Xerox 8570, 8870 manual Paper Jam Message Stays On, Media Misfeeds

	Troubleshooting
Probable Causes	Solutions
The paper is moist from humidity.	Remove the damp paper from the tray and insert
	new, dry media into the tray.
Too much static electricity is present.	Try a new ream of paper. Do not fan transparencies.

Paper Jam Message Stays On

Probable Causes	Solutions
Some paper remains jammed in the printer.	Recheck the paper path and make sure that you have
	removed all of the jammed paper, including any
	small pieces that may have become stuck. Open and
	close the printer doors and verify that all doors are
	properly closed.

Media Misfeeds

Probable Causes	Solutions
The media is not correctly positioned in the tray.	Remove the misfed media and reposition the media
	properly in the tray. Ensure that the media guides in
	the tray are set correctly.
The number of sheets in the tray exceeds the	Remove the excess media so that there is no media
maximum sheets allowed.	above the fill line. For details, see Loading Media on
	page 56.
The media guides are not correctly adjusted to the	Adjust the media guides in the tray to match the size
media size.	of the media.
Warped or wrinkled media is loaded in the tray.	Remove the media, smooth it out, then reload it. If it
	still misfeeds, do not use that media.
The media is moist from humidity.	Remove the moist media and replace it with new, dry
	media.
Unsupported media (wrong size, thickness, type, etc.)	Verify that you are using media supported by the
is being used.	print job and the tray you are printing from.

ColorQube 8570/8870 Color Printer	163
User Guide