Operation and
Introduction
Viewing ・ Listening
Recording
up Set
Others
Before Calling Service Personnel... (Cont.)
Symptom | Cause | How to Manage |
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Cannot send mail.� | ●Settings of SMTP, | ●Check your SMTP and POP server |
� | POP server may not | which are provided from your |
� | be right. � | provider. (→ page 75) � |
� | � | � |
� | � | � |
� | ●DNS server setting | ●Set your DNS server from your |
� | may not be right.� | provider to "Primary" and |
� | � | "Secondary" in "DNS Settings." (→ |
� | � | page 87)� |
� | � | ※Sometimes "primary" is described |
� | � | as "master" and "secondary" is |
� | � | described as "slave," but these |
� | � | meanings are the same.� |
� | � | � |
� | ●Mail sending | ●To send mail, you need to perform |
� | conditions are not | mail sending settings of the |
� | configured. � | camera. (→ page 76) � |
� | � | � |
Cannot perform Auto | ●NTP server setting | ●The NTP server released on the |
Time Settings.� | may not be right.� | Internet may become invalid |
� | � | without notifying users. � |
� | � | � |
Couldn't complete | ●Couldn't complete | ●Retry updating firmware by |
firmware updating.� | the updating | following steps of "Updating the |
� | because of network | Firmware" on page 96.� |
� | trouble, the power | � |
� | has cut off or other | � |
| reasons.� |
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Symptom |
| Cause | How to Manage | |
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Recorded images are not | ●FTP recording | ●Check your SMTP and POP3 ● | ||
saved in FTP server.� | function is not set to | Check the FTP recording function | ||
� | ON.� | whether it is set to ON. (→ page | ||
� | � | 55)� | ||
� | � | � | ||
� | ●Set the correct information in the | |||
� | password of FTP | setting screen. (→ page 55)� | ||
� | server are incorrect.� | � | ||
� | � | � | ||
� | ●Could not keep the | ●The network camera watches the | ||
� | communication with | status of the FTP server all the | ||
� | the server during file | time. If you leave that condition for | ||
� | transfer using FTP.� | approximately 5 minutes, the | ||
� | � | recording resumes.� | ||
� | � | ●Setting storage function to ON | ||
� | � | (see page 61) stores record files, | ||
� | � | which could not be sent, in the SD | ||
� | � | memory card inside the network | ||
� | � | camera. All records that have | ||
� | � | been stored will be sent as soon | ||
� | � | as the line restored.� � | ||
� | � | � | ||
files are not sent to the | data is the data | be sent after all the | ||
FTP server.� | before alarm has | Recording images are sent. Please | ||
� | generated. | wait for a while when | ||
� | Therefore, its data | Recording images are not arrived. | ||
� | sending order is not | Also, depending on the conditions | ||
� | necessarily in order.� | of your server, networking, image | ||
� |
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| size and/or image quality settings, |
� |
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| numbers of sent images may |
� |
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| become fewer than your |
� |
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| expectation.� |
� |
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Problem cannot be |
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| ●Press the Reset button to restore |
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solved. |
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| camera firmware settings to |
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| default condition.� |
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| <Resetting camera setting |
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| information to initial status>� |
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| 1 Connect the camera and a hub |
� |
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| with the power turned on using a |
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| LAN cable.� | |
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| 2 Connect power cable to the |
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| camera and outlet.� |
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| 3 Wait about one minute.� |
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| 4 Keep pressing the Reset button |
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| on the camera 5 to 10 seconds.� |
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| 5 Wait about one minute.� |
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| Reset as soon as the camera |
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| reboots. See page 25 for |
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| initializing the network and other |
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| devices. � |
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| Please contact the store at which |
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| purchase was made. |
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Introduction | |
and | Viewing |
Operation | Listening |
| ・ |
Recording | |
up Set
Others
116 | 117 |