Toshiba IK-WB21A manual Before Calling Service Personnel

	Introduction
and	Viewing
Operation	Listening
	・
	Recording

Set up

Others

112

Before Calling Service Personnel... (Cont.)

Symptom	Cause	How to Manage
Error message shows up	●Entering wrong login	●Enter right login ID and password.�
when trying to login.�	ID and password.�	※The default login ID is "root," and
�	�	the password is "ikwb."�
�	�	�
�	●CapsLock of the PC	●The camera discriminates between
�	is ON.�	capital letter and lower-case letter.
�	�	Enter your right login ID and
�	�	password.�
�	�	�
�	●You forget your login	●You need to reset the camera.
�	ID and the password. � Remember that if you perform
�	�	reset procedure of the camera, all
�	�	the settings you have made will be
�	�	deleted and the camera goes back
�	�	to its default settings. �
�	�	�
Cannot access to the	●Default gateway is	●Register your broadband router to
camera from the Internet.�	not configured.�	the network camera as default
�	�	gateway. (→ page 86) �
	�	�
	●Port forwarding is	●Configure port forwarding function
	not configured to the	(static IP masquerade, NAPT) to
	broadband router.�	your broadband router. For details,
	�	read the user's guide of your
	�	broadband router. �
	�	�
	●Setting access	●Change the restriction setting. For
	restriction from the	details, read the user's guide of
	Internet (WAN side),	your broadband router. �
	like IP filter, to the	�
	broadband router. �	�
	�	�
	●Using local (private)	●When accessing via the Internet,
	IP address.�	you need to set global IP address
	�	provided from your Internet
	�	provider to the broadband router.
	�	For details, read the user's guide
	�	of your broadband router. �
	�	※There are fixed IP address and IP
	�	address from DHCP server that an
	�	Internet provider provides as a
	�	global IP address. Ask your
	�	Internet provider for more
	�	information.�
	�	�
	●The IP address	●Confirm the new IP address and
	which was provided	try to access again with the new
	from the DHCP	IP address. �
	server of the provider	●Renew the information registered
	has been changed.	to the DDNS server. �

Symptom	Cause	How to Manage
Cannot perform	●Lost the power of	●Make sure that the power of the
administrator settings.�	the camera during	network camera is ON.�
�	the performance.�	�
�	�	�
�	●LAN cable of the	●Make sure that the LAN cable is
�	camera has been	connected to a hub or router in the
�	pulled off during the	right way. �
�	performance.�	�
�	�	�
�	●LAN cable of the PC	●Make sure that the LAN cable is
�	has been pulled off	connected to a hub or router in the
�	during the	right way. �
�	performance. �	�
�	�	�
�	●Lost the power of a	●Make sure that the power of a hub
�	hub or router during	or router is ON.�
�	the performance. �	�
�	�	�
�	●IP address in	●If you change the IP address, you
�	"Network Connection	cannot keep your settings in the
�	Settings" under	setting screen with your old IP
�	"Network Settings"	address. Search your camera with
�	has been changed.�	the application, Camera Finder,
�	�	and try administrator login
�	�	procedure again.�
�	�	●When you enter IP address of the
�	�	camera directly to the browser,
�	�	enter the new IP address in URL
�	�	like example below, and try login
�	�	procedure again.�
�	�	http://192.168.0.40/admin.htm�
�	�	�
Images are upside down�	●Mounting method is	●Set environment for installation on
�	not correct. �	a ceiling or on a desk/wall. (See
�	�	page 67)�
�	�	�
Image colors are not	●The display monitor	●Adjust the display monitor
correct.�	is not adjusted	correctly.�
�	correctly.�	�
�	�	�
�	●Color setting for the	●Set more than 16bits.�
�	personal computer	�
	monitor is less than	�
	16bits.�	�
	�	�
	●Lighting is dark.�	●Make lighting brighter.�
	�	�
	●White balance	●Set white balance in accordance
	setting is not	with the object. (See page 68.)�
	appropriate.�	�
	�	�
	●Setting for color	●Set color difference gain correctly.
	difference gain is not	(See page 71)
	appropriate.�

Introduction
and	Viewing
Operation	Listening
	・
Recording

Set up

Others

113