✓ |
| Troubleshooting (Continued) | |||
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Symptom | Probable Cause |
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| Corrective Action | |
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Light fixture will not light during the door operation or by | Faulty light bulb. |
| Install new bulb (75W Max). | ||
pressing the Wall Station light button. | No power to receptacle. |
| Check circuit breakers. | ||
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| Opener not programmed to light. |
| Program per Step 23. | |
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Motor does not pull fully up when using the Emergency | Disconnect Cable has slipped inside of Handle. |
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Disconnect. |
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Motor starts but the door will not move. | Opener is disconnected from the Torque Tube. |
| Ensure Disconnect Handle is in the Motor Operated Position. | ||
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Motor does not pivot down. | Detent Pin is set too hard. |
| Using a Flat Tip Screwdriver, rotate the Detent Pin counter- | ||
Motor pivots partially after the door closes. |
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| clockwise in 1/8 turn increments until the Motor fully pivots | ||
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| down after the door closes see Steps 26. | |||
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Motor pivots down prematurely (before the door closes | Detent Pin is set too soft. |
| Using a Flat Tip Screwdriver, rotate Detent Pin clockwise in 1/8 | ||
completely). |
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| turn increments until Motor fully pivots down after door closes, | ||
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| and Opener immediately shuts off Steps 26. | |
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Light Kit will work with light control but Wall Station will | Opener is in the vacation mode. |
| Move wall switch to the “Lock” position, wait 5 seconds return | ||
not move the door when Up/Down Button is pressed and |
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| slide switch to “Normal” (Unlock) position to unlock vacation | ||
the overhead light blinks three times. |
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| mode. Opener will emit one beep. Opener will now move the | ||
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| door. If not, try again. | |
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| If Opener now emits two beeps when commanded | |
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| then Opener needs to be profiled. See Opener profiling page | |
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| 28 or 29. | |
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Wall Station not operational. | Wall Station mounted incorrectly. |
| Ensure Wall Station is mounted on a fl at surface. | ||
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| Low battery. |
| Change battery see page 38. | |
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✓ |
| Lock Arm Troubleshooting | |||
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Symptom | Probable Cause |
| Corrective Action | ||
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The door interferes with the Lock Arm when | Lock Arm is set too far out. |
| Ensure the Lock Arm is mounted using the correct hole | ||
manually verifying clearance. | The Torque Tube is not level (Opener needs to be raised). |
| location stated in Step 27. | ||
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| The door top brackets and/or track configuration are not |
| Remount the Opener per Steps 4 and 5 , ensuring the | |
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| Opener and Torque Tube are level prior to fastening. | ||
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| set correctly (Set top brackets higher). |
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| Motor not fully rotated up to Detent Pin engaged position. |
| For new door and Opener installations, refer back to the | |
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| instructions included with the door for top bracket and/or | ||
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| track configurations. |
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| For |
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| the section of this manual titled: Retro fit installation for |
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| idrive, for top bracket and/or track configurations. |
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| Remount the Disconnect Handle per Step 7, ensuring |
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| proper Cable tension between the Opener and the Handle. |
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42Please Do Not Return This Product To The Store. Call Us Directly! Our Trained Technicians Will Answer Your Questions and/or Ship Any Parts You May Need.
You can reach us Toll Free at
