Vertical Communications and FXT Holding Calls, To place a call on hold, To retrieve a held call

GCA70-349 Answering Calls

Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.

•To place a call on hold,

1.PRESS HOLD (station button) OR SELECT Hold (interactive button).

•To retrieve a held call,

1.PRESS line button of the held call (with winking green light), OR INTERCOM for intercom call held OR PRESS TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

Wednesday 19	11:36am
Hold	Group Listen
Transfer	Record
Conference
J Doe Ext 1234

Holding a Call

NOTE: Unless you use your HOLD button to scroll through the calls on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding.

With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to the call.

•To place a call on exclusive hold,

1.PRESS HOLD twice.

•To retrieve exclusive hold,

1.PRESS line button of held call (with winking green light), OR PRESS TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

Large Screen Display Speakerphone Station User’s Guide 19