Call Transferring Summary | Vertical Communications FXS, and FXT

	Advanced Call Handling				GCA70-349

			Call Transferring Summary

		What are the sender’s		How is the transferred call
	Transfer Option	actions after answering		How is the transferred call	Best suited for
	Transfer Option	actions after answering		delivered to the receiver?	Best suited for
			original call?	delivered to the receiver?
			original call?

				Normal intercom ringing
		1.	Press TRNS/CONF	(two short bursts) and the
		1.	Press TRNS/CONF	introduction of the call; if	Normal transfers
	Screened Transfer	2.	Dial extension	introduction of the call; if	Normal transfers
	Screened Transfer	2.	Dial extension	answered in	that require
		3.	Announce call	speakerphone mode,	introduction.
		4.	Disconnect	speakerphone mode,	introduction.
		4.	Disconnect	ringing will also follow
				ringing will also follow
				the transfer.
	Unscreened	1.	Press TRNS/CONF	Normal intercom ringing	Expected transfers
	Unscreened	2.	Dial extension	Normal intercom ringing	that need no
	Transfer	2.	Dial extension	(two short bursts)	that need no
	Transfer	3.	Disconnect	(two short bursts)	introduction.
		3.	Disconnect		introduction.
		1.	Press TRNS/CONF		Personnel who must
	Hot Transfer	2.	Dial extension	Transfer introduction	receive
	Hot Transfer	3.	Announce call	followed directly by the	speakerphone calls
		4.	Press TRNS/CONF	incoming call	in a hands-free
		5.	Disconnect		mode.
				Intercom ringing (two	Normal transfers
				short bursts) and the	from attendants and
	Quick Transfer	1.	Dial extension	introduction of the call; if	operators who
	Quick Transfer	2.	Announce call	answered in	handle a large
	(with intro)	2.	Announce call	answered in	handle a large
	(with intro)	3.	Disconnect	speakerphone mode,	number of incoming
		3.	Disconnect	speakerphone mode,	number of incoming
				ringing will also follow	calls which require
				the transfer.	transfer.
					Expected transfers
					from attendants and
	Quick Transfer	1.	Dial extension	Normal intercom ringing	operators who
	Quick Transfer	1.	Dial extension	Normal intercom ringing	handle a large
	(without intro)	2.	Disconnect	(two short bursts)	handle a large
	(without intro)	2.	Disconnect	(two short bursts)	number of incoming
					number of incoming
					calls which require
					transfer.

50	Large Screen Display Speakerphone Station User’s Guide

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Vertical Communications FXS, and FXT manual Call Transferring Summary

Contents

DXP, DXP Plus, FXS, and FXT Digital Communication Systems This User’s Guide is for the following system DXP, DXP Plus, FXS and FXT Digital Communication Systems About This Book Introduction System-to-System Network Options Contents Making Calls Display Abbreviations Glossary Contents Setting Up Your Speakerphone Welcome To adjust the pedestal Positioning Your Speakerphone To automatically dial a number using your speakerphone Using Your SpeakerphoneTo manually place a call using your speakerphone To answer a call with your speakerphone To adjust the display contrast Setting Display ContrastSetting a Personal Ringing Tone To select one of the ring tones, proceed as follows To set the speaker and handset loudness levels Setting Volume LevelsTo set the ringer loudness level Select Save to end Answering and Making Calls When you hear outside ringing long burstsWhen you hear intercom ringing two short bursts To dial an outside number manually Understanding the Basic Functions Impact SCS 8412S and 8412F LCD Speakerphone Your Speakerphone’s Buttons Tap Button TAP Speaker Button SpeakerTransfer/Conference Button TRNS/CONF Your Speakerphone’s Display Lights Next to a fixed feature or programmable feature buttonNext to a line button Hold Button Mute ButtonIntercom Button Speaker Button Understanding The Large Screen Display GCA70-258 Answering Outside Calls Selecting Hold, Transfer, or Conference Answering Intercom Calls When you hear an intercom tone followed by a caller’s voicePress Intercom or Select Answer When you hear loud ringing anywhere in the system Night-Transferred Calls Line Access From Any StationIf your telephone rings To retrieve a held call Holding CallsTo place a call on hold To place a call on exclusive hold To retrieve a held call at another station If a held line is recalling, choose one of the followingTo place a call on directed station hold Hang UP Specific one Repeatedly Press Hold to scan held call list Directed Call Pickup Call PickupGroup Call Pickup To answer a call that is ringing within your group Pickup For Monitored Stations To monitor another telephone Flashing To respond to a Sohva verbally Select and Hold Reply To block unblock all voice-announced calls Voice Announce BlockingSelect Options Caller ID Automatic Number Identification To determine who viewed the number and returned the call GCA70-258 Making Outside Calls To dial an outside number using your prime linePress Intercom and Dial or Select a line button To voice announce manually Making Intercom CallsTo tone call automatically To voice announce automatically To speed dial a personal speed dial number Automatic DialingTo speed dial a system speed dial number Redial Last-Dialed Number RedialingRedial Programming Storing Numbers To camp on at a station with a Do Not Disturb condition set Camping On Busy Station Automatic CallbackTo camp on at any busy station Press Intercom and Dial or Select Clear To cancel call waiting To cancel the camp-on conditionTo activate call waiting when you hear a busy signal Press Intercom and Dial Camping On Options Sending Subdued Off-Hook Voice Announcements Sohva Select Sohva and Hear several quick tone bursts Waiting For a Line Queuing To cancel line queuing or line group queuingTo queue for a line group Conferencing Press Hold To drop a party out of a conference call Press TAP Call Forwarding Forwarding a Call To forward your calls To cancel call forwarding ALL Diverting All Incoming Calls To Another Station To identify the station to receive diverted calls Select Cfos Select Next Call Forward Outside System CfosTo activate Cfos with your LCD speakerphone Select Exit To deactivate CFOS, choose one of the following Select Clear Handling Park Recalls To park a call using a programmed Park buttonCall Parking Parking a Call To park a call in orbit To re-park a park recall and restart the park timer ANSWER/RETRIEVE call Installer programming Call Transferring Screened Call Transfers Unscreened Call Transfers To transfer an unscreened call to another system telephone To make a hot transfer to another telephone in the system Other Call Transferring Options Hot TransferQuick Transfer To do a quick screened transfer Call Transferring Summary LCD Message Delivery To turn on a message from your telephone To turn off the message and your intercom light Dialing Code Table LCD Message List Message Waiting Light and Messaging Response Message Delivery To receive a message at an alerted station Nonverbal Messaging DSS Numbers To store an intercom number as a DSS number Speed Dial Numbers Select Edit To clear a feature button assignment Feature Access CodesSelecting Next Speed Dial Numbers, Features or DSS/BLF Locations LCD Feature Buttons Call Forward Ring No Answer Personal Call Forward RNA GCA70-349 To create a feature access button Reminder Alert To set a reminder alert at your telephone Response Message Button To turn the music on Background MusicTo turn the music off If your system has line groups, access them as follows Line Groups To disable the DND condition To enable DND, proceed as followsDo Not Disturb Condition Automatic Redial Initiating Auto Redial GCA70-349 To track a called party without first calling them Tracker Paging SystemTo track a called party after receiving a ring-no answer Select Track If you receive a parked call message on your Tracker pager To retrieve a call that you parked using the Tracker optionTo enable or disable a Tracker pager at your station Answer call and Select Transfer Auxiliary Jack To enable an auxiliary mode Account Codes To enter account code on an outgoing call To use Dial By Name Dial By NamePRS TUV WXY Volume Control Setting Current Volume Level To mute your station Muting Your SpeakerphoneTo speak to the distant party To identify the station that occupies a busy line To button query your telephoneTo identify the line that a busy station occupies Automatic Set Relocation To send a paging announcement PagingTo reply to a Meet-Me Viewing The Call Log To view the call log Imist Module DSS/BLF Console Operation Accessing The DSS/BLF Console Button Levels IB24X DSS/BLF Console Feature Access Codes Feature Executive Override Extension number + Hold, Manual Tone code to Speed Dial, System Speed Dial, Programming GCA70-349 Display Abbreviations Has system call you when busy station becomes idle Light contrast Makes the LCD screen lighter Button Query Displays program status of any button Available only on Impact SCS 8412FJ and 8412SJ models only GCA70-258 Assist Button Account CodeAll-Call Paging Attendant Button Query Class Of Service COS ProgrammingBlock Programming Call Forward Dial By Name Direct Inward System Access DisaDepartmental Station Operation Digital Voice Announcing DVA Imist LCD Prime Line Pulse/Tone SwitchingPaging Privacy Screened Call Transfer Service ObservingSystem Alarm Reporting Speed Dialing TRNS/CONF Speakerphone Characteristics Full-Duplex Speakerphone Guidelines Speakerphone Characteristics Half-Duplex Speakerphone Guidelines 110 Parameters Feature Type Remote Feature Program Feature NameSupport Feature Program Feature Name DSS/BLF LCD Large Screen Display Speakerphone Station User’s Guide 115 SLPS-TAP VVP 118 Index Index Large Screen Display Speakerphone Station User’s Guide 121 Index GCA70-349 CCB 15B