Troubleshooting
ColorQube 8570/8870 Color Printer
User Guide
168
Troubleshooting Print-Quality Problems
This section includes:
•Nothing Prints or Pages are Blank on page168
•Ink or Debris on the Page on page168
•Predominant Light Stripes (Ink Missing from Print) on page169
•Random Light Stripes on page169
•Image Prints Too Light or Too Dark on page 170
•Transparency Images are Too Light or Too Dark on page170
•Colors are Off or Wrong on page170
•PANTONE Colors Do Not Match on page171

Nothing Prints or Pages are Blank

Ink or Debris on the Page

Probable Causes Solutions
The media type set in the printer driver does not
match the media loaded in the printer.
Load the correct media in the printer and set the type
at the printer control panel. For details, see Loading
Media on page56.
Several sheets are being fed at the same time. Remove the media from the tray and check for static
electricity. Fan plain paper or other media (but not
transparencies), and replace it in the tray.
Media is not set properly in the tray. Remove the media, tap it to straighten it out, return it
into the tray and then realign the media guides.
Probable Causes Solutions
The paper release blade needs cleaning. Clean the paper release blade. For details, see
Cleaning the Paper Release Blade on page121.
You are printing 2-sided manually using paper that
has already been printed on one side and you did not
select 2nd Side as the paper type.
• When printing 2-sided, select the 2nd Side
option on the printer control panel and in the
printer driver. For details, see Printing a 2-Sided
Document Manually on page95.
• Clean ink smears by running the Remove Print
Smears procedure. For details, see Removing
Print Smears on page 172.