Removing Print Smears, Eliminating Light Stripes | Xerox 8870, 8570

Troubleshooting

Removing Print Smears

This cleaning procedure eliminates ink smears on prints.

1.On the printer control panel, select Troubleshooting and then press the OK button.

2.Select Print Quality Problems > OK.

3.Select Remove Print Smears > OK.

The printer prints several blank cleaning sheets as it goes through the cleaning process.

Eliminating Light Stripes

This procedure cleans the print head.

Notes:

•Do not perform the advanced Eliminate Light Stripes procedure without performing two basic Eliminate Light Stripes procedures first.

•Make sure the PostScript printer driver is set to Enhanced print-quality mode.

•Before running the Eliminate Light Stripes procedure, print the Light Stripes Test page to check for incomplete or missing ink jets. For details, see Printing the Light Stripes Test Page on page 173.

To clean the printhead:

1.On the printer control panel, select Troubleshooting and then press the OK button.

2.Select Print Quality Problems > OK.

3.Select Eliminate Light Stripes > OK.

4.Select Start Basic Clean Cycle > OK.

The printer will perform a printhead cleaning, which takes about five minutes. The printer then prints a cleaning page and a Light Stripes Test page. If the Light Stripes Test page looks good, you are done. If not, go to step 5.

5.Repeat steps 1–4. Examine the Light Stripes Test page that prints. If there are no weak or missing ink jets, you are done; if there are, go to step 6.

Note: Perform the advanced Eliminate Light Stripes cleaning procedure only once.

6.On the Light Stripes Test page, note the color and number of the weak or missing color stripe.

7.On the control panel, in the Eliminate Light Stripes menu, select Advanced > OK.

8.On the control panel, select the weak or missing color and then press OK.

9.Select the number of the weak or missing jet and then press OK. The printer prints several cleaning pages.

10.After the cleaning procedure is complete, if the problem persists, perform another basic cleaning. If the problem is not corrected, try substituting a nearby functioning jet for the missing jet. For details, see Substituting an Ink Jet on page 173.

172ColorQube 8570/8870 Color Printer User Guide

Image 172

Xerox 8870, 8570 manual Removing Print Smears, Eliminating Light Stripes

Contents

User Guide Guide dutilisation Page Contents Printing Contents Selecting Print Options Maintenance Recycling and Disposal Contents ColorQube 8570/8870 Color Printer User Guide Safety1 Power Cord Electrical SafetyGeneral Guidelines See also Printer Location Operational SafetyOperational Guidelines Printer Supplies Maintenance Safety Printer Symbols Symbol Description Safety ColorQube 8570/8870 Color Printer User Guide Features2 Parts of the Printer Right-Front View Right-Side View Rear View Control Panel Down Arrow button Printer Configurations and Options Standard Features Options and Upgrades Configuration Select Information Pages OK Select Configuration Page OKInformation Pages Menu Map Other Information Pages Information Description Sample Pages Select Sample Pages OK More Information ColorQube 8570 Printer ColorQube 8870 Printer Xerox Support Centre Installation and Setup Installation and Setup Overview Printing the Connection SetupSelect Connection Setup OK Select Connection Setup Page OK Choosing a Connection Method Connecting to a Network Connecting Directly Using USB Assigning the Printer’s IP Address Automatically Assigning the IPv4 Address Manually Assigning the IPv4 Address Select IPv4 Address OK Configuring IPv6 Enabling IPv6 Using the Control PanelEnabling IPv6 Using CentreWare is Enabling IPv6 Automatically Assigning the IPv6 Address Setting the Interface IDSelect User Interface ID from MAC address Setting DHCPv6 Options Using the Control Panel Using DHCPv6Setting DHCPv6 Options Using CentreWare is Setting the IPv6 Address Using CentreWare is Setting the IPv6 Address Using the Control PanelManually Assigning an IPv6 Address Resetting the TCP/IP Configuration Setting Address Precedence Using CentreWare Internet Services Accessing CentreWare is Select Printer Identification OK Finding the Printer’s IP AddressTCP/IPv4 Address TCP/IPv6 Addresses Installing the Software Operating System RequirementsAvailable Printer Drivers Unix and Linux Installing the Printer Driver for Windows Click Install Print Driver Installing the Printer for Macintosh OS X Version Installing the Printer Driver for Macintosh OSBonjour Rendezvous Connection LPD/LPR Connection Installing the Printer for Macintosh OS X Version 10.4USB Connection Installing the Printer Driver for Unix Linux Click Continue Installing the Printer When Using Cups as the Print Spooler Installing Other DriversClick the PPD Files using Cups Printing Services link Installing Xerox Support Centre Power Saver Settings Power Saver ModeConfiguring Power Saver Mode Select Printer Controls OK Select Warmup Mode OK Fast Resume Enabling and Disabling Power Saver ModeSelect Printer Controls OK Page Printing4 Printing Overview Supported Media Recommended Media ListsOrdering Media ColorQube 8570 printer ColorQube 8870 printer General Media Loading Guidelines Media That Can Damage Your Printer Paper Storage Guidelines Supported Paper Sizes and WeightsSelect Information Pages OK Loading Media Loading Paper in Tray Open the tray extension Using Manual Feed Select Tray 1 Paper OK Select Change Setup OK Loading Paper in Tray 2, 3, 4, or 8X70-002 8X70-092 8X70-113 Press OK Select the desired paper type and then press OK Setting Paper Handling Options Selecting the Tray 1 ModeTray 1 Mode Setting Description Select Tray 1 Mode OK Setting the Tray 1 Prompt Select Tray 1 Prompt OK Tray 2 Mode Setting Description Selecting the Tray 2-N ModeSelect Tray 2 Mode OK Printing on Specialty Media Printing on Transparencies Transparency Printing Guidelines Printing on Transparencies from Tray Printing on Transparencies from Tray 2, 3, 4, or 8X70-104 Printing on Envelopes Envelope Printing Guidelines Printing on Envelopes from Tray Printing on Envelopes from Tray 2, 3, 4, or 8X70-127 Label Printing Guidelines Printing on LabelsPrinting on Labels from Tray Printing on Labels from Tray 2, 3, 4, or If necessary, adjust the paper guides to fit the labels Glossy Paper Printing Guidelines Printing on Glossy PaperPrinting on Glossy Paper from Tray Printing on Glossy Paper from Tray 2, 3, 4 or Printing on Prepunched Paper Printing on Prepunched Paper from Tray Printing on Prepunched Paper from Tray 2, 3, 4, or Defining a Custom Paper Size at the Printer Using Custom Paper SizesSided Printing Defining a Custom Paper Size in the Printer Driver Printing on Custom-size Paper Select the Scale to fit paper size check box Creating Custom Paper Types Click the Custom Paper Types link Setting Default Print Options in Windows Selecting Print Options Selecting Print Options for an Individual Job in Windows Print Options for Windows Driver Tab Printing Options PostScript Language Level 2 Saving a Set of Commonly-Used Print Options in Windows Selecting Print Options for an Individual Job in Macintosh Print Options for Macintosh Xerox Features Menu Printing OptionsSaving a Set of Commonly-Used Print Options in Macintosh Using Earth Smart Features Job Completion Notification Enabling or Disabling Earth Smart Features Printing on Both Sides of the Paper Automatic 2-Sided Printing Guidelines Printing a 2-Sided Document Automatically Binding Edge OptionsPortrait Landscape Printing a 2-Sided Document Manually Sided Print Sided Print, Flip on Short Edge Printing Side One Printing Side Two Printing Multiple Pages on a Single Sheet N-Up Printing N-Up in a Supported DriverPrinting N-Up in Windows XP SP1 or Later Printing N-Up in Macintosh OS X Version 10.3 or Higher Printing Booklets Selecting Booklet Printing in a Supported Driver Printing Booklets in Windows XP SP1 or LaterPrinting Booklets in Macintosh OS X Version 10.3 or Higher Select the Layout/Watermark tab Enlarging and Reducing Pages Scaling by Output Page Size Scaling by Percentage of Original Using Color Corrections Using Color by Words Adjusting Color Correction Selecting Color Correction Adjusting Automatic Color Correction Making Custom Color AdjustmentsCustom Automatic Color Description Printing in Black and White in a Supported Driver Printing in Black and WhitePrinting in Black and White in Windows XP SP1 or Later Printing Separators Printing Separators in a Supported DriverPrinting Separators in Windows XP SP1 or Later Printing Separators in Mac OS X Version 10.3 or Higher Cover Print Option Pages Printed on Cover Printing Cover PagesPrint Option Last Page of Text Blank Pages Printing Cover Pages in a Supported Driver Printing Cover Pages in Windows XP SP1 or Later Printing Watermarks in a Supported Driver Printing WatermarksPrinting Watermarks in Windows XP SP1 or Later Printing Watermarks in Macintosh OS X Version 10.3 or Higher Printing Mirror Images in a Supported Driver Printing Mirror ImagesPrinting Mirror Images in Windows XP SP1 or Later Printing Printing Special Job Types Setting Up a Special Print Job in Windows XP SP1 or LaterSending Secure, Proof, Personal Print, or Saved Print Jobs Click Print to send the print job Sending Print With Jobs Sending Print With Jobs in Windows XP SP1 or Later Printing or Deleting Secure Print Jobs Printing or Deleting Proof Print JobsSelect Secure Print Jobs OK Select Proof Print Jobs OK Printing or Deleting Personal Print Jobs Printing or Deleting Saved JobsSelect Personal Print Jobs OK Select Personal Saved Print Jobs OK Click Shared Saved Jobs Maintenance5 Maintenance and Cleaning General Precautions Cleaning the Printer Exterior Cleaning the PrinterCleaning the Paper Release Blade Lower the paper guide to its original position Cleaning the Feed Rollers Open Tray 1 and clean the gray pick roller. Close the tray 125 Usage Counters Billing Meters Routine Maintenance Supplies UsageUsage Profile Adding Ink To load ink Remove paper from the output tray Emptying the Waste Tray 8570 To empty the waste tray Open side door D Close side door D Replacing the Maintenance Kit 133 Locating the Printer Serial Number Ordering SuppliesConsumables Routine Maintenance Items When to Order SuppliesSelect Supplies Info OK Select Maintenance Kit Life OK Customer Replaceable Parts Recycling Supplies Precautions for Moving the Printer Moving and Repacking the Printer Moving the Printer Within the Office Removing the Maintenance Kit and Waste Tray Preparing the Printer for Shipping Remove the waste tray labeled B from the waste tray slot Turning Off the Printer Packing the Printer Maintenance ColorQube 8570/8870 Color Printer User Guide Troubleshooting6 General Troubleshooting Restarting the Printer Printer is Powered On But There is No Power Probable Cause SolutionProbable Cause Solutions Cannot Print to the Printer with a Network Connection Cannot Print to the Printer with a USB Connection Printing Takes Too Long Date and Time are Incorrect Printer is Making Unusual NoisesAutomatic 2-Sided Printing Prints 1-Sided Printing a 2-Sided Document Manually on Clearing Paper Jams Paper JamsJam at Exit Door B If you did not find paper in , lift up the paper guides Jam at Front Door a 8X70-061 Jam at Tray Remove the top sheet from the tray 155 8X70-012 Close front door a Jam at Trays 3, 4, or 159 Confirm that all paper fragments have been removed 161 Troubleshooting Paper Jams Probable Causes SolutionsMinimizing Paper Jams Multiple Sheets are Pulled Together Paper Jam Message Stays On Media Misfeeds Printing the Troubleshooting Print Quality Print-Quality ProblemsControlling the Quality of Your Prints Selecting a Print-Quality Mode Click the Troubleshooting Pages linkPrint-Quality Mode Type of Print Job PostScript Driver PCL Driver Adjusting ColorAutomatic Color Correction Using Color Sampler Pages Nothing Prints or Pages are Blank Troubleshooting Print-Quality ProblemsInk or Debris on Predominant Light Stripes Ink Missing from Print Random Light Stripes Transparency Images are Too Light or Too Dark Image Prints Too Light or Too DarkColors are Off or Wrong Pantone Colors Do Not Match Select Spot Colors Removing Print Smears Eliminating Light Stripes Enabling Jet Substitution Mode Select Jet Substitution Mode OKSubstituting an Ink Jet Printing the Light Stripes Test Disabling Jet Substitution Mode Control Panel Messages Getting HelpControl Panel Help PrintingScout Alerts Online Support AssistantWeb Links ColorQube 8570 Printer ColorQube 8870 Printer Troubleshooting ColorQube 8570/8870 Color Printer User Guide Printer Specifications Physical Specifications Base UnitOptional Trays 3, 4, Clearance Requirements Temperature Environmental SpecificationsRelative Humidity Electrical Specifications Performance Specifications ResolutionPrint Speed Tray Tray 2, 3, 4 or Controller Specifications ProcessorMemory Interfaces Regulatory Information United States FCC Regulations Basic RegulationsCanada Regulations European Union Other Regulations Turkey RoHS Regulation Material Safety Data Sheets Page Recycling and Disposal All Countries North America European Union Guidelines and InformationDomestic/Household Environment Professional/Business Environment For Business Users in the European Union Other Countries Removal Index Linux driver Printing side 1, 96 printing side 2, 96 manual feed printing Selecting for a print job in Windows Routine maintenance items, 135 routine maintenance tasks Troubleshooting Print Quality Page, 24 printing