Troubleshooting6 | Xerox 8570, 8870 specs

Troubleshooting6

This chapter includes:

•General Troubleshooting on page 144

•Paper Jams on page 149

•Print-Quality Problems on page 164

•Getting Help on page 175

See also:

Safety on page 9

Troubleshooting video tutorials for your printer at:

ColorQube 8570 printer: www.xerox.com/office/CQ8570docs

ColorQube 8870 printer: www.xerox.com/office/CQ8870docs

ColorQube 8570/8870 Color Printer	143
User Guide

Image 143

Xerox 8570, 8870 manual Troubleshooting6

Contents

User Guide Guide dutilisation Page Contents Printing Contents Selecting Print Options Maintenance Recycling and Disposal Contents ColorQube 8570/8870 Color Printer User Guide Safety1 General Guidelines Electrical SafetyPower Cord See also Operational Guidelines Operational SafetyPrinter Location Printer Supplies Maintenance Safety Symbol Description Printer Symbols Safety ColorQube 8570/8870 Color Printer User Guide Features2 Right-Front View Parts of the Printer Rear View Right-Side View Down Arrow button Control Panel Standard Features Printer Configurations and Options Options and Upgrades Menu Map ConfigurationSelect Information Pages OK Select Configuration Page OK Information Pages Information Description Other Information Pages Select Sample Pages OK Sample Pages ColorQube 8570 Printer More Information ColorQube 8870 Printer Xerox Support Centre Installation and Setup Choosing a Connection Method Installation and Setup OverviewPrinting the Connection Setup Select Connection Setup OK Select Connection Setup Page OK Connecting Directly Using USB Connecting to a Network Automatically Assigning the IPv4 Address Assigning the Printer’s IP Address Select IPv4 Address OK Manually Assigning the IPv4 Address Enabling IPv6 Configuring IPv6Enabling IPv6 Using the Control Panel Enabling IPv6 Using CentreWare is Select User Interface ID from MAC address Setting the Interface IDAutomatically Assigning the IPv6 Address Setting DHCPv6 Options Using CentreWare is Using DHCPv6Setting DHCPv6 Options Using the Control Panel Manually Assigning an IPv6 Address Setting the IPv6 Address Using the Control PanelSetting the IPv6 Address Using CentreWare is Setting Address Precedence Resetting the TCP/IP Configuration Accessing CentreWare is Using CentreWare Internet Services TCP/IPv4 Address TCP/IPv6 Addresses Finding the Printer’s IP AddressSelect Printer Identification OK Unix and Linux Installing the SoftwareOperating System Requirements Available Printer Drivers Click Install Print Driver Installing the Printer Driver for Windows Bonjour Rendezvous Connection Installing the Printer Driver for Macintosh OSInstalling the Printer for Macintosh OS X Version USB Connection Installing the Printer for Macintosh OS X Version 10.4LPD/LPR Connection Click Continue Installing the Printer Driver for Unix Linux Click the PPD Files using Cups Printing Services link Installing Other DriversInstalling the Printer When Using Cups as the Print Spooler Installing Xerox Support Centre Select Printer Controls OK Select Warmup Mode OK Power Saver SettingsPower Saver Mode Configuring Power Saver Mode Select Printer Controls OK Enabling and Disabling Power Saver ModeFast Resume Page Printing4 Printing Overview ColorQube 8570 printer ColorQube 8870 printer Supported MediaRecommended Media Lists Ordering Media Media That Can Damage Your Printer General Media Loading Guidelines Select Information Pages OK Supported Paper Sizes and WeightsPaper Storage Guidelines Loading Paper in Tray Loading Media Open the tray extension Select Tray 1 Paper OK Select Change Setup OK Using Manual Feed Loading Paper in Tray 2, 3, 4, or 8X70-002 8X70-092 8X70-113 Press OK Select the desired paper type and then press OK Select Tray 1 Mode OK Setting Paper Handling OptionsSelecting the Tray 1 Mode Tray 1 Mode Setting Description Select Tray 1 Prompt OK Setting the Tray 1 Prompt Select Tray 2 Mode OK Selecting the Tray 2-N ModeTray 2 Mode Setting Description Printing on Transparencies Printing on Specialty Media Printing on Transparencies from Tray Transparency Printing Guidelines Printing on Transparencies from Tray 2, 3, 4, or 8X70-104 Envelope Printing Guidelines Printing on Envelopes Printing on Envelopes from Tray Printing on Envelopes from Tray 2, 3, 4, or 8X70-127 Printing on Labels from Tray Printing on LabelsLabel Printing Guidelines Printing on Labels from Tray 2, 3, 4, or If necessary, adjust the paper guides to fit the labels Printing on Glossy Paper from Tray Printing on Glossy PaperGlossy Paper Printing Guidelines Printing on Glossy Paper from Tray 2, 3, 4 or Printing on Prepunched Paper from Tray Printing on Prepunched Paper Printing on Prepunched Paper from Tray 2, 3, 4, or Sided Printing Using Custom Paper SizesDefining a Custom Paper Size at the Printer Defining a Custom Paper Size in the Printer Driver Select the Scale to fit paper size check box Printing on Custom-size Paper Click the Custom Paper Types link Creating Custom Paper Types Selecting Print Options Setting Default Print Options in Windows Selecting Print Options for an Individual Job in Windows Driver Tab Printing Options Print Options for Windows PostScript Language Level 2 Selecting Print Options for an Individual Job in Macintosh Saving a Set of Commonly-Used Print Options in Windows Saving a Set of Commonly-Used Print Options in Macintosh Xerox Features Menu Printing OptionsPrint Options for Macintosh Job Completion Notification Using Earth Smart Features Enabling or Disabling Earth Smart Features Automatic 2-Sided Printing Guidelines Printing on Both Sides of the Paper Portrait Landscape Binding Edge OptionsPrinting a 2-Sided Document Automatically Sided Print Sided Print, Flip on Short Edge Printing a 2-Sided Document Manually Printing Side Two Printing Side One Printing N-Up in Macintosh OS X Version 10.3 or Higher Printing Multiple Pages on a Single Sheet N-UpPrinting N-Up in a Supported Driver Printing N-Up in Windows XP SP1 or Later Printing Booklets Select the Layout/Watermark tab Selecting Booklet Printing in a Supported DriverPrinting Booklets in Windows XP SP1 or Later Printing Booklets in Macintosh OS X Version 10.3 or Higher Scaling by Output Page Size Enlarging and Reducing Pages Scaling by Percentage of Original Using Color by Words Using Color Corrections Selecting Color Correction Adjusting Color Correction Custom Automatic Color Description Making Custom Color AdjustmentsAdjusting Automatic Color Correction Printing in Black and White in Windows XP SP1 or Later Printing in Black and WhitePrinting in Black and White in a Supported Driver Printing Separators in Mac OS X Version 10.3 or Higher Printing SeparatorsPrinting Separators in a Supported Driver Printing Separators in Windows XP SP1 or Later Print Option Last Page of Text Blank Pages Printing Cover PagesCover Print Option Pages Printed on Cover Printing Cover Pages in Windows XP SP1 or Later Printing Cover Pages in a Supported Driver Printing Watermarks in Windows XP SP1 or Later Printing WatermarksPrinting Watermarks in a Supported Driver Printing Watermarks in Macintosh OS X Version 10.3 or Higher Printing Mirror Images in Windows XP SP1 or Later Printing Mirror ImagesPrinting Mirror Images in a Supported Driver Printing Sending Secure, Proof, Personal Print, or Saved Print Jobs Setting Up a Special Print Job in Windows XP SP1 or LaterPrinting Special Job Types Click Print to send the print job Sending Print With Jobs in Windows XP SP1 or Later Sending Print With Jobs Select Proof Print Jobs OK Printing or Deleting Secure Print JobsPrinting or Deleting Proof Print Jobs Select Secure Print Jobs OK Select Personal Saved Print Jobs OK Printing or Deleting Personal Print JobsPrinting or Deleting Saved Jobs Select Personal Print Jobs OK Click Shared Saved Jobs Maintenance5 General Precautions Maintenance and Cleaning Cleaning the Paper Release Blade Cleaning the PrinterCleaning the Printer Exterior Lower the paper guide to its original position Cleaning the Feed Rollers Open Tray 1 and clean the gray pick roller. Close the tray 125 Billing Meters Usage Counters Adding Ink Routine MaintenanceSupplies Usage Usage Profile To load ink Remove paper from the output tray 8570 Emptying the Waste Tray To empty the waste tray Open side door D Close side door D Replacing the Maintenance Kit 133 Consumables Ordering SuppliesLocating the Printer Serial Number Customer Replaceable Parts Routine Maintenance ItemsWhen to Order Supplies Select Supplies Info OK Select Maintenance Kit Life OK Recycling Supplies Moving and Repacking the Printer Precautions for Moving the Printer Moving the Printer Within the Office Preparing the Printer for Shipping Removing the Maintenance Kit and Waste Tray Remove the waste tray labeled B from the waste tray slot Packing the Printer Turning Off the Printer Maintenance ColorQube 8570/8870 Color Printer User Guide Troubleshooting6 Restarting the Printer General Troubleshooting Cannot Print to the Printer with a Network Connection Printer is Powered On But There is No PowerProbable Cause Solution Probable Cause Solutions Printing Takes Too Long Cannot Print to the Printer with a USB Connection Automatic 2-Sided Printing Prints 1-Sided Printer is Making Unusual NoisesDate and Time are Incorrect Printing a 2-Sided Document Manually on Jam at Exit Door B Paper JamsClearing Paper Jams If you did not find paper in , lift up the paper guides Jam at Front Door a 8X70-061 Jam at Tray Remove the top sheet from the tray 155 8X70-012 Close front door a Jam at Trays 3, 4, or 159 Confirm that all paper fragments have been removed 161 Multiple Sheets are Pulled Together Troubleshooting Paper JamsProbable Causes Solutions Minimizing Paper Jams Media Misfeeds Paper Jam Message Stays On Controlling the Quality of Your Prints Print-Quality ProblemsPrinting the Troubleshooting Print Quality PostScript Driver Selecting a Print-Quality ModeClick the Troubleshooting Pages link Print-Quality Mode Type of Print Job Automatic Color Correction Adjusting ColorPCL Driver Using Color Sampler Pages Ink or Debris on Troubleshooting Print-Quality ProblemsNothing Prints or Pages are Blank Random Light Stripes Predominant Light Stripes Ink Missing from Print Colors are Off or Wrong Image Prints Too Light or Too DarkTransparency Images are Too Light or Too Dark Select Spot Colors Pantone Colors Do Not Match Eliminating Light Stripes Removing Print Smears Printing the Light Stripes Test Enabling Jet Substitution ModeSelect Jet Substitution Mode OK Substituting an Ink Jet Disabling Jet Substitution Mode Control Panel Help Getting HelpControl Panel Messages ColorQube 8570 Printer PrintingScout AlertsOnline Support Assistant Web Links ColorQube 8870 Printer Troubleshooting ColorQube 8570/8870 Color Printer User Guide Printer Specifications Clearance Requirements Physical SpecificationsBase Unit Optional Trays 3, 4, Relative Humidity Environmental SpecificationsTemperature Electrical Specifications Tray Tray 2, 3, 4 or Performance SpecificationsResolution Print Speed Interfaces Controller SpecificationsProcessor Memory Regulatory Information Canada Regulations Basic RegulationsUnited States FCC Regulations European Union Turkey RoHS Regulation Other Regulations Material Safety Data Sheets Page Recycling and Disposal Domestic/Household Environment Guidelines and InformationAll Countries North America European Union For Business Users in the European Union Professional/Business Environment Removal Other Countries Index Linux driver Printing side 1, 96 printing side 2, 96 manual feed printing Selecting for a print job in Windows Routine maintenance items, 135 routine maintenance tasks Troubleshooting Print Quality Page, 24 printing