Getting Help, Control Panel Messages | Xerox 8570, 8870 manual

Troubleshooting

Getting Help

This section includes:

•Control Panel Messages on page 175

•PrintingScout Alerts on page 176

•Online Support Assistant on page 176

•Web Links on page 176

Xerox provides several automatic diagnostic utilities to help you produce and maintain print quality.

See also:

Xerox Support Centre on page 28

Control Panel Messages

The printer control panel provides information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem. In many cases, the control panel also displays an animated graphic showing the location of the problem, such as the location of a paper jam. For many error and status messages, the control panel Help provides additional information. For details, see Control Panel Help on page 175.

Control Panel Help

When an error or status message displays on the control panel, to view additional information about the message, press the Help button. The Help button is labeled with a question mark symbol (?).

8X70-105

Most of the control panel menu items also have associated help text that describes the menu item. To view the help text for a menu item, use the up and down arrow buttons to select the menu item and then press the Help button on the control panel.

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User Guide

Image 175

Xerox 8570, 8870 manual Getting Help, Control Panel Messages, Control Panel Help

Contents

User Guide Guide dutilisation Page Contents Printing Contents Selecting Print Options Maintenance Recycling and Disposal Contents ColorQube 8570/8870 Color Printer User Guide Safety1 Power Cord Electrical SafetyGeneral Guidelines See also Printer Location Operational SafetyOperational Guidelines Printer Supplies Maintenance Safety Symbol Description Printer Symbols Safety ColorQube 8570/8870 Color Printer User Guide Features2 Right-Front View Parts of the Printer Rear View Right-Side View Down Arrow button Control Panel Standard Features Printer Configurations and Options Options and Upgrades Menu Map ConfigurationSelect Information Pages OK Select Configuration Page OK Information Pages Information Description Other Information Pages Select Sample Pages OK Sample Pages ColorQube 8570 Printer More Information ColorQube 8870 Printer Xerox Support Centre Installation and Setup Choosing a Connection Method Installation and Setup OverviewPrinting the Connection Setup Select Connection Setup OK Select Connection Setup Page OK Connecting Directly Using USB Connecting to a Network Automatically Assigning the IPv4 Address Assigning the Printer’s IP Address Select IPv4 Address OK Manually Assigning the IPv4 Address Enabling IPv6 Configuring IPv6Enabling IPv6 Using the Control Panel Enabling IPv6 Using CentreWare is Automatically Assigning the IPv6 Address Setting the Interface IDSelect User Interface ID from MAC address Setting DHCPv6 Options Using the Control Panel Using DHCPv6Setting DHCPv6 Options Using CentreWare is Setting the IPv6 Address Using CentreWare is Setting the IPv6 Address Using the Control PanelManually Assigning an IPv6 Address Setting Address Precedence Resetting the TCP/IP Configuration Accessing CentreWare is Using CentreWare Internet Services Select Printer Identification OK Finding the Printer’s IP AddressTCP/IPv4 Address TCP/IPv6 Addresses Unix and Linux Installing the SoftwareOperating System Requirements Available Printer Drivers Click Install Print Driver Installing the Printer Driver for Windows Installing the Printer for Macintosh OS X Version Installing the Printer Driver for Macintosh OSBonjour Rendezvous Connection LPD/LPR Connection Installing the Printer for Macintosh OS X Version 10.4USB Connection Click Continue Installing the Printer Driver for Unix Linux Installing the Printer When Using Cups as the Print Spooler Installing Other DriversClick the PPD Files using Cups Printing Services link Installing Xerox Support Centre Select Printer Controls OK Select Warmup Mode OK Power Saver SettingsPower Saver Mode Configuring Power Saver Mode Fast Resume Enabling and Disabling Power Saver ModeSelect Printer Controls OK Page Printing4 Printing Overview ColorQube 8570 printer ColorQube 8870 printer Supported MediaRecommended Media Lists Ordering Media Media That Can Damage Your Printer General Media Loading Guidelines Paper Storage Guidelines Supported Paper Sizes and WeightsSelect Information Pages OK Loading Paper in Tray Loading Media Open the tray extension Select Tray 1 Paper OK Select Change Setup OK Using Manual Feed Loading Paper in Tray 2, 3, 4, or 8X70-002 8X70-092 8X70-113 Press OK Select the desired paper type and then press OK Select Tray 1 Mode OK Setting Paper Handling OptionsSelecting the Tray 1 Mode Tray 1 Mode Setting Description Select Tray 1 Prompt OK Setting the Tray 1 Prompt Tray 2 Mode Setting Description Selecting the Tray 2-N ModeSelect Tray 2 Mode OK Printing on Transparencies Printing on Specialty Media Printing on Transparencies from Tray Transparency Printing Guidelines Printing on Transparencies from Tray 2, 3, 4, or 8X70-104 Envelope Printing Guidelines Printing on Envelopes Printing on Envelopes from Tray Printing on Envelopes from Tray 2, 3, 4, or 8X70-127 Label Printing Guidelines Printing on LabelsPrinting on Labels from Tray Printing on Labels from Tray 2, 3, 4, or If necessary, adjust the paper guides to fit the labels Glossy Paper Printing Guidelines Printing on Glossy PaperPrinting on Glossy Paper from Tray Printing on Glossy Paper from Tray 2, 3, 4 or Printing on Prepunched Paper from Tray Printing on Prepunched Paper Printing on Prepunched Paper from Tray 2, 3, 4, or Defining a Custom Paper Size at the Printer Using Custom Paper SizesSided Printing Defining a Custom Paper Size in the Printer Driver Select the Scale to fit paper size check box Printing on Custom-size Paper Click the Custom Paper Types link Creating Custom Paper Types Selecting Print Options Setting Default Print Options in Windows Selecting Print Options for an Individual Job in Windows Driver Tab Printing Options Print Options for Windows PostScript Language Level 2 Selecting Print Options for an Individual Job in Macintosh Saving a Set of Commonly-Used Print Options in Windows Print Options for Macintosh Xerox Features Menu Printing OptionsSaving a Set of Commonly-Used Print Options in Macintosh Job Completion Notification Using Earth Smart Features Enabling or Disabling Earth Smart Features Automatic 2-Sided Printing Guidelines Printing on Both Sides of the Paper Printing a 2-Sided Document Automatically Binding Edge OptionsPortrait Landscape Sided Print Sided Print, Flip on Short Edge Printing a 2-Sided Document Manually Printing Side Two Printing Side One Printing N-Up in Macintosh OS X Version 10.3 or Higher Printing Multiple Pages on a Single Sheet N-UpPrinting N-Up in a Supported Driver Printing N-Up in Windows XP SP1 or Later Printing Booklets Select the Layout/Watermark tab Selecting Booklet Printing in a Supported DriverPrinting Booklets in Windows XP SP1 or Later Printing Booklets in Macintosh OS X Version 10.3 or Higher Scaling by Output Page Size Enlarging and Reducing Pages Scaling by Percentage of Original Using Color by Words Using Color Corrections Selecting Color Correction Adjusting Color Correction Adjusting Automatic Color Correction Making Custom Color AdjustmentsCustom Automatic Color Description Printing in Black and White in a Supported Driver Printing in Black and WhitePrinting in Black and White in Windows XP SP1 or Later Printing Separators in Mac OS X Version 10.3 or Higher Printing SeparatorsPrinting Separators in a Supported Driver Printing Separators in Windows XP SP1 or Later Cover Print Option Pages Printed on Cover Printing Cover PagesPrint Option Last Page of Text Blank Pages Printing Cover Pages in Windows XP SP1 or Later Printing Cover Pages in a Supported Driver Printing Watermarks in a Supported Driver Printing WatermarksPrinting Watermarks in Windows XP SP1 or Later Printing Watermarks in Macintosh OS X Version 10.3 or Higher Printing Mirror Images in a Supported Driver Printing Mirror ImagesPrinting Mirror Images in Windows XP SP1 or Later Printing Printing Special Job Types Setting Up a Special Print Job in Windows XP SP1 or LaterSending Secure, Proof, Personal Print, or Saved Print Jobs Click Print to send the print job Sending Print With Jobs in Windows XP SP1 or Later Sending Print With Jobs Select Proof Print Jobs OK Printing or Deleting Secure Print JobsPrinting or Deleting Proof Print Jobs Select Secure Print Jobs OK Select Personal Saved Print Jobs OK Printing or Deleting Personal Print JobsPrinting or Deleting Saved Jobs Select Personal Print Jobs OK Click Shared Saved Jobs Maintenance5 General Precautions Maintenance and Cleaning Cleaning the Printer Exterior Cleaning the PrinterCleaning the Paper Release Blade Lower the paper guide to its original position Cleaning the Feed Rollers Open Tray 1 and clean the gray pick roller. Close the tray 125 Billing Meters Usage Counters Adding Ink Routine MaintenanceSupplies Usage Usage Profile To load ink Remove paper from the output tray 8570 Emptying the Waste Tray To empty the waste tray Open side door D Close side door D Replacing the Maintenance Kit 133 Locating the Printer Serial Number Ordering SuppliesConsumables Customer Replaceable Parts Routine Maintenance ItemsWhen to Order Supplies Select Supplies Info OK Select Maintenance Kit Life OK Recycling Supplies Moving and Repacking the Printer Precautions for Moving the Printer Moving the Printer Within the Office Preparing the Printer for Shipping Removing the Maintenance Kit and Waste Tray Remove the waste tray labeled B from the waste tray slot Packing the Printer Turning Off the Printer Maintenance ColorQube 8570/8870 Color Printer User Guide Troubleshooting6 Restarting the Printer General Troubleshooting Cannot Print to the Printer with a Network Connection Printer is Powered On But There is No PowerProbable Cause Solution Probable Cause Solutions Printing Takes Too Long Cannot Print to the Printer with a USB Connection Date and Time are Incorrect Printer is Making Unusual NoisesAutomatic 2-Sided Printing Prints 1-Sided Printing a 2-Sided Document Manually on Clearing Paper Jams Paper JamsJam at Exit Door B If you did not find paper in , lift up the paper guides Jam at Front Door a 8X70-061 Jam at Tray Remove the top sheet from the tray 155 8X70-012 Close front door a Jam at Trays 3, 4, or 159 Confirm that all paper fragments have been removed 161 Multiple Sheets are Pulled Together Troubleshooting Paper JamsProbable Causes Solutions Minimizing Paper Jams Media Misfeeds Paper Jam Message Stays On Printing the Troubleshooting Print Quality Print-Quality ProblemsControlling the Quality of Your Prints PostScript Driver Selecting a Print-Quality ModeClick the Troubleshooting Pages link Print-Quality Mode Type of Print Job PCL Driver Adjusting ColorAutomatic Color Correction Using Color Sampler Pages Nothing Prints or Pages are Blank Troubleshooting Print-Quality ProblemsInk or Debris on Random Light Stripes Predominant Light Stripes Ink Missing from Print Transparency Images are Too Light or Too Dark Image Prints Too Light or Too DarkColors are Off or Wrong Select Spot Colors Pantone Colors Do Not Match Eliminating Light Stripes Removing Print Smears Printing the Light Stripes Test Enabling Jet Substitution ModeSelect Jet Substitution Mode OK Substituting an Ink Jet Disabling Jet Substitution Mode Control Panel Messages Getting HelpControl Panel Help ColorQube 8570 Printer PrintingScout AlertsOnline Support Assistant Web Links ColorQube 8870 Printer Troubleshooting ColorQube 8570/8870 Color Printer User Guide Printer Specifications Clearance Requirements Physical SpecificationsBase Unit Optional Trays 3, 4, Temperature Environmental SpecificationsRelative Humidity Electrical Specifications Tray Tray 2, 3, 4 or Performance SpecificationsResolution Print Speed Interfaces Controller SpecificationsProcessor Memory Regulatory Information United States FCC Regulations Basic RegulationsCanada Regulations European Union Turkey RoHS Regulation Other Regulations Material Safety Data Sheets Page Recycling and Disposal All Countries North America European Union Guidelines and InformationDomestic/Household Environment For Business Users in the European Union Professional/Business Environment Removal Other Countries Index Linux driver Printing side 1, 96 printing side 2, 96 manual feed printing Selecting for a print job in Windows Routine maintenance items, 135 routine maintenance tasks Troubleshooting Print Quality Page, 24 printing