Brother MFC 7050C For Customer Service

TROUBLESHOOTING AND MAINTENANCE

24-19

Troubleshooting

and Maintenance

For Customer Service

When calling Customer Service, have your model number, serial number and

date of purchase available.

USA: 1-800-284-4329 (voice)

1-908-575-8790 (fax)

From within Canada: 1-800-853-6660 (voice)

1-514-685-4898 (fax)

From within Montreal: 1-514-685-6464 (voice)

Contents

Main If You Need to Call Customer Service sales receipt i Brother Numbers i Fax-Back System Brother on the World Wide Web Brother Bulletin Board Ordering Accessories and Supplies ii Description Item iii Notice Disclaimer of Warranties (For USA and Canada) Year 2000 Compliant provided that v T able of Contents vi vii viii ix x xi xii xiii xiv Introduction 1-1 Using This Manual Finding Information 1-2 Test Sheet Procedures (For USA Only) About Fax Machines Fax Tones and Handshake 1-3 ECM (Error Correction Mode) 1-4 INTRODUCTION MFC 7050C Control Panel Keys Set Volume Low/High/Amplify Reset Shift MFC Se tu p and Connections Caution 2-2 MFC SETUP AND CONNECTIONS Packing List Make sure you have the following items: 2-3 Choosing a Location NO ! NO ! NO ! 2-4 Assembly SET CARTRIDGES PLS OPEN COVER 2-5 Page 2-7 2-8 Selecting Paper Thickness Installing Ink Cartridges (Initial Setup) 2-10 RIGHT:1.YES 2.NO 2-11 1.BLACK 2.PHOTO BLACK:1.NEW2.OLD PHOTO:1.NEW2.OLD LEFT:1.YES 2.NO COLOR:1.NEW2.OLD Preserving Ink Cartridges 2-13 Aligning Ink Cartridges 2.ALIGNMENT PRINTING 2-14 Photo Printouts REPLACE BLACK 2-15 Cleaning the Ink Cartridges Page Cleaning the Cartridge Carrier 2-18 Connecting an External Telephone Answering Device (TAD) Sequence 2-19 Connections Outgoing Message (OGM) Connecting an External Telephone 2-20 Special Line Considerations Roll Over Phone Lines Two-Line Phone System Converting Telephone Wall Outlets 2-21 2-22 Multi-Line Connections (PBX) Custom Features on a Single Line 3-1 Paper Paper Affects the Print Quality 3-2 About Paper Handling and Using Special Paper Recommended Paper for the MFC 7050C 3-3 Paper Specifications for Multi-purpose Sheet Feeder Paper Type Paper Size Cassette Capacity 3-4 Print Area 1 2 3 4 4-1 On-Screen Programmin g User-Friendly Programming Function Mode 1.FAX 2.VIDEO Alternating Displays FAX: NO. & START COPY: PRESS COPY Function Selection Table 4-3 1. Fax Functions 1. INITIAL SETUP 2. SETUP RECEIVE 4-4 3. SETUP SEND 4. REMAINING JOBS 5. SET AUTO DIAL 4-5 6. PRINT REPORTS 7. SETUP MSG CTR 4-6 0. TEL SERVICE 2. Video Functions 5-1 Initial Setup Getting Started Setting Dialing Mode (Tone/Pulse) DIALING:TONE? DIALING:PULSE? Setting Date and Time ENTER YEAR:XX ENTER MONTH:XX ENTER DAY:XX ENTER TIME:XX:XX Entering Text 5-4 NOTICE 5-5 Setting the Beeper V olume Choosing the Handset V olume 5-6 Setting Volume Amplify VOL AMPLIFY:OFF? Setting the Speaker V olume 5-7 Setting the Ring Volume Memory Storage Delayed Timer SET TIME:12:34 SET TIME:17:00 Page 6-1 Setu p Receiv e Basic Receiving Operations Setting the Answer Mode 6-2 To select or change your Answer Mode Mode Light* How it works When to use it Page 6-3 Setting Ring Delay Setting F/T Ring Time (For FAX/TEL Mode Only) RING TIME:20 SEC 6-4 Printing a Reduced Incoming Fax 4.REDUCTION Recommended Reductions 6-5 Setting Paper Size 5.PAPER CHANGE REDUCTION 1.YES 2.NO 6-6 Advanced Receiving Operations Operation from Extension T elephone For FAX/TEL Mode Only Troubleshooting Remote Codes 6-7 Changing Remote Codes FAX RECEIVE: REMOTE ACT.:ON? * 51 Canceling a Scheduled Job 4.REMAINING JOBS 6-9 Distinctive Ring 6-10 Registering the Distinctive Ring Pattern DISTINCTIVE:OFF? DISTINCTIVE:SET? Ring Pattern Rings 6-11 Caller ID Page 7-1 Before Y ou Begin ADF (Automatic Document Feeder) Setup Send 7-2 Resolution Manual Transmission 7-3 Automatic Transmission Manual and Automatic Fax Redial Dual Access 7-4 Real Time Transmission REALTIME TX:OFF? SELECT & SET Checking Job Status 7-5 Canceling Jobs in Memory Basic Sending Operations Composing Electronic Cover Page 1.COMMENT OFF 2.PLEASE CALL 7-6 Cover Page for Next Fax Only 1.COMMENT OFF 2.PLEASE CALL 5.(USER DEFINED) 6.(USER DEFINED) Always Send Cover Page COVERPAGE:OFF? COVERPAGE:ON? 1.COMMENT OFF 2.PLEASE CALL 5.(USER DEFINED) Cover Page Message Composing Y our Own Comments 7-9 Contrast Advanced Sending Operations Overseas Mode 4.OVERSEAS MODE 7-10 Delayed Fax DELAYED TX:OFF? ENTER FAX NO. 7-11 Broadcasting 7-12 Setting Up for Polling Transmit POLLED TX:OFF? 8-1 Setup Auto Dial Numbers NAME: Storing Numbers for Easy Dialing Storing One T ouch Dial Numbers 8-2 8-3 Storing Speed Dial Numbers SPEED-DIAL? # #05: ENTER & SET NAME: 8-4 Changing One Touch and Speed Dial Numbers 8-5 Setting Up Groups for Broadcasting SELECT ONE-TOUCH SETUP GROUP:GO G01:*O5#O9 NAME: Page 9-1 Telephone Operation Dialing Options Manual Dialing 9-2 One Touch Dialing Speed Dialing 9-3 Access Codes and Credit Card Numbers Hold Pause 9-4 Redial Tone/Pulse Searching Telephone Index 10-1 Printing Reports 6.MEMORY STATUS 5.USER SETTINGS 3.ALL DIAL 4.TEL.INDEX To Print a Report Transmission Verification (Xmit) Report Activity Report Interval 11-1 Makin g C o pies Using MFC as a Copier 11-2 Making a Single Copy Making Multiple Copies Stacking Multiple Copies Sorting Multiple Copies Reducing and Enlarging Copies Copying a Photograph Page 12- 1 Message Ce nte r Message Center Mode 12-2 Flexible Memory Settings (Message Storage) 12- 3 Setting Up the Message Center Step 1: Setting Message Storage FAX:OFF? VOICE:ON? 12-4 Step 2: Recording Message Center Outgoing Message (OGM) REC/ERASE/PLAY? Listening to Outgoing Message (OGM) Erasing Outgoing Message (OGM) 12- 5 Step 3: Activating Message Center Mode Message Indicators Voice Fax VOICE:03 FAX:02 Playing Voice Messages Printing a Fax Message PRINT FAX? Backup Printing Option BACKUP PRINT:ON SELECT & SET Erasing Messages Setting Maximum Time for Incoming Messages MESSAGE 30 SEC? Setting Toll Saver 12-8 ICM Recording Monitor Fax Forwarding/Paging Programming a Fax Forwarding Number FAX FORWARD? FWD#: Programming Paging Number PAGING? PAG#: 12- 10 Remote Retrieval Using Remote Retrieval Access Code Changing Remote Retrieval Access Code 12- 11 Remote Commands Remote Commands Operation Details 12- 12 Remote Commands Operation Details 12- 13 Retrieving Memory Status List Retrieving Fax Messages 12- 14 Changing Fax Forwarding Number Remotely 13- 1 Getting Started Walk-Up Vi d eo Pri nting 13- 2 Setting Up Video Print Mode VIDEO:PRESS COPY Color Video Printing VIDEO:PRESS COPY 13- 3 Changing Default Settings Default Settings Press and 13- 4 . is default Function 2 Setting Paper Type PAPER:PLAIN PAPER:INK JET PAPER:GLOSSY PAPER:TRNSPRNCY Setting Video Printing Quality Setting Print Size B: + R: + SIZE:4"X3" SIZE:5.75"X4.25" Video Printing Color Adjustment Video Printing Brightness Page 14- 1 Setting U p the MFC and C o mputer to W ork T ogether Before Y ou Install Multi-Function Link Pro Software WARNING 14- 2 If You Dont Have a CD-ROM Drive Computer Requirements 14- 3 Connecting the MFC to the Computer Installing Multi-Function Link 14- 4 Pro Software (CD-ROM) IMPORTANT Overview of Basic Steps Choosing the Software to Install Install Multi-Function Link Pro Software Install NetCentric FaxStorm Install Automatic E-Mail Printing Install FaxSpeed Installing the Brother Software 14- 7 14- 8 14- 9 Receiving Messages into the PC MF Link Mode 14- 10 Brother Status Monitor 15- 1 Usin g MFC as a Printer Features 15- 2 Printer Driver Choosing the Right Kind of Paper Multi-purpose Sheet Feeder 15- 3 Selecting the Paper Thickness Loading Paper Loading Envelopes and Special Print Media Page 15- 5 Printer Operation Keys On/Off Line Key Reset Key Priority Key Ink Management Key Page Windows Printing 16-1 Printer Emulation Using the Brother Printer Driver Paper T ab 16-3 Copies Reverse Order Collate Orientation 16-4 Paper Size Page 16-6 Output Media Paper Source Restore Defaults 16-7 Color /Quality Tab Color Options 16-8 Color/Monochrome Color Black, White and Grayscale Print Quality 16-9 Manual Settings 16-10 Color Control 16-11 Halftone Type 16-12 Options Tab Layout 16-13 TrueType Options Ink Cartridge Maintenance 16-14 Watermarks T ab Setting Up Watermarks 16-15 Font Position 16-16 Adjustment Creating Custom Watermarks 17-1 Usin g the Multi-Function Link Pro Softw are 17-2 Multi-Function Link Pro Fax Visioneer PaperPort LE Sending a Fax from Your PC Sending a Quick Fax 17-4 Sending a Fax from the Main Menu Sending a Fax from a Windows Application 17-5 Receiving Faxes into the PC Checklist for the MFC Checklist for Your PC Viewing Received Faxes 17-7 Scanning a Document TWAIN Compliant Accessing the Scanner 17-8 Scanning a Document into the PC Settings in the Scanner Window 17-9 17-10 Video Capture to PC Connecting Your Video Equipment 17-11 Capturing an Image 17-12 Color Faxing with FaxSpeed (For Windows 3.1x, 95/98 Only) 18- 2 How FaxSpeed W orks Special Coded Format (InfoImage) 18- 3 Installing FaxSpeed 18- 4 Selecting Multi-Function Link Pro As Your Fax Application 18- 5 Creating FaxSpeed Read Module Disks for Recipients 18- 6 Quick Start Procedures How to Send an InfoImage To Send an InfoImage with FaxSpeed Standard Send: Using the FaxSpeed Macro 18- 8 How to Read an InfoImage that Was Printed at Your MFC Follow these steps when a received InfoImage printed at the MFC: 18- 9 How to Read an InfoImage that Was Received Into Multi-Function Link Pr o To read an InfoImage after viewing it in PaperPort : 18- 10 If the Recipient Uses Another Fax Application FaxSpeed Read Module for Recipients 18- 11 If Recipient Uses Fax Machine and Scanner FaxSpeed Read Module for Recipients Page 19- 1 Usin g Interne t F a xing with NetCentric FaxStorm NetCentric Internet Fax 19- 2 Before You Begin Compatible Operating Systems Set Up Y our F ax Service Account Receiving Faxes 19- 3 Creating an Inbound Account 19- 4 Installing NetCentric FaxStorm Overview of Utilities Contact Manager Cover Page Builder Print Driver Accessing NetCentric FaxStorm 19- 6 Sending Faxes General Tab 19- 7 19- 8 19- 9 19- 1 0 Attachments Tab 19- 1 1 Options/Sender Tab Sending from Other Windows Applications If Y ou Are Using Windows 95/98 19- 1 2 If Y ou Are Using Windows NT Workstation Version 4.0 Setting Up Contacts in the Contact Manager Page Page 19- 1 5 Changing Contact Detail 19- 1 6 Setting Up Multiple Addresses Moving or Copying a Contact to Another Group 19- 1 7 Creating a Group for Broadcasting Managing Your Faxes in the Status Manager 19- 1 8 Accessing the Status Manager Checking the Status of Sent Faxes (Outbox) Viewing Faxes You Received (Inbox) 19- 1 9 Managing Faxes from Your Account Page Accessing Y our Account P a ge Viewing Received Faxes in Your Account Page Inbox 19- 2 0 Checking Sent Faxes in Your Account Page Outbox Customer Support Usin g Automatic E-Mail Prin t ing Automatic E-Mail Printing (For Windows 95/98 Only) 20- 2 Main Features Automatic E-Mail Printing is for Windows 95/98 Only You Cannot Use a 16-bit TCP/IP Stac k If Y ou Are Using K orean Windows 95/98 20- 3 Setting Up Automatic E-Mail Printing Setting Up the Server 20- 4 Setting the Check Time 20- 5 Using Automatic E-Mail Printing Uninstalling Automatic E-Mail Printing from Windows 95/98 If the Uninstall Program Displays an Error Message Page 21-1 Broth er Contro l Panel Brother Control Panel 21-2 General Settings 21-3 Answer Mode Dial Mode 21-4 Reports Activity Report Printing Print Transmission Verification Report 21-5 Fax Settings General Tab 21-6 Station ID Custom Cover Page Remote Speaker Volume 21-7 Options Tab MF Link Mode Incoming Fax Reduction Percentage 21-8 Auto Dial Tab Auto Dial Numbers 21-9 Page 21-11 Fax Forward / Paging Remote Retrieval Access Code Ink Cartridge Maintenance 21-13 Cleaning the Ink Heads Installing or Replacing Ink Cartridges 21-14 Left Cartridge Right Cartridge 22-1 Important Informati o n Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only. 22-2 22-3 ImportantAbout the Interface Cable Federal Communications Commission (FCC) Declaration of Conformity (For USA Only) 22-4 Industry Canada Compliance Statement (For Canada Only) Attention International ENERGY STAR Compliance Statement Important Safety Instructions 22-6 Page 22-8 Compilation and Publication Notice Trademarks 23- 1 Specica ti o ns Product Description Fax Specifications 23- 2 23- 3 Printer Specifications Printing Controller 23- 4 Print Media 24-1 Troubleshooting and Maintenance Troubleshooting Fax-Back System Brother on the World Wide Web Brother Bulletin Board Error Messages 24-3 Error Messages (Continued) Document Jam Printer Jam or Paper Jam Page 24-6 If You Are Having Difficulty with Your MFC Printing or Receiving Faxes 24-7 Phone Line or Connections Sending Faxes Handling Incoming Calls 24-8 Handling Incoming Calls (Continued) Printer Difficulties 24-9 Printer Difficulties (Continued) Video Capture 24-10 Head Cleaning Page Aligning Ink Cartridges 24-11 Packing and Shipping the MFC Page Page 24-14 Routine Maintenance Cleaning the Scanner Cleaning the MFC Printer Platen 24-15 Cleaning the Ink Cartridges Cleaning the Cartridge Carrier Storing an Extra Ink Cartridge Preserving Ink Cartridges 24-16 Disposing of the Used Ink Cartridge Replacing the Ink Cartridges (Routine Maintenance) PLS OPEN COVER 24-17 24-18 RIGHT:1.YES 2.NO 1.BLACK 2.PHOTO BLACK:1.NEW2.OLD PHOTO:1.NEW2.OLD LEFT:1.YES 2.NO For Customer Service Page G-1 Glossary G-2 G-3 G-4 G-5 Page I-1 Index A B C I-2 D E F I-3 G H I J K M N O P I-5 Q R S I-6 T U V W Y Page Visit us on the World Wide Web http://www.brother.com