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Xerox 8870, 8570 manual 8X70-012

Models: 8870 8570

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Troubleshooting

5.If you find hanging paper, do not pull it out; instead, do the following: a. Open front door A.

8X70-012

b.Remove the jammed paper by gently pulling it up and out. Confirm that all paper fragments have been removed.

8X70-140

156ColorQube 8570/8870 Color Printer User Guide

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Xerox 8870, 8570 manual 8X70-012

Contents

User Guide Guide dutilisation Page Contents Printing Contents Selecting Print Options Maintenance Recycling and Disposal Contents ColorQube 8570/8870 Color Printer User Guide Safety1 Electrical Safety Power CordGeneral Guidelines See also Operational Safety Printer LocationOperational Guidelines Printer Supplies Maintenance Safety Printer Symbols Symbol DescriptionSafety ColorQube 8570/8870 Color Printer User Guide Features2 Parts of the Printer Right-Front ViewRight-Side View Rear ViewControl Panel Down Arrow buttonPrinter Configurations and Options Standard FeaturesOptions and Upgrades Configuration Select Information Pages OK Select Configuration Page OKInformation Pages Menu MapOther Information Pages Information DescriptionSample Pages Select Sample Pages OKMore Information ColorQube 8570 PrinterColorQube 8870 Printer Xerox Support Centre Installation and Setup Installation and Setup Overview Printing the Connection SetupSelect Connection Setup OK Select Connection Setup Page OK Choosing a Connection MethodConnecting to a Network Connecting Directly Using USBAssigning the Printer’s IP Address Automatically Assigning the IPv4 AddressManually Assigning the IPv4 Address Select IPv4 Address OKConfiguring IPv6 Enabling IPv6 Using the Control PanelEnabling IPv6 Using CentreWare is Enabling IPv6Setting the Interface ID Automatically Assigning the IPv6 AddressSelect User Interface ID from MAC address Using DHCPv6 Setting DHCPv6 Options Using the Control PanelSetting DHCPv6 Options Using CentreWare is Setting the IPv6 Address Using the Control Panel Setting the IPv6 Address Using CentreWare isManually Assigning an IPv6 Address Resetting the TCP/IP Configuration Setting Address PrecedenceUsing CentreWare Internet Services Accessing CentreWare isFinding the Printer’s IP Address Select Printer Identification OKTCP/IPv4 Address TCP/IPv6 Addresses Installing the Software Operating System RequirementsAvailable Printer Drivers Unix and LinuxInstalling the Printer Driver for Windows Click Install Print DriverInstalling the Printer Driver for Macintosh OS Installing the Printer for Macintosh OS X VersionBonjour Rendezvous Connection Installing the Printer for Macintosh OS X Version 10.4 LPD/LPR ConnectionUSB Connection Installing the Printer Driver for Unix Linux Click ContinueInstalling Other Drivers Installing the Printer When Using Cups as the Print SpoolerClick the PPD Files using Cups Printing Services link Installing Xerox Support Centre Power Saver Settings Power Saver ModeConfiguring Power Saver Mode Select Printer Controls OK Select Warmup Mode OKEnabling and Disabling Power Saver Mode Fast ResumeSelect Printer Controls OK Page Printing4 Printing Overview Supported Media Recommended Media ListsOrdering Media ColorQube 8570 printer ColorQube 8870 printerGeneral Media Loading Guidelines Media That Can Damage Your PrinterSupported Paper Sizes and Weights Paper Storage GuidelinesSelect Information Pages OK Loading Media Loading Paper in TrayOpen the tray extension Using Manual Feed Select Tray 1 Paper OK Select Change Setup OKLoading Paper in Tray 2, 3, 4, or 8X70-002 8X70-092 8X70-113 Press OK Select the desired paper type and then press OK Setting Paper Handling Options Selecting the Tray 1 ModeTray 1 Mode Setting Description Select Tray 1 Mode OKSetting the Tray 1 Prompt Select Tray 1 Prompt OKSelecting the Tray 2-N Mode Tray 2 Mode Setting DescriptionSelect Tray 2 Mode OK Printing on Specialty Media Printing on TransparenciesTransparency Printing Guidelines Printing on Transparencies from TrayPrinting on Transparencies from Tray 2, 3, 4, or 8X70-104 Printing on Envelopes Envelope Printing GuidelinesPrinting on Envelopes from Tray Printing on Envelopes from Tray 2, 3, 4, or 8X70-127 Printing on Labels Label Printing GuidelinesPrinting on Labels from Tray Printing on Labels from Tray 2, 3, 4, or If necessary, adjust the paper guides to fit the labels Printing on Glossy Paper Glossy Paper Printing GuidelinesPrinting on Glossy Paper from Tray Printing on Glossy Paper from Tray 2, 3, 4 or Printing on Prepunched Paper Printing on Prepunched Paper from TrayPrinting on Prepunched Paper from Tray 2, 3, 4, or Using Custom Paper Sizes Defining a Custom Paper Size at the PrinterSided Printing Defining a Custom Paper Size in the Printer Driver Printing on Custom-size Paper Select the Scale to fit paper size check boxCreating Custom Paper Types Click the Custom Paper Types linkSetting Default Print Options in Windows Selecting Print OptionsSelecting Print Options for an Individual Job in Windows Print Options for Windows Driver Tab Printing OptionsPostScript Language Level 2 Saving a Set of Commonly-Used Print Options in Windows Selecting Print Options for an Individual Job in MacintoshXerox Features Menu Printing Options Print Options for MacintoshSaving a Set of Commonly-Used Print Options in Macintosh Using Earth Smart Features Job Completion NotificationEnabling or Disabling Earth Smart Features Printing on Both Sides of the Paper Automatic 2-Sided Printing GuidelinesBinding Edge Options Printing a 2-Sided Document AutomaticallyPortrait Landscape Printing a 2-Sided Document Manually Sided Print Sided Print, Flip on Short EdgePrinting Side One Printing Side TwoPrinting Multiple Pages on a Single Sheet N-Up Printing N-Up in a Supported DriverPrinting N-Up in Windows XP SP1 or Later Printing N-Up in Macintosh OS X Version 10.3 or HigherPrinting Booklets Selecting Booklet Printing in a Supported Driver Printing Booklets in Windows XP SP1 or LaterPrinting Booklets in Macintosh OS X Version 10.3 or Higher Select the Layout/Watermark tabEnlarging and Reducing Pages Scaling by Output Page SizeScaling by Percentage of Original Using Color Corrections Using Color by WordsAdjusting Color Correction Selecting Color CorrectionMaking Custom Color Adjustments Adjusting Automatic Color CorrectionCustom Automatic Color Description Printing in Black and White Printing in Black and White in a Supported DriverPrinting in Black and White in Windows XP SP1 or Later Printing Separators Printing Separators in a Supported DriverPrinting Separators in Windows XP SP1 or Later Printing Separators in Mac OS X Version 10.3 or HigherPrinting Cover Pages Cover Print Option Pages Printed on CoverPrint Option Last Page of Text Blank Pages Printing Cover Pages in a Supported Driver Printing Cover Pages in Windows XP SP1 or LaterPrinting Watermarks Printing Watermarks in a Supported DriverPrinting Watermarks in Windows XP SP1 or Later Printing Watermarks in Macintosh OS X Version 10.3 or Higher Printing Mirror Images Printing Mirror Images in a Supported DriverPrinting Mirror Images in Windows XP SP1 or Later Printing Setting Up a Special Print Job in Windows XP SP1 or Later Printing Special Job TypesSending Secure, Proof, Personal Print, or Saved Print Jobs Click Print to send the print job Sending Print With Jobs Sending Print With Jobs in Windows XP SP1 or LaterPrinting or Deleting Secure Print Jobs Printing or Deleting Proof Print JobsSelect Secure Print Jobs OK Select Proof Print Jobs OKPrinting or Deleting Personal Print Jobs Printing or Deleting Saved JobsSelect Personal Print Jobs OK Select Personal Saved Print Jobs OKClick Shared Saved Jobs Maintenance5 Maintenance and Cleaning General PrecautionsCleaning the Printer Cleaning the Printer ExteriorCleaning the Paper Release Blade Lower the paper guide to its original position Cleaning the Feed Rollers Open Tray 1 and clean the gray pick roller. Close the tray 125 Usage Counters Billing MetersRoutine Maintenance Supplies UsageUsage Profile Adding InkTo load ink Remove paper from the output tray Emptying the Waste Tray 8570To empty the waste tray Open side door D Close side door D Replacing the Maintenance Kit 133 Ordering Supplies Locating the Printer Serial NumberConsumables Routine Maintenance Items When to Order SuppliesSelect Supplies Info OK Select Maintenance Kit Life OK Customer Replaceable PartsRecycling Supplies Precautions for Moving the Printer Moving and Repacking the PrinterMoving the Printer Within the Office Removing the Maintenance Kit and Waste Tray Preparing the Printer for ShippingRemove the waste tray labeled B from the waste tray slot Turning Off the Printer Packing the PrinterMaintenance ColorQube 8570/8870 Color Printer User Guide Troubleshooting6 General Troubleshooting Restarting the PrinterPrinter is Powered On But There is No Power Probable Cause SolutionProbable Cause Solutions Cannot Print to the Printer with a Network ConnectionCannot Print to the Printer with a USB Connection Printing Takes Too LongPrinter is Making Unusual Noises Date and Time are IncorrectAutomatic 2-Sided Printing Prints 1-Sided Printing a 2-Sided Document Manually on Paper Jams Clearing Paper JamsJam at Exit Door B If you did not find paper in , lift up the paper guides Jam at Front Door a 8X70-061 Jam at Tray Remove the top sheet from the tray 155 8X70-012 Close front door a Jam at Trays 3, 4, or 159 Confirm that all paper fragments have been removed 161 Troubleshooting Paper Jams Probable Causes SolutionsMinimizing Paper Jams Multiple Sheets are Pulled TogetherPaper Jam Message Stays On Media MisfeedsPrint-Quality Problems Printing the Troubleshooting Print QualityControlling the Quality of Your Prints Selecting a Print-Quality Mode Click the Troubleshooting Pages linkPrint-Quality Mode Type of Print Job PostScript DriverAdjusting Color PCL DriverAutomatic Color Correction Using Color Sampler Pages Troubleshooting Print-Quality Problems Nothing Prints or Pages are BlankInk or Debris on Predominant Light Stripes Ink Missing from Print Random Light StripesImage Prints Too Light or Too Dark Transparency Images are Too Light or Too DarkColors are Off or Wrong Pantone Colors Do Not Match Select Spot ColorsRemoving Print Smears Eliminating Light StripesEnabling Jet Substitution Mode Select Jet Substitution Mode OKSubstituting an Ink Jet Printing the Light Stripes TestDisabling Jet Substitution Mode Getting Help Control Panel MessagesControl Panel Help PrintingScout Alerts Online Support AssistantWeb Links ColorQube 8570 PrinterColorQube 8870 Printer Troubleshooting ColorQube 8570/8870 Color Printer User Guide Printer Specifications Physical Specifications Base UnitOptional Trays 3, 4, Clearance RequirementsEnvironmental Specifications TemperatureRelative Humidity Electrical Specifications Performance Specifications ResolutionPrint Speed Tray Tray 2, 3, 4 orController Specifications ProcessorMemory InterfacesRegulatory Information Basic Regulations United States FCC RegulationsCanada Regulations European Union Other Regulations Turkey RoHS RegulationMaterial Safety Data Sheets Page Recycling and Disposal Guidelines and Information All Countries North America European UnionDomestic/Household Environment Professional/Business Environment For Business Users in the European UnionOther Countries RemovalIndex Linux driver Printing side 1, 96 printing side 2, 96 manual feed printing Selecting for a print job in Windows Routine maintenance items, 135 routine maintenance tasks Troubleshooting Print Quality Page, 24 printing