Manuals / Xerox / Computer Equipment / Printer

Xerox 8870 PrintingScout Alerts, Online Support Assistant, Web Links, ColorQube 8570 Printer

Models: 8870 8570

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Troubleshooting

PrintingScout Alerts

PrintingScout is a utility installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention. In the PrintingScout dialog box, click the alert to view instructions explaining how to fix the problem.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve printer problems. You can find solutions for print-quality problems, media jams, software installation problems, and more.

To access the Online Support Assistant, go to the Xerox Support website for your printer:

•ColorQube 8570 printer: www.xerox.com/office/CQ8570support

•ColorQube 8870 printer: www.xerox.com/office/CQ8870support

Web Links

Xerox provides several websites that offer additional help for your ColorQube 8570/8870 printer. A set of Xerox links is installed in your Web browser’s Favorites folder when you install Xerox printer drivers on your computer. Use the following websites to obtain more information.

ColorQube 8570 Printer

Resource	Link

PhaserSMART Technical Support automatically	www.phasersmart.com
diagnoses problems on your network printer and
proposes solutions.

Technical support information for your printer,	www.xerox.com/office/CQ8570support
includes online Technical Support, Recommended
Media List, Online Support Assistant, driver
downloads, documentation, video tutorials, and
more.

Order supplies for your printer.	www.xerox.com/office/CQ8570supplies

A resource for tools and information, such as	www.xerox.com/office/businessresourcecenter
interactive tutorials, printing templates, helpful
tips, and customized features to meet your
individual needs.

Local sales and support center.	www.xerox.com/office/worldcontacts

Printer registration.	www.xerox.com/office/register

176ColorQube 8570/8870 Color Printer User Guide

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Xerox 8870 manual PrintingScout Alerts, Online Support Assistant, Web Links, ColorQube 8570 Printer, Resource Link

Contents

User Guide Guide dutilisation Page Contents Printing Contents Selecting Print Options Maintenance Recycling and Disposal Contents ColorQube 8570/8870 Color Printer User Guide Safety1 General Guidelines Electrical SafetyPower Cord See also Operational Guidelines Operational SafetyPrinter Location Printer Supplies Maintenance Safety Printer Symbols Symbol DescriptionSafety ColorQube 8570/8870 Color Printer User Guide Features2 Parts of the Printer Right-Front ViewRight-Side View Rear ViewControl Panel Down Arrow buttonPrinter Configurations and Options Standard FeaturesOptions and Upgrades Configuration Select Information Pages OK Select Configuration Page OKInformation Pages Menu MapOther Information Pages Information DescriptionSample Pages Select Sample Pages OKMore Information ColorQube 8570 PrinterColorQube 8870 Printer Xerox Support Centre Installation and Setup Installation and Setup Overview Printing the Connection SetupSelect Connection Setup OK Select Connection Setup Page OK Choosing a Connection MethodConnecting to a Network Connecting Directly Using USBAssigning the Printer’s IP Address Automatically Assigning the IPv4 AddressManually Assigning the IPv4 Address Select IPv4 Address OKConfiguring IPv6 Enabling IPv6 Using the Control PanelEnabling IPv6 Using CentreWare is Enabling IPv6Select User Interface ID from MAC address Setting the Interface IDAutomatically Assigning the IPv6 Address Setting DHCPv6 Options Using CentreWare is Using DHCPv6Setting DHCPv6 Options Using the Control Panel Manually Assigning an IPv6 Address Setting the IPv6 Address Using the Control PanelSetting the IPv6 Address Using CentreWare is Resetting the TCP/IP Configuration Setting Address PrecedenceUsing CentreWare Internet Services Accessing CentreWare isTCP/IPv4 Address TCP/IPv6 Addresses Finding the Printer’s IP AddressSelect Printer Identification OK Installing the Software Operating System RequirementsAvailable Printer Drivers Unix and LinuxInstalling the Printer Driver for Windows Click Install Print DriverBonjour Rendezvous Connection Installing the Printer Driver for Macintosh OSInstalling the Printer for Macintosh OS X Version USB Connection Installing the Printer for Macintosh OS X Version 10.4LPD/LPR Connection Installing the Printer Driver for Unix Linux Click ContinueClick the PPD Files using Cups Printing Services link Installing Other DriversInstalling the Printer When Using Cups as the Print Spooler Installing Xerox Support Centre Power Saver Settings Power Saver ModeConfiguring Power Saver Mode Select Printer Controls OK Select Warmup Mode OKSelect Printer Controls OK Enabling and Disabling Power Saver ModeFast Resume Page Printing4 Printing Overview Supported Media Recommended Media ListsOrdering Media ColorQube 8570 printer ColorQube 8870 printerGeneral Media Loading Guidelines Media That Can Damage Your PrinterSelect Information Pages OK Supported Paper Sizes and WeightsPaper Storage Guidelines Loading Media Loading Paper in TrayOpen the tray extension Using Manual Feed Select Tray 1 Paper OK Select Change Setup OKLoading Paper in Tray 2, 3, 4, or 8X70-002 8X70-092 8X70-113 Press OK Select the desired paper type and then press OK Setting Paper Handling Options Selecting the Tray 1 ModeTray 1 Mode Setting Description Select Tray 1 Mode OKSetting the Tray 1 Prompt Select Tray 1 Prompt OKSelect Tray 2 Mode OK Selecting the Tray 2-N ModeTray 2 Mode Setting Description Printing on Specialty Media Printing on TransparenciesTransparency Printing Guidelines Printing on Transparencies from TrayPrinting on Transparencies from Tray 2, 3, 4, or 8X70-104 Printing on Envelopes Envelope Printing GuidelinesPrinting on Envelopes from Tray Printing on Envelopes from Tray 2, 3, 4, or 8X70-127 Printing on Labels from Tray Printing on LabelsLabel Printing Guidelines Printing on Labels from Tray 2, 3, 4, or If necessary, adjust the paper guides to fit the labels Printing on Glossy Paper from Tray Printing on Glossy PaperGlossy Paper Printing Guidelines Printing on Glossy Paper from Tray 2, 3, 4 or Printing on Prepunched Paper Printing on Prepunched Paper from TrayPrinting on Prepunched Paper from Tray 2, 3, 4, or Sided Printing Using Custom Paper SizesDefining a Custom Paper Size at the Printer Defining a Custom Paper Size in the Printer Driver Printing on Custom-size Paper Select the Scale to fit paper size check boxCreating Custom Paper Types Click the Custom Paper Types linkSetting Default Print Options in Windows Selecting Print OptionsSelecting Print Options for an Individual Job in Windows Print Options for Windows Driver Tab Printing OptionsPostScript Language Level 2 Saving a Set of Commonly-Used Print Options in Windows Selecting Print Options for an Individual Job in MacintoshSaving a Set of Commonly-Used Print Options in Macintosh Xerox Features Menu Printing OptionsPrint Options for Macintosh Using Earth Smart Features Job Completion NotificationEnabling or Disabling Earth Smart Features Printing on Both Sides of the Paper Automatic 2-Sided Printing GuidelinesPortrait Landscape Binding Edge OptionsPrinting a 2-Sided Document Automatically Printing a 2-Sided Document Manually Sided Print Sided Print, Flip on Short EdgePrinting Side One Printing Side TwoPrinting Multiple Pages on a Single Sheet N-Up Printing N-Up in a Supported DriverPrinting N-Up in Windows XP SP1 or Later Printing N-Up in Macintosh OS X Version 10.3 or HigherPrinting Booklets Selecting Booklet Printing in a Supported Driver Printing Booklets in Windows XP SP1 or LaterPrinting Booklets in Macintosh OS X Version 10.3 or Higher Select the Layout/Watermark tabEnlarging and Reducing Pages Scaling by Output Page SizeScaling by Percentage of Original Using Color Corrections Using Color by WordsAdjusting Color Correction Selecting Color CorrectionCustom Automatic Color Description Making Custom Color AdjustmentsAdjusting Automatic Color Correction Printing in Black and White in Windows XP SP1 or Later Printing in Black and WhitePrinting in Black and White in a Supported Driver Printing Separators Printing Separators in a Supported DriverPrinting Separators in Windows XP SP1 or Later Printing Separators in Mac OS X Version 10.3 or HigherPrint Option Last Page of Text Blank Pages Printing Cover PagesCover Print Option Pages Printed on Cover Printing Cover Pages in a Supported Driver Printing Cover Pages in Windows XP SP1 or LaterPrinting Watermarks in Windows XP SP1 or Later Printing WatermarksPrinting Watermarks in a Supported Driver Printing Watermarks in Macintosh OS X Version 10.3 or Higher Printing Mirror Images in Windows XP SP1 or Later Printing Mirror ImagesPrinting Mirror Images in a Supported Driver Printing Sending Secure, Proof, Personal Print, or Saved Print Jobs Setting Up a Special Print Job in Windows XP SP1 or LaterPrinting Special Job Types Click Print to send the print job Sending Print With Jobs Sending Print With Jobs in Windows XP SP1 or LaterPrinting or Deleting Secure Print Jobs Printing or Deleting Proof Print JobsSelect Secure Print Jobs OK Select Proof Print Jobs OKPrinting or Deleting Personal Print Jobs Printing or Deleting Saved JobsSelect Personal Print Jobs OK Select Personal Saved Print Jobs OKClick Shared Saved Jobs Maintenance5 Maintenance and Cleaning General PrecautionsCleaning the Paper Release Blade Cleaning the PrinterCleaning the Printer Exterior Lower the paper guide to its original position Cleaning the Feed Rollers Open Tray 1 and clean the gray pick roller. Close the tray 125 Usage Counters Billing MetersRoutine Maintenance Supplies UsageUsage Profile Adding InkTo load ink Remove paper from the output tray Emptying the Waste Tray 8570To empty the waste tray Open side door D Close side door D Replacing the Maintenance Kit 133 Consumables Ordering SuppliesLocating the Printer Serial Number Routine Maintenance Items When to Order SuppliesSelect Supplies Info OK Select Maintenance Kit Life OK Customer Replaceable PartsRecycling Supplies Precautions for Moving the Printer Moving and Repacking the PrinterMoving the Printer Within the Office Removing the Maintenance Kit and Waste Tray Preparing the Printer for ShippingRemove the waste tray labeled B from the waste tray slot Turning Off the Printer Packing the PrinterMaintenance ColorQube 8570/8870 Color Printer User Guide Troubleshooting6 General Troubleshooting Restarting the PrinterPrinter is Powered On But There is No Power Probable Cause SolutionProbable Cause Solutions Cannot Print to the Printer with a Network ConnectionCannot Print to the Printer with a USB Connection Printing Takes Too LongAutomatic 2-Sided Printing Prints 1-Sided Printer is Making Unusual NoisesDate and Time are Incorrect Printing a 2-Sided Document Manually on Jam at Exit Door B Paper JamsClearing Paper Jams If you did not find paper in , lift up the paper guides Jam at Front Door a 8X70-061 Jam at Tray Remove the top sheet from the tray 155 8X70-012 Close front door a Jam at Trays 3, 4, or 159 Confirm that all paper fragments have been removed 161 Troubleshooting Paper Jams Probable Causes SolutionsMinimizing Paper Jams Multiple Sheets are Pulled TogetherPaper Jam Message Stays On Media MisfeedsControlling the Quality of Your Prints Print-Quality ProblemsPrinting the Troubleshooting Print Quality Selecting a Print-Quality Mode Click the Troubleshooting Pages linkPrint-Quality Mode Type of Print Job PostScript DriverAutomatic Color Correction Adjusting ColorPCL Driver Using Color Sampler Pages Ink or Debris on Troubleshooting Print-Quality ProblemsNothing Prints or Pages are Blank Predominant Light Stripes Ink Missing from Print Random Light StripesColors are Off or Wrong Image Prints Too Light or Too DarkTransparency Images are Too Light or Too Dark Pantone Colors Do Not Match Select Spot ColorsRemoving Print Smears Eliminating Light StripesEnabling Jet Substitution Mode Select Jet Substitution Mode OKSubstituting an Ink Jet Printing the Light Stripes TestDisabling Jet Substitution Mode Control Panel Help Getting HelpControl Panel Messages PrintingScout Alerts Online Support AssistantWeb Links ColorQube 8570 PrinterColorQube 8870 Printer Troubleshooting ColorQube 8570/8870 Color Printer User Guide Printer Specifications Physical Specifications Base UnitOptional Trays 3, 4, Clearance RequirementsRelative Humidity Environmental SpecificationsTemperature Electrical Specifications Performance Specifications ResolutionPrint Speed Tray Tray 2, 3, 4 orController Specifications ProcessorMemory InterfacesRegulatory Information Canada Regulations Basic RegulationsUnited States FCC Regulations European Union Other Regulations Turkey RoHS RegulationMaterial Safety Data Sheets Page Recycling and Disposal Domestic/Household Environment Guidelines and InformationAll Countries North America European Union Professional/Business Environment For Business Users in the European UnionOther Countries RemovalIndex Linux driver Printing side 1, 96 printing side 2, 96 manual feed printing Selecting for a print job in Windows Routine maintenance items, 135 routine maintenance tasks Troubleshooting Print Quality Page, 24 printing