
Phone Line or Connections
Difficulty | Suggestions |
|
|
MFC Does Not Answer | Make sure the MFC is in the correct receiving mode for |
When Called | your setup (either FAX, FAX/TEL or MSG CTR). |
| Check for dial tone. If possible, call your MFC to hear it |
| answer. If there is still no answer, check the telephone |
| line cord connection. Connect a standard telephone |
| handset to the MFC telephone jack. If there is no ringing |
| when you call your MFC, call your Telephone Company |
| to check the line. |
|
|
No Dial Tone on the Handset | Press Hook . If you don’t hear a dial tone, check telephone |
| line cord connections at the MFC and wall jack. Check |
| that the handset is connected to the MFC’s handset jack. |
| Test the wall jack with another single line telephone. If no |
| dial tone on the wall outlet, call your Telephone Company. |
Sending Faxes
Difficulty | Suggestions |
|
|
Poor Transmitting Quality | Try changing your resolution to FINE or SUPERFINE. |
| Make a copy to verify your MFC’s scanner operation. |
|
|
Transmission Verification | There is probably temporary noise or static on the line. |
Report Says “Result:NG” | Try sending the fax again. If the problem continues, call |
| the Telephone Company to check your phone line. |
|
|
Vertical Black Lines When | If the copy you made shows the same problem, your |
Sending | scanner is dirty (see “Cleaning the Scanner,” p. |
Handling Incoming Calls
Difficulty | Suggestions |
|
|
Double Ring in FAX/TEL Mode The MFC knows the incoming call is not a fax so it is signaling you to answer the telephone call. Pick up the MFC handset or answer from an extension phone and press your MFC’s Telephone Answer Code
(default setting is #51).
Transferring a Fax Call to | If you answered a fax call at the MFC, press Start and hang | ||
the MFC | up immediately. If you answered a fax call at an | ||
| extension phone, press your Fax Receive Code | ||
| (default setting is |
| 51). When your MFC answers, |
|
| ||
| hang up. |
Troubleshooting and Maintenance
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E |
|
|
|