Waiting For a Line Queuing | Vertical Communications and FXT, FXS

GCA70-349Advance Call Handling

		4		Advanced Call Handling
				Advanced Call Handling


Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line.

•To queue for a line group,

1.PRESS INTERCOM.

2.DIAL the line group access code (see Line Group Access code table on page 68 for your system’s codes).

3.HEAR busy tone.

4.DIAL .

•If you have line appearance for a particular line and wish to queue for it,

1.OBSERVE the busy status light (LED).

2.PRESS INTERCOM.

3.DIAL .

4.PRESS line button.

5.When line group is free, your telephone sounds several short tone bursts. When you hear this, lift handset, hear dial tone, and place call.

•To cancel line queuing or line group queuing,

1.PRESS INTERCOM.

2.DIAL .

Large Screen Display Speakerphone Station User’s Guide

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Vertical Communications and FXT, FXS manual Waiting For a Line Queuing, To queue for a line group

Contents

DXP, DXP Plus, FXS, and FXT Digital Communication Systems DXP, DXP Plus, FXS and FXT Digital Communication Systems This User’s Guide is for the following system Introduction About This Book Options System-to-System Network Contents Making Calls Display Abbreviations Glossary Contents Welcome Setting Up Your Speakerphone Positioning Your Speakerphone To adjust the pedestal To manually place a call using your speakerphone Using Your SpeakerphoneTo automatically dial a number using your speakerphone To answer a call with your speakerphone Setting a Personal Ringing Tone Setting Display ContrastTo adjust the display contrast To select one of the ring tones, proceed as follows To set the ringer loudness level Setting Volume LevelsTo set the speaker and handset loudness levels Select Save to end When you hear intercom ringing two short bursts When you hear outside ringing long burstsAnswering and Making Calls To dial an outside number manually Understanding the Basic Functions Impact SCS 8412S and 8412F LCD Speakerphone Your Speakerphone’s Buttons Speaker Button Speaker Tap Button TAPTransfer/Conference Button TRNS/CONF Next to a fixed feature or programmable feature button Your Speakerphone’s Display LightsNext to a line button Intercom Button Mute ButtonHold Button Speaker Button Understanding The Large Screen Display GCA70-258 Answering Outside Calls Selecting Hold, Transfer, or Conference When you hear an intercom tone followed by a caller’s voice Answering Intercom CallsPress Intercom or Select Answer Night-Transferred Calls Line Access From Any Station When you hear loud ringing anywhere in the systemIf your telephone rings To place a call on hold Holding CallsTo retrieve a held call To place a call on exclusive hold To place a call on directed station hold If a held line is recalling, choose one of the followingTo retrieve a held call at another station Hang UP Repeatedly Press Hold to scan held call list Specific one Group Call Pickup Call PickupDirected Call Pickup To answer a call that is ringing within your group To monitor another telephone Pickup For Monitored Stations Flashing Select and Hold Reply To respond to a Sohva verbally Voice Announce Blocking To block unblock all voice-announced callsSelect Options To determine who viewed the number and returned the call Caller ID Automatic Number Identification GCA70-258 To dial an outside number using your prime line Making Outside CallsPress Intercom and Dial or Select a line button To tone call automatically Making Intercom CallsTo voice announce manually To voice announce automatically Automatic Dialing To speed dial a personal speed dial numberTo speed dial a system speed dial number Redialing Redial Last-Dialed NumberRedial Programming Storing Numbers To camp on at any busy station Camping On Busy Station Automatic CallbackTo camp on at a station with a Do Not Disturb condition set Press Intercom and Dial or Select Clear To activate call waiting when you hear a busy signal To cancel the camp-on conditionTo cancel call waiting Press Intercom and Dial Camping On Options Select Sohva and Hear several quick tone bursts Sending Subdued Off-Hook Voice Announcements Sohva To cancel line queuing or line group queuing Waiting For a Line QueuingTo queue for a line group Press Hold Conferencing Press TAP To drop a party out of a conference call To forward your calls Call Forwarding Forwarding a Call ALL To cancel call forwarding To identify the station to receive diverted calls Diverting All Incoming Calls To Another Station To activate Cfos with your LCD speakerphone Call Forward Outside System CfosSelect Cfos Select Next Select Exit Select Clear To deactivate CFOS, choose one of the following Call Parking Parking a Call To park a call using a programmed Park buttonHandling Park Recalls To park a call in orbit ANSWER/RETRIEVE call To re-park a park recall and restart the park timer Call Transferring Screened Call Transfers Installer programming To transfer an unscreened call to another system telephone Unscreened Call Transfers Quick Transfer Other Call Transferring Options Hot TransferTo make a hot transfer to another telephone in the system To do a quick screened transfer Call Transferring Summary To turn on a message from your telephone LCD Message Delivery Dialing Code Table To turn off the message and your intercom light LCD Message List Message Waiting Light and Messaging To receive a message at an alerted station Response Message Delivery Nonverbal Messaging To store an intercom number as a DSS number DSS Numbers Speed Dial Numbers Select Edit Feature Access Codes To clear a feature button assignmentSelecting Next Speed Dial Numbers, Features or DSS/BLF Locations Call Forward Ring No Answer Personal Call Forward RNA LCD Feature Buttons GCA70-349 To create a feature access button To set a reminder alert at your telephone Reminder Alert Response Message Button Background Music To turn the music onTo turn the music off Line Groups If your system has line groups, access them as follows To enable DND, proceed as follows To disable the DND conditionDo Not Disturb Condition Initiating Auto Redial Automatic Redial GCA70-349 To track a called party after receiving a ring-no answer Tracker Paging SystemTo track a called party without first calling them Select Track To enable or disable a Tracker pager at your station To retrieve a call that you parked using the Tracker optionIf you receive a parked call message on your Tracker pager Answer call and Select Transfer Auxiliary Jack To enable an auxiliary mode To enter account code on an outgoing call Account Codes Dial By Name To use Dial By NamePRS TUV WXY Volume Control Setting Current Volume Level Muting Your Speakerphone To mute your stationTo speak to the distant party To button query your telephone To identify the station that occupies a busy lineTo identify the line that a busy station occupies Automatic Set Relocation Paging To send a paging announcementTo reply to a Meet-Me To view the call log Viewing The Call Log Imist Module DSS/BLF Console Operation IB24X DSS/BLF Console Accessing The DSS/BLF Console Button Levels Feature Access Codes Feature Executive Override Extension number + Hold, Manual Tone code to Speed Dial, System Speed Dial, Programming GCA70-349 Display Abbreviations Has system call you when busy station becomes idle Light contrast Makes the LCD screen lighter Button Query Displays program status of any button Available only on Impact SCS 8412FJ and 8412SJ models only GCA70-258 All-Call Paging Account CodeAssist Button Attendant Block Programming Class Of Service COS ProgrammingButton Query Call Forward Departmental Station Operation Direct Inward System Access DisaDial By Name Digital Voice Announcing DVA Imist LCD Paging Pulse/Tone SwitchingPrime Line Privacy System Alarm Reporting Service ObservingScreened Call Transfer Speed Dialing TRNS/CONF Full-Duplex Speakerphone Guidelines Speakerphone Characteristics Speakerphone Characteristics Half-Duplex Speakerphone Guidelines 110 Type Remote Feature Program Feature Name Parameters FeatureSupport Feature Program Feature Name DSS/BLF LCD Large Screen Display Speakerphone Station User’s Guide 115 SLPS-TAP VVP 118 Index Index Large Screen Display Speakerphone Station User’s Guide 121 Index GCA70-349 CCB 15B