Introduction

and

Viewing

Operation

Listening

 

 

Recording

Set up

Others

114

Before Calling Service Personnel... (Cont.)

Symptom

Cause

How to Manage

 

 

 

Images are not colored.

Auto B/W is set to

Set auto B/W setting to OFF.

ON.

(See page 68)

Setting for color

Increase color difference gain.

difference gain is

(See page 71)

small.

Cannot display images

The Internet line is

Wait for a little while. Sometimes it

from the network camera.

busy.

takes time to display images.

There are not

There are the recommended

enough resources

requirements of PC to view the

(CPU power, RAM).

images of the network camera.

(See page 24)

Close all applications other than

the network camera browser.

Cookie is not

Enable Cookie.

enabled.

Security settings for

Change security settings for

Internet options are

Internet options. (See page 34)

not matching.

Browser is set for

Proxy setting with the browser

“proxy.”

sometimes disables camera image

display. Reset proxy setting of the

browser to setting of the IP

address of the network camera or

host name that bypasses a proxy.

(See page 35)

Frame Rate of network

Picture size is too

The default setting of picture size

camera images is too

large.

is VGA(640x480). Go to "Camera

slow.

Settings"/ "General Settings"/

 

"Resolution" and set smaller

 

picture size to have faster Frame

 

Rate. (See page 66)

 

 

The "Picture Quality"

Selecting a low compression rate in

is set to "HIGH."

"Camera/Basic setting" increases the

delivery speed, but lowers image

 

 

quality. (See page 67)

 

 

More than one users

When many users access to the

 

are accessing the

camera at the same time, the

 

camera at the same

frame rate of the image becomes

 

time.

slow.

 

 

Browser is set for

Proxy setting with the browser

 

“proxy.”

sometimes slows camera image

 

updating. Reset proxy setting of

 

the browser to setting of the IP

 

address of the network camera or

 

 

host name that bypasses a proxy.

 

 

(See page 35)

 

 

 

 

Symptom

 

Cause

 

 

How to Manage

 

 

 

 

 

Cannot display the

Exposure is not

 

Go to "Camera Settings"/ "General

camera images in the

enough.

 

Settings"/"Auto B/W" and set the

dark.

 

 

 

"Auto B/W" to ON. The images in

 

 

 

the dark become black and white,

 

 

 

but it enables to display the

 

 

 

 

images to some point. If you still

 

 

 

cannot display images, try using

 

 

 

lights to have enough exposure.

 

 

 

(See page 68)

 

 

 

 

Images taken during the day are

 

 

 

not affected. In addition to the

 

 

 

auto B/W function, the camera is

 

 

 

set with AGC (maximum value) and

 

 

 

high limit for slow shutter. Set

 

 

 

them in accordance with the

 

 

 

 

environment. (See page 69 and 70)

 

 

 

 

 

Focus of the images is

●The lens cover of the

●Wipe off the lens with dried cloth.

poor.

 

camera is not clean,

 

 

 

 

or some dusts are on

 

 

 

it.

 

 

 

 

 

 

 

 

 

 

●Distance to an

 

●The camera cannot focus at close

 

object is to close.

range. Change the "Focus Range"

 

 

 

from "Stamdard" to "Macro." (See

 

 

 

page 67)

 

 

 

 

 

 

No sound is output.

●Sound volume on

 

●Adjust the sound volume of your

 

your PC is "0."

 

personal computer. (See page 16)

 

 

 

 

 

 

●No microphone is

 

●Install commercial microphone to

 

installed.

 

your network camera.

 

 

 

 

 

 

 

●The microphone you

 

●You can install only condenser

 

are using is not a

 

typed monaural microphone. Plug

 

supported

 

type has to be monaural 3.5mm.

 

microphone.

 

 

 

 

 

 

 

 

 

●Setting for audio

 

●Set "Audio input" in "Camera/Audio

 

input is mismatched.

setting" to ON. (See page 79)

 

 

 

 

●The

button in

 

●Click the

button in Camera

 

 

 

Camera Image

 

Image screen to set it to

.

 

screen is set to

.

(See page 38)

 

 

 

 

 

 

 

●Browser is set for

 

●Proxy setting with the browser

 

"proxy."

 

sometimes disables camera audio

 

 

 

output. Reset proxy setting of the

 

 

 

browser to setting of the IP

 

 

 

 

address of the network camera or

 

 

 

host name that bypasses a proxy.

 

 

 

(See page 35)

 

 

 

 

 

 

 

Sound sensitivity of your

 

 

 

●Face the microphone of the

 

camera is poor

 

 

 

camera where you want to gather

 

 

 

 

sound.

 

 

 

 

 

 

 

 

 

 

Introduction

and

Viewing

Operation

Listening

 

Recording

Set up

Others

115

Page 58
Image 58
Toshiba IK-WB21A manual 114