Installer programming | Vertical Communications and FXT, FXS

GCA70-349

Advanced Call Handling

Call Transferring

Screened Call Transfers

You can answer a call at your LCD speakerphone and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

•To screen and transfer a call to another telephone in the system,

1.ANSWER call.

2.PRESS TRNS/CONF button or SELECT Transfer (call is automatically placed on hold).

3.DIAL extension number of telephone to receive transfer, OR PRESS DSS/BLF button for that extension.

4.ANNOUNCE call when intercom party answers.

5.PRESS SPEAKER to disconnect (if in speakerphone mode), OR HANG UP.

Wednesday 19	11:36am
Hold	Group Listen
Transfer	Record
Conference
J Doe Ext 1234

The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the transferred call after you hang up.

•If the intercom party is busy, take one of the following steps (if made available at your telephone by

installer programming):

1.SELECT Reconnect to reconnect the call to your station.

2.SELECT Message to leave a message-waiting indication at the called station.

3.SELECT Callback to camp-on at the called station.

4.SELECT Voicemail to connect the caller to the busy party’s Voicemail.

Wednesday 19	11:36am
Reconnect
Message
Callback
Voicemail
Calling Ext: 1234RECON	MSG

Large Screen Display Speakerphone Station User’s Guide

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Vertical Communications and FXT, FXS manual Call Transferring Screened Call Transfers, Installer programming

Contents

DXP, DXP Plus, FXS, and FXT Digital Communication Systems DXP, DXP Plus, FXS and FXT Digital Communication Systems This User’s Guide is for the following system Introduction About This Book Options System-to-System Network Contents Making Calls Display Abbreviations Glossary Contents Welcome Setting Up Your Speakerphone Positioning Your Speakerphone To adjust the pedestal To answer a call with your speakerphone Using Your SpeakerphoneTo manually place a call using your speakerphone To automatically dial a number using your speakerphone To select one of the ring tones, proceed as follows Setting Display ContrastSetting a Personal Ringing Tone To adjust the display contrast Select Save to end Setting Volume LevelsTo set the ringer loudness level To set the speaker and handset loudness levels To dial an outside number manually When you hear outside ringing long burstsWhen you hear intercom ringing two short bursts Answering and Making Calls Understanding the Basic Functions Impact SCS 8412S and 8412F LCD Speakerphone Your Speakerphone’s Buttons Tap Button TAP Speaker Button SpeakerTransfer/Conference Button TRNS/CONF Your Speakerphone’s Display Lights Next to a fixed feature or programmable feature buttonNext to a line button Speaker Button Mute ButtonIntercom Button Hold Button Understanding The Large Screen Display GCA70-258 Answering Outside Calls Selecting Hold, Transfer, or Conference Answering Intercom Calls When you hear an intercom tone followed by a caller’s voicePress Intercom or Select Answer When you hear loud ringing anywhere in the system Night-Transferred Calls Line Access From Any StationIf your telephone rings To place a call on exclusive hold Holding CallsTo place a call on hold To retrieve a held call Hang UP If a held line is recalling, choose one of the followingTo place a call on directed station hold To retrieve a held call at another station Repeatedly Press Hold to scan held call list Specific one To answer a call that is ringing within your group Call PickupGroup Call Pickup Directed Call Pickup To monitor another telephone Pickup For Monitored Stations Flashing Select and Hold Reply To respond to a Sohva verbally To block unblock all voice-announced calls Voice Announce BlockingSelect Options To determine who viewed the number and returned the call Caller ID Automatic Number Identification GCA70-258 Making Outside Calls To dial an outside number using your prime linePress Intercom and Dial or Select a line button To voice announce automatically Making Intercom CallsTo tone call automatically To voice announce manually To speed dial a personal speed dial number Automatic DialingTo speed dial a system speed dial number Redial Last-Dialed Number RedialingRedial Programming Storing Numbers Press Intercom and Dial or Select Clear Camping On Busy Station Automatic CallbackTo camp on at any busy station To camp on at a station with a Do Not Disturb condition set Press Intercom and Dial To cancel the camp-on conditionTo activate call waiting when you hear a busy signal To cancel call waiting Camping On Options Select Sohva and Hear several quick tone bursts Sending Subdued Off-Hook Voice Announcements Sohva Waiting For a Line Queuing To cancel line queuing or line group queuingTo queue for a line group Press Hold Conferencing Press TAP To drop a party out of a conference call To forward your calls Call Forwarding Forwarding a Call ALL To cancel call forwarding To identify the station to receive diverted calls Diverting All Incoming Calls To Another Station Select Exit Call Forward Outside System CfosTo activate Cfos with your LCD speakerphone Select Cfos Select Next Select Clear To deactivate CFOS, choose one of the following To park a call in orbit To park a call using a programmed Park buttonCall Parking Parking a Call Handling Park Recalls ANSWER/RETRIEVE call To re-park a park recall and restart the park timer Call Transferring Screened Call Transfers Installer programming To transfer an unscreened call to another system telephone Unscreened Call Transfers To do a quick screened transfer Other Call Transferring Options Hot TransferQuick Transfer To make a hot transfer to another telephone in the system Call Transferring Summary To turn on a message from your telephone LCD Message Delivery Dialing Code Table To turn off the message and your intercom light LCD Message List Message Waiting Light and Messaging To receive a message at an alerted station Response Message Delivery Nonverbal Messaging To store an intercom number as a DSS number DSS Numbers Speed Dial Numbers Select Edit To clear a feature button assignment Feature Access CodesSelecting Next Speed Dial Numbers, Features or DSS/BLF Locations Call Forward Ring No Answer Personal Call Forward RNA LCD Feature Buttons GCA70-349 To create a feature access button To set a reminder alert at your telephone Reminder Alert Response Message Button To turn the music on Background MusicTo turn the music off Line Groups If your system has line groups, access them as follows To disable the DND condition To enable DND, proceed as followsDo Not Disturb Condition Initiating Auto Redial Automatic Redial GCA70-349 Select Track Tracker Paging SystemTo track a called party after receiving a ring-no answer To track a called party without first calling them Answer call and Select Transfer To retrieve a call that you parked using the Tracker optionTo enable or disable a Tracker pager at your station If you receive a parked call message on your Tracker pager Auxiliary Jack To enable an auxiliary mode To enter account code on an outgoing call Account Codes To use Dial By Name Dial By NamePRS TUV WXY Volume Control Setting Current Volume Level To mute your station Muting Your SpeakerphoneTo speak to the distant party To identify the station that occupies a busy line To button query your telephoneTo identify the line that a busy station occupies Automatic Set Relocation To send a paging announcement PagingTo reply to a Meet-Me To view the call log Viewing The Call Log Imist Module DSS/BLF Console Operation IB24X DSS/BLF Console Accessing The DSS/BLF Console Button Levels Feature Access Codes Feature Executive Override Extension number + Hold, Manual Tone code to Speed Dial, System Speed Dial, Programming GCA70-349 Display Abbreviations Has system call you when busy station becomes idle Light contrast Makes the LCD screen lighter Button Query Displays program status of any button Available only on Impact SCS 8412FJ and 8412SJ models only GCA70-258 Attendant Account CodeAll-Call Paging Assist Button Call Forward Class Of Service COS ProgrammingBlock Programming Button Query Digital Voice Announcing DVA Direct Inward System Access DisaDepartmental Station Operation Dial By Name Imist LCD Privacy Pulse/Tone SwitchingPaging Prime Line Speed Dialing Service ObservingSystem Alarm Reporting Screened Call Transfer TRNS/CONF Full-Duplex Speakerphone Guidelines Speakerphone Characteristics Speakerphone Characteristics Half-Duplex Speakerphone Guidelines 110 Parameters Feature Type Remote Feature Program Feature NameSupport Feature Program Feature Name DSS/BLF LCD Large Screen Display Speakerphone Station User’s Guide 115 SLPS-TAP VVP 118 Index Index Large Screen Display Speakerphone Station User’s Guide 121 Index GCA70-349 CCB 15B