PrintingScout Alerts, Online Support Assistant | Xerox 8870, 8570

Troubleshooting

PrintingScout Alerts

PrintingScout is a utility installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention. In the PrintingScout dialog box, click the alert to view instructions explaining how to fix the problem.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve printer problems. You can find solutions for print-quality problems, media jams, software installation problems, and more.

To access the Online Support Assistant, go to the Xerox Support website for your printer:

•ColorQube 8570 printer: www.xerox.com/office/CQ8570support

•ColorQube 8870 printer: www.xerox.com/office/CQ8870support

Web Links

Xerox provides several websites that offer additional help for your ColorQube 8570/8870 printer. A set of Xerox links is installed in your Web browser’s Favorites folder when you install Xerox printer drivers on your computer. Use the following websites to obtain more information.

ColorQube 8570 Printer

Resource	Link

PhaserSMART Technical Support automatically	www.phasersmart.com
diagnoses problems on your network printer and
proposes solutions.

Technical support information for your printer,	www.xerox.com/office/CQ8570support
includes online Technical Support, Recommended
Media List, Online Support Assistant, driver
downloads, documentation, video tutorials, and
more.

Order supplies for your printer.	www.xerox.com/office/CQ8570supplies

A resource for tools and information, such as	www.xerox.com/office/businessresourcecenter
interactive tutorials, printing templates, helpful
tips, and customized features to meet your
individual needs.

Local sales and support center.	www.xerox.com/office/worldcontacts

Printer registration.	www.xerox.com/office/register

176ColorQube 8570/8870 Color Printer User Guide

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Xerox 8870 manual PrintingScout Alerts, Online Support Assistant, Web Links, ColorQube 8570 Printer, Resource Link

Contents

User Guide Guide dutilisation Page Contents Printing Contents Selecting Print Options Maintenance Recycling and Disposal Contents ColorQube 8570/8870 Color Printer User Guide Safety1 General Guidelines Electrical SafetyPower Cord See also Operational Guidelines Operational SafetyPrinter Location Printer Supplies Maintenance Safety Printer Symbols Symbol Description Safety ColorQube 8570/8870 Color Printer User Guide Features2 Parts of the Printer Right-Front View Right-Side View Rear View Control Panel Down Arrow button Printer Configurations and Options Standard Features Options and Upgrades Configuration Select Information Pages OK Select Configuration Page OKInformation Pages Menu Map Other Information Pages Information Description Sample Pages Select Sample Pages OK More Information ColorQube 8570 Printer ColorQube 8870 Printer Xerox Support Centre Installation and Setup Installation and Setup Overview Printing the Connection SetupSelect Connection Setup OK Select Connection Setup Page OK Choosing a Connection Method Connecting to a Network Connecting Directly Using USB Assigning the Printer’s IP Address Automatically Assigning the IPv4 Address Manually Assigning the IPv4 Address Select IPv4 Address OK Configuring IPv6 Enabling IPv6 Using the Control PanelEnabling IPv6 Using CentreWare is Enabling IPv6 Select User Interface ID from MAC address Setting the Interface IDAutomatically Assigning the IPv6 Address Setting DHCPv6 Options Using CentreWare is Using DHCPv6Setting DHCPv6 Options Using the Control Panel Manually Assigning an IPv6 Address Setting the IPv6 Address Using the Control PanelSetting the IPv6 Address Using CentreWare is Resetting the TCP/IP Configuration Setting Address Precedence Using CentreWare Internet Services Accessing CentreWare is TCP/IPv4 Address TCP/IPv6 Addresses Finding the Printer’s IP AddressSelect Printer Identification OK Installing the Software Operating System RequirementsAvailable Printer Drivers Unix and Linux Installing the Printer Driver for Windows Click Install Print Driver Bonjour Rendezvous Connection Installing the Printer Driver for Macintosh OSInstalling the Printer for Macintosh OS X Version USB Connection Installing the Printer for Macintosh OS X Version 10.4LPD/LPR Connection Installing the Printer Driver for Unix Linux Click Continue Click the PPD Files using Cups Printing Services link Installing Other DriversInstalling the Printer When Using Cups as the Print Spooler Installing Xerox Support Centre Power Saver Settings Power Saver ModeConfiguring Power Saver Mode Select Printer Controls OK Select Warmup Mode OK Select Printer Controls OK Enabling and Disabling Power Saver ModeFast Resume Page Printing4 Printing Overview Supported Media Recommended Media ListsOrdering Media ColorQube 8570 printer ColorQube 8870 printer General Media Loading Guidelines Media That Can Damage Your Printer Select Information Pages OK Supported Paper Sizes and WeightsPaper Storage Guidelines Loading Media Loading Paper in Tray Open the tray extension Using Manual Feed Select Tray 1 Paper OK Select Change Setup OK Loading Paper in Tray 2, 3, 4, or 8X70-002 8X70-092 8X70-113 Press OK Select the desired paper type and then press OK Setting Paper Handling Options Selecting the Tray 1 ModeTray 1 Mode Setting Description Select Tray 1 Mode OK Setting the Tray 1 Prompt Select Tray 1 Prompt OK Select Tray 2 Mode OK Selecting the Tray 2-N ModeTray 2 Mode Setting Description Printing on Specialty Media Printing on Transparencies Transparency Printing Guidelines Printing on Transparencies from Tray Printing on Transparencies from Tray 2, 3, 4, or 8X70-104 Printing on Envelopes Envelope Printing Guidelines Printing on Envelopes from Tray Printing on Envelopes from Tray 2, 3, 4, or 8X70-127 Printing on Labels from Tray Printing on LabelsLabel Printing Guidelines Printing on Labels from Tray 2, 3, 4, or If necessary, adjust the paper guides to fit the labels Printing on Glossy Paper from Tray Printing on Glossy PaperGlossy Paper Printing Guidelines Printing on Glossy Paper from Tray 2, 3, 4 or Printing on Prepunched Paper Printing on Prepunched Paper from Tray Printing on Prepunched Paper from Tray 2, 3, 4, or Sided Printing Using Custom Paper SizesDefining a Custom Paper Size at the Printer Defining a Custom Paper Size in the Printer Driver Printing on Custom-size Paper Select the Scale to fit paper size check box Creating Custom Paper Types Click the Custom Paper Types link Setting Default Print Options in Windows Selecting Print Options Selecting Print Options for an Individual Job in Windows Print Options for Windows Driver Tab Printing Options PostScript Language Level 2 Saving a Set of Commonly-Used Print Options in Windows Selecting Print Options for an Individual Job in Macintosh Saving a Set of Commonly-Used Print Options in Macintosh Xerox Features Menu Printing OptionsPrint Options for Macintosh Using Earth Smart Features Job Completion Notification Enabling or Disabling Earth Smart Features Printing on Both Sides of the Paper Automatic 2-Sided Printing Guidelines Portrait Landscape Binding Edge OptionsPrinting a 2-Sided Document Automatically Printing a 2-Sided Document Manually Sided Print Sided Print, Flip on Short Edge Printing Side One Printing Side Two Printing Multiple Pages on a Single Sheet N-Up Printing N-Up in a Supported DriverPrinting N-Up in Windows XP SP1 or Later Printing N-Up in Macintosh OS X Version 10.3 or Higher Printing Booklets Selecting Booklet Printing in a Supported Driver Printing Booklets in Windows XP SP1 or LaterPrinting Booklets in Macintosh OS X Version 10.3 or Higher Select the Layout/Watermark tab Enlarging and Reducing Pages Scaling by Output Page Size Scaling by Percentage of Original Using Color Corrections Using Color by Words Adjusting Color Correction Selecting Color Correction Custom Automatic Color Description Making Custom Color AdjustmentsAdjusting Automatic Color Correction Printing in Black and White in Windows XP SP1 or Later Printing in Black and WhitePrinting in Black and White in a Supported Driver Printing Separators Printing Separators in a Supported DriverPrinting Separators in Windows XP SP1 or Later Printing Separators in Mac OS X Version 10.3 or Higher Print Option Last Page of Text Blank Pages Printing Cover PagesCover Print Option Pages Printed on Cover Printing Cover Pages in a Supported Driver Printing Cover Pages in Windows XP SP1 or Later Printing Watermarks in Windows XP SP1 or Later Printing WatermarksPrinting Watermarks in a Supported Driver Printing Watermarks in Macintosh OS X Version 10.3 or Higher Printing Mirror Images in Windows XP SP1 or Later Printing Mirror ImagesPrinting Mirror Images in a Supported Driver Printing Sending Secure, Proof, Personal Print, or Saved Print Jobs Setting Up a Special Print Job in Windows XP SP1 or LaterPrinting Special Job Types Click Print to send the print job Sending Print With Jobs Sending Print With Jobs in Windows XP SP1 or Later Printing or Deleting Secure Print Jobs Printing or Deleting Proof Print JobsSelect Secure Print Jobs OK Select Proof Print Jobs OK Printing or Deleting Personal Print Jobs Printing or Deleting Saved JobsSelect Personal Print Jobs OK Select Personal Saved Print Jobs OK Click Shared Saved Jobs Maintenance5 Maintenance and Cleaning General Precautions Cleaning the Paper Release Blade Cleaning the PrinterCleaning the Printer Exterior Lower the paper guide to its original position Cleaning the Feed Rollers Open Tray 1 and clean the gray pick roller. Close the tray 125 Usage Counters Billing Meters Routine Maintenance Supplies UsageUsage Profile Adding Ink To load ink Remove paper from the output tray Emptying the Waste Tray 8570 To empty the waste tray Open side door D Close side door D Replacing the Maintenance Kit 133 Consumables Ordering SuppliesLocating the Printer Serial Number Routine Maintenance Items When to Order SuppliesSelect Supplies Info OK Select Maintenance Kit Life OK Customer Replaceable Parts Recycling Supplies Precautions for Moving the Printer Moving and Repacking the Printer Moving the Printer Within the Office Removing the Maintenance Kit and Waste Tray Preparing the Printer for Shipping Remove the waste tray labeled B from the waste tray slot Turning Off the Printer Packing the Printer Maintenance ColorQube 8570/8870 Color Printer User Guide Troubleshooting6 General Troubleshooting Restarting the Printer Printer is Powered On But There is No Power Probable Cause SolutionProbable Cause Solutions Cannot Print to the Printer with a Network Connection Cannot Print to the Printer with a USB Connection Printing Takes Too Long Automatic 2-Sided Printing Prints 1-Sided Printer is Making Unusual NoisesDate and Time are Incorrect Printing a 2-Sided Document Manually on Jam at Exit Door B Paper JamsClearing Paper Jams If you did not find paper in , lift up the paper guides Jam at Front Door a 8X70-061 Jam at Tray Remove the top sheet from the tray 155 8X70-012 Close front door a Jam at Trays 3, 4, or 159 Confirm that all paper fragments have been removed 161 Troubleshooting Paper Jams Probable Causes SolutionsMinimizing Paper Jams Multiple Sheets are Pulled Together Paper Jam Message Stays On Media Misfeeds Controlling the Quality of Your Prints Print-Quality ProblemsPrinting the Troubleshooting Print Quality Selecting a Print-Quality Mode Click the Troubleshooting Pages linkPrint-Quality Mode Type of Print Job PostScript Driver Automatic Color Correction Adjusting ColorPCL Driver Using Color Sampler Pages Ink or Debris on Troubleshooting Print-Quality ProblemsNothing Prints or Pages are Blank Predominant Light Stripes Ink Missing from Print Random Light Stripes Colors are Off or Wrong Image Prints Too Light or Too DarkTransparency Images are Too Light or Too Dark Pantone Colors Do Not Match Select Spot Colors Removing Print Smears Eliminating Light Stripes Enabling Jet Substitution Mode Select Jet Substitution Mode OKSubstituting an Ink Jet Printing the Light Stripes Test Disabling Jet Substitution Mode Control Panel Help Getting HelpControl Panel Messages PrintingScout Alerts Online Support AssistantWeb Links ColorQube 8570 Printer ColorQube 8870 Printer Troubleshooting ColorQube 8570/8870 Color Printer User Guide Printer Specifications Physical Specifications Base UnitOptional Trays 3, 4, Clearance Requirements Relative Humidity Environmental SpecificationsTemperature Electrical Specifications Performance Specifications ResolutionPrint Speed Tray Tray 2, 3, 4 or Controller Specifications ProcessorMemory Interfaces Regulatory Information Canada Regulations Basic RegulationsUnited States FCC Regulations European Union Other Regulations Turkey RoHS Regulation Material Safety Data Sheets Page Recycling and Disposal Domestic/Household Environment Guidelines and InformationAll Countries North America European Union Professional/Business Environment For Business Users in the European Union Other Countries Removal Index Linux driver Printing side 1, 96 printing side 2, 96 manual feed printing Selecting for a print job in Windows Routine maintenance items, 135 routine maintenance tasks Troubleshooting Print Quality Page, 24 printing