Xerox 8870 Image Prints Too Light or Too Dark, Transparency Images are Too Light or Too Dark

Troubleshooting

Image Prints Too Light or Too Dark

Probable Causes	Solutions
The selected print-quality mode is not ideal for the	Select the print-quality mode that best matches the
print job.	print job. For details, see Selecting a Print-Quality
	Mode on page 165.
The media type is set incorrectly in the printer driver	When printing envelopes, labels, heavyweight stock,
or on the printer control panel.	or transparencies, specify the appropriate media type
	and tray on the printer control panel before sending
	the print job from the printer driver.
The selected media is unsupported or is inappropriate	Use Xerox-approved media. For details, see Supported
for the print job.	Paper Sizes and Weights on page 55.
Transparency Images are Too Light or Too Dark

Probable Causes	Solutions
The wrong paper type is selected in the driver.	Make sure Transparency is selected in the software
	application or in the printer driver.
The wrong paper type is selected for the source tray.	Verify that the Paper Type for the paper tray loaded
	with transparencies set to Transparency.
You are using an unsupported type of transparency.	Use only transparencies recommended for your
	printer.
Colors are Off or Wrong

Probable Causes	Solutions
One or more of the ink loader slots contains the	Check the ink in the ink loader to ensure that each
wrong color.	color is in the correct ink slot. For details, see Adding
	Ink on page 127.
The color produced by the system is wrong or differs	• Change the color correction settings. For details,
from the color that it must match.	see Adjusting Color on page 166, and Using
	Color Corrections on page 102.
	• For more solutions, see the Online Support
	Assistant for information about image quality
	and color correction.
	ColorQube 8570 printer:
	www.xerox.com/office/CQ8570support
	ColorQube 8870 printer:
	www.xerox.com/office/CQ8870support

170ColorQube 8570/8870 Color Printer User Guide