click AddDouble-clickDesktop Printer Utility Select TallyGenicom 9025 and click Add Canceling a Print Job Using Advanced Printing Features Printing Multiple Pages on One Sheet of Paper Duplex Printing Printing Your Document to a Selected Paper Size Memo Using Windows Postscript Driver Installing PS Drivers Using PS Printer Driver Features Installing PS Drivers Installing PS DriversClick Install the Software-II on your PC PostScript Reinstalling PS Drivers Removing PS Drivers To open the properties window from the Printer folder Using PS Printer Driver FeaturesAccessing Printer Properties Select TallyGenicom 9025 PS Printing from DOS Applications About the Remote Control Panel Installing the Remote Control PanelClick Install the Software-III on your PC WinRCP Uninstalling the Remote Control Panel Selecting Print Settings Starting the Remote Control PanelSelect TallyGenicom 9025 and then Remote Control Panel Using the Remote Control Panel Tabs Printing Tab Config Tab Job Tab Test Tab Page. The setting can range from 5 to 128 lines per PCL Tab Flash Font and Macro Tab PS 3 Tab EPSON/IBM Tab Character Table selects the character sets Using Your Printer on Network Network-connected Printer About Sharing the Printer on a NetworkLocally-Shared Printer Printing Across a Network Setting Up the Client Computer Setting Up a Locally Shared PrinterSetting Up the Host Computer Windows 9x/Me Windows NT 4.0/2000/XP Setting Up a Network-Connected Printer Select Local port and click New Port Configuring Network Parameters on the Control Panel Printing a Network ConfigurationSupported Operating Systems Setting Network Protocols Configuring TCP/IP Static Addressing Dynamic Addressing BOOTP/DHCP Configuring IPX Frame Types Using Your Printer on a Network D.11 Restoring the Network Configuration Configuring the Wireless Network Hexadecimal Alphanumeric Bit WEP Digits Characters Memo Programme Installing Printer Options Precautions When Installing Printer Options Disconnect the Power Cord Installing Memory Dimm Programme Installing Printer Options Removing the Memory Dimm Installing a Network or Serial Interface Card Programme Installing Printer Options E.7 Programme Installing Printer Options Programme Installing Printer Options E.9 Installing an Optional Paper Tray Occur. Use the optional Tray 2 with Tray Memo Specifications Printer Specifications Paper Specifications Temperature 10 ~ 32 C / 50 ~ 90 F Printer SpecificationsSpecifications and Description Humidity 20 ~ 80 % RH Paper Specifications Overview Supported Sizes of Paper Tray1 Dimensionsa Weight CapacitybWeight Capacityb Multi Guidelines for Using Paper Symptom Problem with Solution Paper Paper Output Capacity Paper SpecificationsCategory Specifications Output Tray Capacity Printer and Paper Storage Environment Envelopes Minimum Maximum Envelope Margins Envelopes with Double Side SeamsEnvelopes with Adhesive Strips or Flaps Envelope Storage Labels TransparenciesSee Printing on Transparencies on Index Control panel 2.14 double-sided printing Memory DIMM, install E.3 Multi-Purpose Tray, use