Troubleshooting and maintenance

NOTE: Files created by PaperPort are in a proprietary format (with a .max extension) and cannot be opened by other applications. If you decide to keep your scanned image files and want to be able to view them, you can use the PaperPort Viewer instead of the PaperPort application. To download the viewer, visit www.xeroxscanners.com.

You may see a note about missing software. Click [OK].

9.For Windows XP, click [Finish].

10.Close the Remove Programs From Your Computer window. Close the Control Panel.

11.Restart your computer.

Contacting technical support

Technical support is provided in English and German. Please see the chart below for contact telephone numbers.

Technischen Support ist auf Englisch und Deutsch. Die entsprechenden Telefonnummern finden Sie unten.

Country

Telephone

 

Monday - Friday

 

 

UK

 

0800 0199689

 

 

 

Europe

 

00 800 6989 9689

 

 

 

Lines open Mon - Fri 09:00 - 17:30 GMT (excluding UK public holidays)

Solutions to most queries can be found on our website,

www.xeroxscanners.com. You can also complete our Technical

Support form to receive support via e-mail.

NOTE: Information about contacting Technical Support is subject to change. Please visit our Web site at www.xeroxscanners.com for the latest details.

4800/2400 Series Installation and User Guide

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Xerox 2400, 4800 manual Contacting technical support, Country Telephone