Xerox 8570, 8870 Troubleshooting

ColorQube 8570/8870 Color Printer

User Guide

143

Troubleshooting

This chapter includes:

•General Troubleshooting on page144

•Paper Jams on page 149

•Print-Quality Problems on page164

•Getting Help on page 175

See also:

Safety on page9

Troubleshooting video tutorials for your printer at:

ColorQube 8570 printer: www.xerox.com/office/CQ8570docs

ColorQube 8870 printer: www.xerox.com/office/CQ8870docs

Contents

Main Xerox ColorQube 8570 / 8870 User Guide Guide d'utilisation Page Contents 1Safety 2Features 3 Installation and Setup 4Printing Page 5 Maintenance 6 Troubleshooting 7 Printer Specifications A Regulatory Information Index B Recycling and Disposal Page Safety Electrical Safety General Guidelines Power Co rd Page Operational Safety Printer Location Operational Guidelines Printer Supplies Maintenance Safety Printer Symbols Symbol Description 00:30 Page Fea tu re s Parts of the Printer Right-Front View View shows the ColorQube 8570/8870 printer with all three optional feeder trays. Right-Side View Rear View Control Panel 79 6 8 2 1 Printer Configurations and Options Standard Features Options and Upgrades Information Pages Menu Map Configuration Page Other Information Pages See also: Print-Quality Problems on page164 Information Page Description Sample Pages More Information ColorQube 8570 Printer ColorQube 8870 Printer Information Source Xerox Support Centre Installation and Setup Installation and Setup Overview Choosing a Connection Method Printing the Connection Setup Page Connecting to a Network Connecting Directly Using USB Assigning the Printers IP Address Automatically Assigning the IPv4 Address Manually Assigning the IPv4 Address Configuring IPv6 Enabling IPv6 Setting the Interface ID Automatically Assigning the IPv6 Address Using DHCPv6 Manually Assigning an IPv6 Address Setting Address Precedence Resetting the TCP/IP Configuration Using CentreWare Internet Services Accessing CentreWareIS Finding the Printers IP Address Installing the Software Operating System Requirements Available Printer Drivers Installing the Printer Driver for Windows Installing the Printer Driver for Macintosh OS X Installing the Printer for Macintosh OS X Version 10.3 Installing the Printer for Macintosh OS X Version 10.4 and 10.5 Installing the Printer Driver for UNIX (Linux) Installing the Printer When Using CUPS as the Print Spooler Installing Other Drivers Installing Xerox Support Centre Power Saver Settings Power Saver Mode Configuring Power Saver Mode Enabling and Disabling Power Saver Mode Fast Resume Page Printing Printing Overview Supported Media Recommended Media Lists Ordering Media General Media Loading Guidelines Media That Can Damage Your Printer Paper Storage Guidelines Supported Paper Sizes and Weights Loading Media Loading Paper in Tray1 Page Using Manual Feed Loading Paper in Tray2, 3, 4, or 5 Page Page Page Setting Paper Handling Options Selecting the Tray 1 Mode Setting the Tray 1 Prompt Selecting the Tray 2N Mode Printing on Specialty Media Printing on Transparencies Transparency Printing Guidelines Printing on Transparencies from Tray 1 Printing on Transparencies from Tray 2, 3, 4, or 5 Page Printing on Envelopes Envelope Printing Guidelines Printing on Envelopes from Tray1 Printing on Envelopes from Tray 2, 3, 4, or 5 Page Printing on Labels Label Printing Guidelines Printing on Labels from Tray 1 Printing on Labels from Tray2, 3, 4, or 5 Page Printing on Glossy Paper Glossy Paper Printing Guidelines Printing on Glossy Paper from Tray 1 Printing on Glossy Paper from Tray 2, 3, 4 or 5 Printing on Prepunched Paper Printing on Prep unched Paper from Tray 1 Printing on Prep unched Paper from Tray 2, 3, 4, or 5 Using Custom Paper Sizes Defining a Custom Paper Size at the Printer Defining a Custom Paper Size in the Printer Driver Printing on Custom-size Paper Creating Custom Paper Types Selecting Print Options Setting Default Print Options in Windows Selecting Print Options for an Individual Job in Windows Print Options for Windows Driver Tab Printing Options Saving a Set of Commonly-Used Print Options in Windows Selecting Print Options for an Individual Job in Macintosh Print Options for Macintosh Saving a Set of Commonly-Used Print Options in Macintosh Job Completion Notification Using Earth Smart Features Enabling or Disabling Earth Smart Features Printing on Both Sides of the Paper Automatic 2-Sided Printing Guidelines Binding Edge Options Printing a 2-Sided Document Automatically Printing a 2-Sided Document Manually Printing Side One Printing Side Two Printing Multiple Pages on a Single Sheet (N-Up) Printing N-Up in a Supported Driver Printing N-Up in Windows XP SP1 or Later Printing N-Up in Macintosh OS X Version 10.3 or Higher Printing Booklets Selecting Booklet Printing in a Supported Driver Printing Booklets in Windows XP SP1 or Later Printing Booklets in Macintosh OS X Version 10.3 or Higher Enlarging and Reducing Pages Scaling by Output Page Size Scaling by Percentage of Original Using Color Corrections Using Color by Words Selecting Color Correction Adjusting Color Correction Making Custom Color Adjustments Adjusting Automatic Color Correction Printing in Black and White Printing in Black and White in a Supported Driver Printing in Black and White in Windows XP SP1 or Later Printing in Black and White in Macintosh OS X Version 10.3 or Higher Printing Separators Printing Separators in a Supported Driver Printing Sepa rators in Windows XP SP1 or Later Printing Sepa rators in Mac OS X Version 10.3 or Higher Printing Cover Pages Printing Cover Pages in a Supported Driver Printing Cover Pages in Windows XP SP1 or Later Printing Cover Pages in Macintosh OS X Version 10.3 or Higher Printing Watermarks Printing Watermarks in a Supported Driver Printing Watermarks in Windows XP SP1 or Later Printing Watermarks in Macintosh OS X Version 10.3 or Higher Printing Mirror Images Printing Mirror Images in a Supported Driver Printing Mirror Images in Windows XP SP1 or Later Printing Mirror Images in Macintosh OS X Version 10.3 or Higher Printing Special Job Types Sending Secure, Proof, Personal Print, or Saved Print Jobs Setting Up a Special Print Job in Windows XP SP1 or Later Setting Up a Special Print Job in Macintosh OS X Version 10.3 or Higher Sending Print With Jobs Sending Print With Jobs in Windows XP SP1 or Later Sending Print With Jobs in Macintosh OS X Version 10.3 or higher Printing or Deleting Secure Print Jobs Printing or Deleting Proof Print Jobs Printing or Deleting Personal Print Jobs Printing or Deleting Saved Jobs Page Maintenance Maintenance and Cleaning General Precautions Cleaning the Printer Cleaning the Printer Exterior Cleaning the Paper Release Blade Page Cleaning the Feed Rollers Page Page Usage Counters Billing Meters Supplies Usage Usage Profile Routine Maintenance Adding Ink Page Emptying the Waste Tray Page Page Replacin g the Maint enance Kit Page Ordering Supplies Locating the Printer Serial Number Consumables Routine Maintenance Items Customer Replaceable Parts When to Order Supplies Page Moving and Repacking the Printer Precautions for Moving the Printer Moving the Printer Within the Office Preparing the Printer for Shipping Removing the Maintenance Kit and Waste Tray Page Turning Off the Printer Packing the Printer Page Troubleshooting General Troubleshooting Restarting the Printer Printer is Powered On But There is No Power Connectivity problems can prevent you from being able to print to the printer. Cannot Print to the Printer with a Network Connection Probable Cause Solution Cannot Print to the Printer with a USB Connection Printing Takes Too Lon g Printer is Making Unusual Noises Automatic 2-Sided Printing Prints 1-Sided Date and Time are Incorrect Page Paper Jams Clearing Paper Jams Jam at Exit Door B Page Jam at Front Door A Page Jam at Tray 2 Page Page Page Page Jam at Trays 3, 4, or 5 Page Page Page Minimizing Paper Jams Troubleshooting Paper Jams Multiple Sheets are Pulled Together Paper Jam Message Stays On Media Misfeeds Print-Quality Problems Controlling the Quality of Your Prints Printing the Troubleshooting Print Quality Page Selecting a Print-Quality Mode PostSc ript Dr iver PCL Driver Adjusting Color Automatic Color Correction Using Color Sampler Pages Troubleshooting Print-Quality Problems Nothing Prints or Pages are Blank Ink or Debris on the Page Predominant Light Stripes (Ink Missing from Print) Random Light Stripes Image Prints Too Light or Too Dark Transparency Images are Too Light or Too Dark Colors are Off or Wrong PANTO NE C olo rs D o Not Mat ch Removing Print Smears Eliminating Light Stripes Printing the Light Stripes Test Page Substituting an Ink Jet Enabling Jet Substitution Mode Disabling Jet Substitution Mode Getting Help Control Panel Messages Control Panel Help PrintingScout Alerts Online Support Assistant Web Links ColorQube 8570 Printer ColorQube 8870 Printer Resource Link Page Printer Specifications Physical Specifications Base Unit Optional Trays 3, 4, and 5 Clearance Requirements Environmental Specifications Electrical Specifications Performance Specifications Resolution Print Speed Controller Specifications Page Basic Regulations United States (FCC Regulations) Canada (Regulations) European Union Page Material Safety Data Sheets Page B Recycling and Disposal Guidelines and Information All Countries North America European Union Domestic/Household Environment Professional/Business Environment Information for Users on Collection and Disposal of Old Equipment and Used Batteries Note for the Battery Symbol Hg Removal Other Countries Index Numerics A B C F G H I J M N O P Page R S T U W X