Vertical Communications and FXT, FXS manual

GCA70-349

Answering Calls

Caller ID (Automatic Number Identification)

When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the left half of the LCD. If the name of the calling party is available it will display in the second half on the right side of the LCD. If you answer the call, the number appears steady in the left half of the LCD.

The system also stores numbers that ring on your line but receive no answer. The system indicates that it has stored ring-no answer numbers by causing the programmed Caller-ID (CID) light on your telephone to flash. Pressing the CID button allows you to view the stored numbers one at a time. Pressing the programmed SAVED NUMBER REDIAL button causes the system to dial the displayed number. If the call has been returned by someone else, selecting the key reveals who returned the call. Everyone sharing your line can scroll through the stored numbers and choose which calls to return.

•To scroll through ring-no answer numbers stored on your system (CID light is flashing),

1.SELECT the CID button on your telephone. Your LCD will display the calling number, date, and time the call came in. The most recent call appears first in the list.

2.SELECT the CID button each time you wish to display the next most recent ring-no answer call to your line.

3.To dial one of the numbers in the redial queue, SELECT the SAVED NUMBER REDIAL button. The system will automati- cally dial the number.

Depending on your system programming, when a call is returned it might remain in the ring-no answer queue or the system might delete it from the ring-no answer queue. Your system installer can tell you how the feature is programmed. If the system is programmed to leave a returned number in the redial queue, the display will show a “” next to numbers that have been returned.

•To determine who viewed the number and returned the call,

1. DIAL .

Large Screen Display Speakerphone Station User’s Guide

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Vertical Communications and FXT, FXS manual Caller ID Automatic Number Identification

Contents

DXP, DXP Plus, FXS, and FXT Digital Communication Systems DXP, DXP Plus, FXS and FXT Digital Communication Systems This User’s Guide is for the following system Introduction About This Book Options System-to-System Network Contents Making Calls Display Abbreviations Glossary Contents Welcome Setting Up Your Speakerphone Positioning Your Speakerphone To adjust the pedestal To answer a call with your speakerphone Using Your SpeakerphoneTo manually place a call using your speakerphone To automatically dial a number using your speakerphone To select one of the ring tones, proceed as follows Setting Display ContrastSetting a Personal Ringing Tone To adjust the display contrast Select Save to end Setting Volume LevelsTo set the ringer loudness level To set the speaker and handset loudness levels To dial an outside number manually When you hear outside ringing long burstsWhen you hear intercom ringing two short bursts Answering and Making Calls Understanding the Basic Functions Impact SCS 8412S and 8412F LCD Speakerphone Your Speakerphone’s Buttons Transfer/Conference Button TRNS/CONF Speaker Button SpeakerTap Button TAP Next to a line button Next to a fixed feature or programmable feature buttonYour Speakerphone’s Display Lights Speaker Button Mute ButtonIntercom Button Hold Button Understanding The Large Screen Display GCA70-258 Answering Outside Calls Selecting Hold, Transfer, or Conference Press Intercom or Select Answer When you hear an intercom tone followed by a caller’s voiceAnswering Intercom Calls If your telephone rings Night-Transferred Calls Line Access From Any StationWhen you hear loud ringing anywhere in the system To place a call on exclusive hold Holding CallsTo place a call on hold To retrieve a held call Hang UP If a held line is recalling, choose one of the followingTo place a call on directed station hold To retrieve a held call at another station Repeatedly Press Hold to scan held call list Specific one To answer a call that is ringing within your group Call PickupGroup Call Pickup Directed Call Pickup To monitor another telephone Pickup For Monitored Stations Flashing Select and Hold Reply To respond to a Sohva verbally Select Options Voice Announce BlockingTo block unblock all voice-announced calls To determine who viewed the number and returned the call Caller ID Automatic Number Identification GCA70-258 Press Intercom and Dial or Select a line button To dial an outside number using your prime lineMaking Outside Calls To voice announce automatically Making Intercom CallsTo tone call automatically To voice announce manually To speed dial a system speed dial number Automatic DialingTo speed dial a personal speed dial number Redial Programming Storing Numbers RedialingRedial Last-Dialed Number Press Intercom and Dial or Select Clear Camping On Busy Station Automatic CallbackTo camp on at any busy station To camp on at a station with a Do Not Disturb condition set Press Intercom and Dial To cancel the camp-on conditionTo activate call waiting when you hear a busy signal To cancel call waiting Camping On Options Select Sohva and Hear several quick tone bursts Sending Subdued Off-Hook Voice Announcements Sohva To queue for a line group To cancel line queuing or line group queuingWaiting For a Line Queuing Press Hold Conferencing Press TAP To drop a party out of a conference call To forward your calls Call Forwarding Forwarding a Call ALL To cancel call forwarding To identify the station to receive diverted calls Diverting All Incoming Calls To Another Station Select Exit Call Forward Outside System CfosTo activate Cfos with your LCD speakerphone Select Cfos Select Next Select Clear To deactivate CFOS, choose one of the following To park a call in orbit To park a call using a programmed Park buttonCall Parking Parking a Call Handling Park Recalls ANSWER/RETRIEVE call To re-park a park recall and restart the park timer Call Transferring Screened Call Transfers Installer programming To transfer an unscreened call to another system telephone Unscreened Call Transfers To do a quick screened transfer Other Call Transferring Options Hot TransferQuick Transfer To make a hot transfer to another telephone in the system Call Transferring Summary To turn on a message from your telephone LCD Message Delivery Dialing Code Table To turn off the message and your intercom light LCD Message List Message Waiting Light and Messaging To receive a message at an alerted station Response Message Delivery Nonverbal Messaging To store an intercom number as a DSS number DSS Numbers Speed Dial Numbers Select Edit Selecting Next Feature Access CodesTo clear a feature button assignment Speed Dial Numbers, Features or DSS/BLF Locations Call Forward Ring No Answer Personal Call Forward RNA LCD Feature Buttons GCA70-349 To create a feature access button To set a reminder alert at your telephone Reminder Alert Response Message Button To turn the music off Background MusicTo turn the music on Line Groups If your system has line groups, access them as follows Do Not Disturb Condition To enable DND, proceed as followsTo disable the DND condition Initiating Auto Redial Automatic Redial GCA70-349 Select Track Tracker Paging SystemTo track a called party after receiving a ring-no answer To track a called party without first calling them Answer call and Select Transfer To retrieve a call that you parked using the Tracker optionTo enable or disable a Tracker pager at your station If you receive a parked call message on your Tracker pager Auxiliary Jack To enable an auxiliary mode To enter account code on an outgoing call Account Codes PRS TUV WXY Dial By NameTo use Dial By Name Volume Control Setting Current Volume Level To speak to the distant party Muting Your SpeakerphoneTo mute your station To identify the line that a busy station occupies To button query your telephoneTo identify the station that occupies a busy line Automatic Set Relocation To reply to a Meet-Me PagingTo send a paging announcement To view the call log Viewing The Call Log Imist Module DSS/BLF Console Operation IB24X DSS/BLF Console Accessing The DSS/BLF Console Button Levels Feature Access Codes Feature Executive Override Extension number + Hold, Manual Tone code to Speed Dial, System Speed Dial, Programming GCA70-349 Display Abbreviations Has system call you when busy station becomes idle Light contrast Makes the LCD screen lighter Button Query Displays program status of any button Available only on Impact SCS 8412FJ and 8412SJ models only GCA70-258 Attendant Account CodeAll-Call Paging Assist Button Call Forward Class Of Service COS ProgrammingBlock Programming Button Query Digital Voice Announcing DVA Direct Inward System Access DisaDepartmental Station Operation Dial By Name Imist LCD Privacy Pulse/Tone SwitchingPaging Prime Line Speed Dialing Service ObservingSystem Alarm Reporting Screened Call Transfer TRNS/CONF Full-Duplex Speakerphone Guidelines Speakerphone Characteristics Speakerphone Characteristics Half-Duplex Speakerphone Guidelines 110 Support Type Remote Feature Program Feature NameParameters Feature Feature Program Feature Name DSS/BLF LCD Large Screen Display Speakerphone Station User’s Guide 115 SLPS-TAP VVP 118 Index Index Large Screen Display Speakerphone Station User’s Guide 121 Index GCA70-349 CCB 15B