If You Are Having Difficulty with Your MFC | Brother MFC 7050C

If You Are Having Difficulty with Your MFC

If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the table below and follow the troubleshooting tips.

Printing or Receiving Faxes

Difficulty	Suggestions

Condensed Print and	If your copy looks good, you probably had a bad
Horizontal Streaks / Top	connection, with static or interference on the phone line.
and Bottom of	If the copy looks bad, call Brother Customer Service
Sentences Are Cut Off	at 1-800-284-4329 (USA), 1-800-853-6660 (from within
	Canada) or 1-514-685-6464 (from within Montreal).

Poor Quality Print	Clean the ink cartridges (see p. 2-15). Make sure the
	Printer Driver matches the type of paper you are using
	(see “Print Media” on p. 23-4). If you are using plain paper,
	try using recommended special paper (see Chapter 3).
	Don’t handle the paper until the ink is dry; special paper
	takes longer to dry. Check and adjust the alignment
	(see p. 2-13).

Printing Too Dark or	Make sure the Printer Driver matches the type
Too Light	of paper you are using (see Print Media on p. 23-4).
	Try using recommended special paper (see Chapter 3).
	The recommended environment for your MFC is
	between 61º F and 90º F.

Printing Appears Dirty or	Make sure you are using the recommended paper
Ink Seems to Run	(see Chapter 3). Don’t handle the paper until the ink is
	dry. The recommended environment for your MFC is
	between 61º F and 90º F.

White Lines in Text	Clean the nozzles (see “Cleaning the Ink Cartridges”
or Graphics	on p. 2-15).

Stains Appear on Reverse Side or at Bottom of the Page

Make sure the printer platen is not dirty with ink mist. (See “Cleaning the MFC Printer Platen,” p. 24-14).

Vertical Black Lines When	The sender’s scanner may be dirty. Ask the sender to
Receiving	make a copy to see if the problem is with the sending
	machine. Try receiving from another fax machine.
	If the problem continues, call Brother Customer Service
	at 1-800-284-4329 (USA), 1-800-853-6660 (from within
	Canada) or 1-514-685-6464 (from within Montreal).

Printouts Have	You may have installed an ink cartridge in the wrong
Incorrect Colors	slot or incorrectly responded to the prompts when you
	installed the cartridge. Replace the ink cartridge and make
	sure you answer the prompts correctly.

24-6	T R O U B L E S H O O T I N G A N D M A I N T E N A N C E

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Brother MFC 7050C owner manual If You Are Having Difficulty with Your MFC, 24-6

Contents

MFC 7050C If You Need to Call Customer Service For Customer Service Fax-Back SystemBrother on the World Wide Web Brother Bulletin Board Ordering Accessories and Supplies Description For USA and Canada Iii Year 2000 Compliant Table of Contents Setting Dialing Mode Tone/Pulse Vii Composing Your Own Comments Viii 13-1 16-1 17-7 Xii Xiii Xiv UsingThis Manual Finding Information Fax Tones and Handshake Test Sheet Procedures For USA OnlyAbout Fax Machines ECM Error Correction Mode MFC 7050C Control Panel Keys 7O5OC 2MFC Setup Connections Packing List Make sure you have the following items No ! no ! no Choosing a Location Assembly Connect the power cordSET Cartridges PLS Open Cover Connect the handset Attach the document wire extension Attach the paper tray and pull out the extension Attach the document tray and pull out the extension Load paper in the multi-purpose sheet feeder paper cassette Selecting Paper Thickness For Installing Ink Cartridges Initial Setup Did YOU CHANGE? RIGHT1.YES 2.NO Did YOU INSTALL? Black 2.PHOTO Alignment Load Paper Press Start KEY Preserving Ink Cartridges Printing Aligning Ink CartridgesLoad Paper Press Start This container until you are ready to use it again Photo PrintoutsReplace Black Cleaning the Ink Cartridges Head Cleaning Removing and Reinstalling Ink Cartridges Cleaning the Cartridge Carrier Connecting an External Telephone Answering Device TAD Sequence Outgoing Message OGM Connecting an External TelephoneConnections Special Line Considerations Roll Over Phone LinesTwo-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD, Two-Line Telephone Custom Features on a Single Line Multi-Line Connections PBX 3Paper Paper Affects the Print Quality Recommended Paper for the MFC 7050C Handling and Using Special PaperAbout Paper Paper Specifications for Multi-purpose Sheet Feeder Paper Type Paper Size Cassette Capacity Print Area FAX 2.VIDEO Function ModeUser-Friendly Programming FAX NO. & Start Copy Press Copy Alternating DisplaysFunction Selection Table Function Description Fax FunctionsFunction Description Factory Set Setup Send Print Reports Video Functions Distinctive DIALINGTONE? DIALINGPULSE? Setting Dialing Mode Tone/PulseGetting Started Setting Date and Time Setting Station ID Entering Text Making corrections Special characters and symbols It is important that you do not choose Permanent unless all Setting the Beeper VolumeChoosing the Handset Volume Setting the Speaker Volume Setting Volume AmplifyVOL AMPLIFYOFF? PERMANENT? Setting the Ring Volume Delayed TimerMemory Storage Enter & SET I T I a L S E T U P Setting the Answer Mode Basic Receiving Operations To select or change your Answer Mode Mode Light How it works When to use it Ring TIME20 SEC Setting Ring DelaySetting F/T Ring Time For FAX/TEL Mode Only Reduction Printing a Reduced Incoming FaxRecommended Reductions Setting Paper Size Change Reduction For FAX/TEL Mode Only Troubleshooting Remote CodesAdvanced Receiving Operations Operation from Extension Telephone Polling Setting Up Polling ReceiveChanging Remote Codes Canceling a Scheduled Job Setting Up Sequential Polling ReceiveAccepted Dialing Distinctive Ring DISTINCTIVEOFF? DISTINCTIVESET? Registering the Distinctive Ring PatternRing Rings Caller ID T U P R E C E I V E BeforeYou Begin ADF Automatic Document Feeder Resolution Manual Transmission Manual and Automatic Fax Redial Dual AccessAutomatic Transmission Accepted Other SETTINGS? Real Time TransmissionChecking Job Status Realtime TXOFF? Select & SET Composing Electronic Cover Canceling Jobs in MemoryBasic Sending Operations Please Call Urgent Confidential User Defined Cover Page for Next Fax OnlyComment OFF Always Send Cover COVERPAGEOFF? COVERPAGEON? Composing Your Own Comments Using a Printed CoverCover Page Message Overseas Mode Overseas ModeAdvanced Sending Operations Contrast Delayed Fax Delayed TXOFF? Broadcasting Setting Up for Polling Transmit Polled TXOFF? Storing Numbers for Easy Dialing Storing One Touch Dial Numbers Appear on it 201 555987 65 Storing Speed Dial Numbers SPEED-DIAL? # Changing One Touch and Speed Dial Numbers CHANGE- OR- 2. Exit Setting Up Groups for Broadcasting Setup Groupgo Enter & SETSelect ONE-TOUCH Name Enter & SET T U P a U T O D I a L N U M B E R S Dialing Options Manual Dialing One Touch Dialing Speed Dialing Pause Access Codes and Credit Card NumbersHold Searching Telephone Index RedialTone/Pulse MFC Settings and Activity 10-1 To Print a Report Transmission Verification Xmit ReportActivity Report Interval 10-2 Using MFC as a Copier 11-1 Making a Single Copy Making Multiple CopiesStacking Multiple Copies Sorting Multiple Copies 11-3 Reducing and Enlarging CopiesCopying a Photograph 11-4 12-1 Message Center ModeIntroduction Flexible Memory Settings Message Storage 12-2 Setting Up the Message Center Setting Message StorageFAXOFF? Select & SET VOICEON? Select SET Recording Message Center Outgoing Message OGM Listening to Outgoing Message OGMErasing Outgoing Message OGM REC/ERASE/PLAY? Activating Message Center Mode Message IndicatorsPlaying Voice Messages VOICE03 FAX02 Backup Printing Option Printing a Fax MessageErasing Messages To erase voice messages individually Setting Maximum Time for Incoming Messages Setting Toll SaverTo erase messages all at once 12-7 ICM Recording Monitor Fax Forwarding/PagingProgramming a Fax Forwarding Number 12-8 Programming Paging Number PAGING?PAG# Enter & SET 12-9 Using Remote Retrieval Access Code Changing Remote Retrieval Access CodeRemote Retrieval 12-10 Remote Commands Remote Commands Operation Details 12-12 Retrieve Fax Retrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding Number Remotely 12-14 13Walk-Up Video Printing Videopress Copy Setting Up Video Print ModeColor Video Printing Changing Default Settings Default Settings Paper Type Paperplain QualityVideo Type Videostill Print Size Setting Video Type Setting Paper TypeSetting Video Printing Quality Setting Print Size Video Printing Color Adjustment Video Printing Brightness Video Capture to PC 14Setting Up the MFC and Computer to Work Together 14-1 14-2 If You Don’t Have a CD-ROM DriveComputer Requirements Connecting the MFC to the Computer 14-3 14-4 Installing Multi-Function Link Pro Software CD-ROMOverview of Basic Steps Choosing the Software to Install Other Options 14-6 Installing the Brother SoftwareExit 14-7 14-8 14-9 MF Link ModeReceiving Messages into the PC Brother Status Monitor 14-10 Features 15-1Brilliant 4-Color Output at 300 x 600 dpi-Printing at Brilliant 4-Color Output at 600 x 600 dpi-Printing at Printer Driver Choosing the Right Kind of PaperMulti-purpose Sheet Feeder 15-2 Selecting the Paper Thickness Loading PaperLoading Envelopes and Special Print Media 15-3 Simultaneous Printing/Fax 15-4 Reset Key Printer Operation KeysOn/Off Line Key Priority Key 15-6 Using the Brother Printer Driver Printer Emulation16-1 Choose the GDI Brother MFC-7050 Series Printer driver PaperTab 16-2 Copies OrientationReverse Order Collate Paper Size 16-4 Custom Paper Size 16-5 Restore Defaults Output MediaPaper Source 16-6 Default Manual SettingsColor /QualityTab Color Options Color/Monochrome Print QualityColor Black, White and Grayscale Manual Settings 16-9 Color Control 16-10Photographs Presentations Halftone Type 16-11Pattern Diffuse Options Tab Layout16-12 Pages Per Sheet 16-13 Ink Cartridge MaintenanceTrueType Options 16-14 Setting Up WatermarksWatermarksTab 16-15 FontPosition 16-16 AdjustmentCreating Custom Watermarks 17Using the Multi-Function Link Pro Software 17-1 17-2 Multi-Function Link Pro FaxVisioneer PaperPort LE 17-3 Sending a Fax fromYour PCSending a Quick Fax 17-4 Sending a Fax from the Main MenuSending a Fax from a Windows Application Checklist for the MFC Checklist for Your PCReceiving Faxes into the PC 17-5 Viewing Received Faxes 17-6 Accessing the Scanner Scanning a DocumentTwain Compliant 17-7 17-8 Settings in the Scanner WindowScanning a Document into the PC 17-9 Paper Size Connecting Your Video Equipment 17-10 Capturing an Image 17-11 17-12 ForWindows 3.1x, 95/98 Only 18-1 18-2 How FaxSpeed WorksSpecial Coded Format InfoImage 18-3 Installing FaxSpeedFaxSpeed Macro Installer Enables you to install a Selecting Multi-Function Link Pro As Your Fax Application 18-4 Creating FaxSpeed Read Module Disks for Recipients 18-5 Quick Start Procedures How to Send an InfoImageTo Send an InfoImage with FaxSpeed Standard Send 18-6 Using the FaxSpeed Macro 18-7 How to Read an InfoImage that Was Printed at Your MFC 18-8 To read an InfoImage after viewing it in PaperPort 18-9 18-10 If the Recipient Uses Another Fax ApplicationFaxSpeed Read Module for Recipients If Recipient Uses Fax Machine and Scanner 18-11 18-12 NetCentric Internet Fax 19-1 Set Up Your Fax Service Account Before You BeginReceiving Faxes Compatible Operating Systems Creating an Inbound Account 19-3 Installing NetCentric FaxStorm Overview of UtilitiesContact Manager Cover Page Builder Accessing NetCentric FaxStorm Status ManagerViewfax a Fax File Viewing Application 19-5 19-6 Sending FaxesGeneral Tab 19-7 Addressing a Fax 19-8 Selecting a Group or a Contact from a Group 19-9 Specifying a Cover Attachments Tab 19-10 19-11 Sending from Other WindowsApplicationsOptions/Sender Tab 19-12 Setting Up Contacts in the Contact ManagerIf You Are Using Windows NT Workstation Version To Add a New Contact to the All Group 19-13 To Add a New Contact to Another Group 19-14 Changing Contact Detail 19-15 19-16 Setting Up Multiple AddressesMoving or Copying a Contact to Another Group 19-17 Managing Your Faxes in the Status ManagerCreating a Group for Broadcasting Accessing the Status Manager Checking the Status of Sent Faxes OutboxViewing Faxes You Received Inbox 19-18 Accessing Your Account Managing Faxes from Your AccountViewing Received Faxes in Your Account Page Inbox 19-19 19-20 Customer SupportChecking Sent Faxes in Your Account Page Outbox 20-1 Please read this section before using the softwareAutomatic E-Mail Printing For Windows 95/98 Only Main Features If You Are Using Korean Windows 95/98Automatic E-Mail Printing is for Windows 95/98 Only You Cannot Use a 16-bit TCP/IP Stack 20-3 Setting Up Automatic E-Mail PrintingSetting Up the Server Setting the Check Time 20-4 Using Automatic E-Mail Printing Uninstalling Automatic E-Mail Printing from Windows 95/98If the Uninstall Program Displays an Error Message 20-5 To Access the Add/Remove Programs Properties Window 20-6 Brother Control Panel 21-1 Time/Date General Settings21-2 21-3 Answer ModeDial Mode Reports Activity Report PrintingPrint Transmission Verification Report 21-4 21-5 Fax SettingsGeneral Tab Speaker Volume Station IDCustom Cover Remote 21-7 MF Link Mode Incoming Fax Reduction PercentageOptions Tab Auto Dial Tab Auto Dial Numbers21-8 Speed Dial 21-9 Name Advanced Settings Tab 21-10 21-11 Remote Retrieval Access CodeFax Forward / Paging 21-12 Ink Cartridge MaintenanceAligning the Ink Cartridges 21-13 Cleaning the Ink HeadsInstalling or Replacing Ink Cartridges 21-14 Left CartridgeRight Cartridge StandardTelephone FCC Notices 22-1 22-2 From within Montreal 1-514-685-6464 voice Important-About the Interface Cable 22-3 22-4 Industry Canada Compliance Statement For Canada OnlyInternational Energy Star Compliance Statement Important Safety Instructions 22-5 22-6 22-7 22-8 Compilation and Publication NoticeTrademarks 23-1 Fax SpecificationsProduct Description 23-2 Printer Specifications PrintingController 23-3 Print Media 23-4 Troubleshooting 24-1 Error Messages 24-2 24-3 USA Document Jam Printer Jam or Paper Jam24-4 Paper is jammed in the multi-purpose sheet feeder 24-5 Paper is jammed inside front of MFCPaper is jammed inside back of MFC If You Are Having Difficulty with Your MFC 24-6 Phone Line or Connections 24-7 Printer Difficulties 24-8 Video Capture 24-9 Head Cleaning 24-10 Packing and Shipping the MFC 24-11 24-12 24-13 Routine Maintenance Cleaning the ScannerCleaning the MFC Printer Platen 24-14 Storing an Extra Ink Cartridge 24-15 24-16 Replacing the Ink Cartridges Routine MaintenanceDisposing of the Used Ink Cartridge 24-17 Load Paper Press Start KEY 24-18 For Customer Service 24-19 24-20 Glossary O S S a R Y Glossary O S S a R Y Hook O S S a R Y Index Faxes in PC. See Multi-Function Link Pro Cover page. See cover page delayed Memory full. See error messages Message Center Software. See also Multi-Function Link Pro choosing D E Page Visit us on the World Wide Web