Cannot Print to the Printer with a USB Connection | Xerox 8870

Troubleshooting

Cannot Print to the Printer with a USB Connection

Probable Cause	Solutions

The USB cable is connected to a hub or adapter.	Disconnect the USB cable from the hub or adapter
	and connect it directly from the computer to the
	printer.

The printer’s USB Port setting is not enabled.	Enable the printer’s USB port:
	1. On the printer control panel, select Printer Setup
	and then press the OK button.
	2. Select Connection Setup > OK.
	3. Select USB Setup > OK.
	4. Select USB Port. If it is set to Off press the OK
	button to set it to On.

The wrong kind of cable is being used, or the cable is	Use an A/B USB 2.0 cable. The length of the USB
too long.	cable should not exceed 5 meters (16.4 feet). For
	details, see the Installation Guide that came
	packaged with your printer.

The USB cable is defective or damaged.	Connect the USB cable to another computer that is
	working properly and then try to print a document
	from that computer. If the document does not print,
	the USB cable may be defective or damaged. Replace
	the USB cable with one that works.

Printing Takes Too Long

Probable Cause	Solutions

The printer is set to a slower printing mode, for	It takes more time to print on certain types of special
example, for printing on heavyweight stock or	media. Make sure that the media type is set properly
transparencies.	in the driver and at the printer control panel.

The printer is in Power Saver mode.	Wait. It takes time for printing to start in when the
	printer is coming out of Power Saver mode.

The way the printer was installed on the network may	Determine if a print spooler or a computer sharing
be an issue.	the printer is buffering all print jobs and then
	spooling them to the printer; this can slow print
	speeds. To test the printer's print speed, print some
	internal pages such as the Menu Map. If they print at
	the printer's rated speed you may have a network or
	printer installation issue.

The print-quality speed is Photo.	No action needed. Printing using Photo print-quality
	takes longer.

The job is very complex.	Wait. No action needed.

146ColorQube 8570/8870 Color Printer User Guide

Image 146

Xerox 8870, 8570 manual Cannot Print to the Printer with a USB Connection, Printing Takes Too Long

Contents

User Guide Guide dutilisation Page Contents Printing Contents Selecting Print Options Maintenance Recycling and Disposal Contents ColorQube 8570/8870 Color Printer User Guide Safety1 General Guidelines Electrical SafetyPower Cord See also Operational Guidelines Operational SafetyPrinter Location Printer Supplies Maintenance Safety Printer Symbols Symbol Description Safety ColorQube 8570/8870 Color Printer User Guide Features2 Parts of the Printer Right-Front View Right-Side View Rear View Control Panel Down Arrow button Printer Configurations and Options Standard Features Options and Upgrades Information Pages ConfigurationSelect Information Pages OK Select Configuration Page OK Menu Map Other Information Pages Information Description Sample Pages Select Sample Pages OK More Information ColorQube 8570 Printer ColorQube 8870 Printer Xerox Support Centre Installation and Setup Select Connection Setup OK Select Connection Setup Page OK Installation and Setup OverviewPrinting the Connection Setup Choosing a Connection Method Connecting to a Network Connecting Directly Using USB Assigning the Printer’s IP Address Automatically Assigning the IPv4 Address Manually Assigning the IPv4 Address Select IPv4 Address OK Enabling IPv6 Using CentreWare is Configuring IPv6Enabling IPv6 Using the Control Panel Enabling IPv6 Select User Interface ID from MAC address Setting the Interface IDAutomatically Assigning the IPv6 Address Setting DHCPv6 Options Using CentreWare is Using DHCPv6Setting DHCPv6 Options Using the Control Panel Manually Assigning an IPv6 Address Setting the IPv6 Address Using the Control PanelSetting the IPv6 Address Using CentreWare is Resetting the TCP/IP Configuration Setting Address Precedence Using CentreWare Internet Services Accessing CentreWare is TCP/IPv4 Address TCP/IPv6 Addresses Finding the Printer’s IP AddressSelect Printer Identification OK Available Printer Drivers Installing the SoftwareOperating System Requirements Unix and Linux Installing the Printer Driver for Windows Click Install Print Driver Bonjour Rendezvous Connection Installing the Printer Driver for Macintosh OSInstalling the Printer for Macintosh OS X Version USB Connection Installing the Printer for Macintosh OS X Version 10.4LPD/LPR Connection Installing the Printer Driver for Unix Linux Click Continue Click the PPD Files using Cups Printing Services link Installing Other DriversInstalling the Printer When Using Cups as the Print Spooler Installing Xerox Support Centre Configuring Power Saver Mode Power Saver SettingsPower Saver Mode Select Printer Controls OK Select Warmup Mode OK Select Printer Controls OK Enabling and Disabling Power Saver ModeFast Resume Page Printing4 Printing Overview Ordering Media Supported MediaRecommended Media Lists ColorQube 8570 printer ColorQube 8870 printer General Media Loading Guidelines Media That Can Damage Your Printer Select Information Pages OK Supported Paper Sizes and WeightsPaper Storage Guidelines Loading Media Loading Paper in Tray Open the tray extension Using Manual Feed Select Tray 1 Paper OK Select Change Setup OK Loading Paper in Tray 2, 3, 4, or 8X70-002 8X70-092 8X70-113 Press OK Select the desired paper type and then press OK Tray 1 Mode Setting Description Setting Paper Handling OptionsSelecting the Tray 1 Mode Select Tray 1 Mode OK Setting the Tray 1 Prompt Select Tray 1 Prompt OK Select Tray 2 Mode OK Selecting the Tray 2-N ModeTray 2 Mode Setting Description Printing on Specialty Media Printing on Transparencies Transparency Printing Guidelines Printing on Transparencies from Tray Printing on Transparencies from Tray 2, 3, 4, or 8X70-104 Printing on Envelopes Envelope Printing Guidelines Printing on Envelopes from Tray Printing on Envelopes from Tray 2, 3, 4, or 8X70-127 Printing on Labels from Tray Printing on LabelsLabel Printing Guidelines Printing on Labels from Tray 2, 3, 4, or If necessary, adjust the paper guides to fit the labels Printing on Glossy Paper from Tray Printing on Glossy PaperGlossy Paper Printing Guidelines Printing on Glossy Paper from Tray 2, 3, 4 or Printing on Prepunched Paper Printing on Prepunched Paper from Tray Printing on Prepunched Paper from Tray 2, 3, 4, or Sided Printing Using Custom Paper SizesDefining a Custom Paper Size at the Printer Defining a Custom Paper Size in the Printer Driver Printing on Custom-size Paper Select the Scale to fit paper size check box Creating Custom Paper Types Click the Custom Paper Types link Setting Default Print Options in Windows Selecting Print Options Selecting Print Options for an Individual Job in Windows Print Options for Windows Driver Tab Printing Options PostScript Language Level 2 Saving a Set of Commonly-Used Print Options in Windows Selecting Print Options for an Individual Job in Macintosh Saving a Set of Commonly-Used Print Options in Macintosh Xerox Features Menu Printing OptionsPrint Options for Macintosh Using Earth Smart Features Job Completion Notification Enabling or Disabling Earth Smart Features Printing on Both Sides of the Paper Automatic 2-Sided Printing Guidelines Portrait Landscape Binding Edge OptionsPrinting a 2-Sided Document Automatically Printing a 2-Sided Document Manually Sided Print Sided Print, Flip on Short Edge Printing Side One Printing Side Two Printing N-Up in Windows XP SP1 or Later Printing Multiple Pages on a Single Sheet N-UpPrinting N-Up in a Supported Driver Printing N-Up in Macintosh OS X Version 10.3 or Higher Printing Booklets Printing Booklets in Macintosh OS X Version 10.3 or Higher Selecting Booklet Printing in a Supported DriverPrinting Booklets in Windows XP SP1 or Later Select the Layout/Watermark tab Enlarging and Reducing Pages Scaling by Output Page Size Scaling by Percentage of Original Using Color Corrections Using Color by Words Adjusting Color Correction Selecting Color Correction Custom Automatic Color Description Making Custom Color AdjustmentsAdjusting Automatic Color Correction Printing in Black and White in Windows XP SP1 or Later Printing in Black and WhitePrinting in Black and White in a Supported Driver Printing Separators in Windows XP SP1 or Later Printing SeparatorsPrinting Separators in a Supported Driver Printing Separators in Mac OS X Version 10.3 or Higher Print Option Last Page of Text Blank Pages Printing Cover PagesCover Print Option Pages Printed on Cover Printing Cover Pages in a Supported Driver Printing Cover Pages in Windows XP SP1 or Later Printing Watermarks in Windows XP SP1 or Later Printing WatermarksPrinting Watermarks in a Supported Driver Printing Watermarks in Macintosh OS X Version 10.3 or Higher Printing Mirror Images in Windows XP SP1 or Later Printing Mirror ImagesPrinting Mirror Images in a Supported Driver Printing Sending Secure, Proof, Personal Print, or Saved Print Jobs Setting Up a Special Print Job in Windows XP SP1 or LaterPrinting Special Job Types Click Print to send the print job Sending Print With Jobs Sending Print With Jobs in Windows XP SP1 or Later Select Secure Print Jobs OK Printing or Deleting Secure Print JobsPrinting or Deleting Proof Print Jobs Select Proof Print Jobs OK Select Personal Print Jobs OK Printing or Deleting Personal Print JobsPrinting or Deleting Saved Jobs Select Personal Saved Print Jobs OK Click Shared Saved Jobs Maintenance5 Maintenance and Cleaning General Precautions Cleaning the Paper Release Blade Cleaning the PrinterCleaning the Printer Exterior Lower the paper guide to its original position Cleaning the Feed Rollers Open Tray 1 and clean the gray pick roller. Close the tray 125 Usage Counters Billing Meters Usage Profile Routine MaintenanceSupplies Usage Adding Ink To load ink Remove paper from the output tray Emptying the Waste Tray 8570 To empty the waste tray Open side door D Close side door D Replacing the Maintenance Kit 133 Consumables Ordering SuppliesLocating the Printer Serial Number Select Supplies Info OK Select Maintenance Kit Life OK Routine Maintenance ItemsWhen to Order Supplies Customer Replaceable Parts Recycling Supplies Precautions for Moving the Printer Moving and Repacking the Printer Moving the Printer Within the Office Removing the Maintenance Kit and Waste Tray Preparing the Printer for Shipping Remove the waste tray labeled B from the waste tray slot Turning Off the Printer Packing the Printer Maintenance ColorQube 8570/8870 Color Printer User Guide Troubleshooting6 General Troubleshooting Restarting the Printer Probable Cause Solutions Printer is Powered On But There is No PowerProbable Cause Solution Cannot Print to the Printer with a Network Connection Cannot Print to the Printer with a USB Connection Printing Takes Too Long Automatic 2-Sided Printing Prints 1-Sided Printer is Making Unusual NoisesDate and Time are Incorrect Printing a 2-Sided Document Manually on Jam at Exit Door B Paper JamsClearing Paper Jams If you did not find paper in , lift up the paper guides Jam at Front Door a 8X70-061 Jam at Tray Remove the top sheet from the tray 155 8X70-012 Close front door a Jam at Trays 3, 4, or 159 Confirm that all paper fragments have been removed 161 Minimizing Paper Jams Troubleshooting Paper JamsProbable Causes Solutions Multiple Sheets are Pulled Together Paper Jam Message Stays On Media Misfeeds Controlling the Quality of Your Prints Print-Quality ProblemsPrinting the Troubleshooting Print Quality Print-Quality Mode Type of Print Job Selecting a Print-Quality ModeClick the Troubleshooting Pages link PostScript Driver Automatic Color Correction Adjusting ColorPCL Driver Using Color Sampler Pages Ink or Debris on Troubleshooting Print-Quality ProblemsNothing Prints or Pages are Blank Predominant Light Stripes Ink Missing from Print Random Light Stripes Colors are Off or Wrong Image Prints Too Light or Too DarkTransparency Images are Too Light or Too Dark Pantone Colors Do Not Match Select Spot Colors Removing Print Smears Eliminating Light Stripes Substituting an Ink Jet Enabling Jet Substitution ModeSelect Jet Substitution Mode OK Printing the Light Stripes Test Disabling Jet Substitution Mode Control Panel Help Getting HelpControl Panel Messages Web Links PrintingScout AlertsOnline Support Assistant ColorQube 8570 Printer ColorQube 8870 Printer Troubleshooting ColorQube 8570/8870 Color Printer User Guide Printer Specifications Optional Trays 3, 4, Physical SpecificationsBase Unit Clearance Requirements Relative Humidity Environmental SpecificationsTemperature Electrical Specifications Print Speed Performance SpecificationsResolution Tray Tray 2, 3, 4 or Memory Controller SpecificationsProcessor Interfaces Regulatory Information Canada Regulations Basic RegulationsUnited States FCC Regulations European Union Other Regulations Turkey RoHS Regulation Material Safety Data Sheets Page Recycling and Disposal Domestic/Household Environment Guidelines and InformationAll Countries North America European Union Professional/Business Environment For Business Users in the European Union Other Countries Removal Index Linux driver Printing side 1, 96 printing side 2, 96 manual feed printing Selecting for a print job in Windows Routine maintenance items, 135 routine maintenance tasks Troubleshooting Print Quality Page, 24 printing