General Troubleshooting, Restarting the Printer | Xerox 8870, 8570

Troubleshooting

General Troubleshooting

This section includes:

•Restarting the Printer on page 144

•Printer is Powered On But There is No Power on page 145

•Cannot Print to the Printer with a Network Connection on page 145

•Cannot Print to the Printer with a USB Connection on page 146

•Printing Takes Too Long on page 146

•Printer is Making Unusual Noises on page 147

•Date and Time are Incorrect on page 147

•Automatic 2-Sided Printing Prints 1-Sidedon page 147

This section contains procedures to help you locate and resolve general problems with the printer.

Restarting the Printer

Some problems can be resolved by simply restarting the printer.

To restart the printer using the Restart feature:

1.On the printer control panel, select Shut Down and then press OK.

2.Select Restart Printer > OK.

3.Select Restart the printer NOW? > OK.

To restart the printer using Standard Shutdown:

1.Close the printer doors.

2.Turn off the printer using the power switch located at the back right side of the printer.

3.Within 10 seconds after turning off the printer, select Standard Shutdown on the printer control panel.

4.After the power down process completes, wait 30 seconds, then turn the power switch to On.

If the problem is not resolved by restarting the printer, or shutting down the printer and waiting 30 seconds and then turning the printer back on, refer to the table in this chapter that best describes the problem. For more solutions, search the Online Support Assistant for information about the problem you are having.

•ColorQube 8570 printer: www.xerox.com/office/CQ8570support

•ColorQube 8870 printer: www.xerox.com/office/CQ8870support

144ColorQube 8570/8870 Color Printer User Guide

Image 144

Xerox 8870, 8570 manual General Troubleshooting, Restarting the Printer

Contents

User Guide Guide dutilisation Page Contents Printing Contents Selecting Print Options Maintenance Recycling and Disposal Contents ColorQube 8570/8870 Color Printer User Guide Safety1 Electrical Safety Power CordGeneral Guidelines See also Operational Safety Printer LocationOperational Guidelines Printer Supplies Maintenance Safety Printer Symbols Symbol Description Safety ColorQube 8570/8870 Color Printer User Guide Features2 Parts of the Printer Right-Front View Right-Side View Rear View Control Panel Down Arrow button Printer Configurations and Options Standard Features Options and Upgrades Configuration Select Information Pages OK Select Configuration Page OKInformation Pages Menu Map Other Information Pages Information Description Sample Pages Select Sample Pages OK More Information ColorQube 8570 Printer ColorQube 8870 Printer Xerox Support Centre Installation and Setup Installation and Setup Overview Printing the Connection SetupSelect Connection Setup OK Select Connection Setup Page OK Choosing a Connection Method Connecting to a Network Connecting Directly Using USB Assigning the Printer’s IP Address Automatically Assigning the IPv4 Address Manually Assigning the IPv4 Address Select IPv4 Address OK Configuring IPv6 Enabling IPv6 Using the Control PanelEnabling IPv6 Using CentreWare is Enabling IPv6 Setting the Interface ID Automatically Assigning the IPv6 AddressSelect User Interface ID from MAC address Using DHCPv6 Setting DHCPv6 Options Using the Control PanelSetting DHCPv6 Options Using CentreWare is Setting the IPv6 Address Using the Control Panel Setting the IPv6 Address Using CentreWare isManually Assigning an IPv6 Address Resetting the TCP/IP Configuration Setting Address Precedence Using CentreWare Internet Services Accessing CentreWare is Finding the Printer’s IP Address Select Printer Identification OKTCP/IPv4 Address TCP/IPv6 Addresses Installing the Software Operating System RequirementsAvailable Printer Drivers Unix and Linux Installing the Printer Driver for Windows Click Install Print Driver Installing the Printer Driver for Macintosh OS Installing the Printer for Macintosh OS X VersionBonjour Rendezvous Connection Installing the Printer for Macintosh OS X Version 10.4 LPD/LPR ConnectionUSB Connection Installing the Printer Driver for Unix Linux Click Continue Installing Other Drivers Installing the Printer When Using Cups as the Print SpoolerClick the PPD Files using Cups Printing Services link Installing Xerox Support Centre Power Saver Settings Power Saver ModeConfiguring Power Saver Mode Select Printer Controls OK Select Warmup Mode OK Enabling and Disabling Power Saver Mode Fast ResumeSelect Printer Controls OK Page Printing4 Printing Overview Supported Media Recommended Media ListsOrdering Media ColorQube 8570 printer ColorQube 8870 printer General Media Loading Guidelines Media That Can Damage Your Printer Supported Paper Sizes and Weights Paper Storage GuidelinesSelect Information Pages OK Loading Media Loading Paper in Tray Open the tray extension Using Manual Feed Select Tray 1 Paper OK Select Change Setup OK Loading Paper in Tray 2, 3, 4, or 8X70-002 8X70-092 8X70-113 Press OK Select the desired paper type and then press OK Setting Paper Handling Options Selecting the Tray 1 ModeTray 1 Mode Setting Description Select Tray 1 Mode OK Setting the Tray 1 Prompt Select Tray 1 Prompt OK Selecting the Tray 2-N Mode Tray 2 Mode Setting DescriptionSelect Tray 2 Mode OK Printing on Specialty Media Printing on Transparencies Transparency Printing Guidelines Printing on Transparencies from Tray Printing on Transparencies from Tray 2, 3, 4, or 8X70-104 Printing on Envelopes Envelope Printing Guidelines Printing on Envelopes from Tray Printing on Envelopes from Tray 2, 3, 4, or 8X70-127 Printing on Labels Label Printing GuidelinesPrinting on Labels from Tray Printing on Labels from Tray 2, 3, 4, or If necessary, adjust the paper guides to fit the labels Printing on Glossy Paper Glossy Paper Printing GuidelinesPrinting on Glossy Paper from Tray Printing on Glossy Paper from Tray 2, 3, 4 or Printing on Prepunched Paper Printing on Prepunched Paper from Tray Printing on Prepunched Paper from Tray 2, 3, 4, or Using Custom Paper Sizes Defining a Custom Paper Size at the PrinterSided Printing Defining a Custom Paper Size in the Printer Driver Printing on Custom-size Paper Select the Scale to fit paper size check box Creating Custom Paper Types Click the Custom Paper Types link Setting Default Print Options in Windows Selecting Print Options Selecting Print Options for an Individual Job in Windows Print Options for Windows Driver Tab Printing Options PostScript Language Level 2 Saving a Set of Commonly-Used Print Options in Windows Selecting Print Options for an Individual Job in Macintosh Xerox Features Menu Printing Options Print Options for MacintoshSaving a Set of Commonly-Used Print Options in Macintosh Using Earth Smart Features Job Completion Notification Enabling or Disabling Earth Smart Features Printing on Both Sides of the Paper Automatic 2-Sided Printing Guidelines Binding Edge Options Printing a 2-Sided Document AutomaticallyPortrait Landscape Printing a 2-Sided Document Manually Sided Print Sided Print, Flip on Short Edge Printing Side One Printing Side Two Printing Multiple Pages on a Single Sheet N-Up Printing N-Up in a Supported DriverPrinting N-Up in Windows XP SP1 or Later Printing N-Up in Macintosh OS X Version 10.3 or Higher Printing Booklets Selecting Booklet Printing in a Supported Driver Printing Booklets in Windows XP SP1 or LaterPrinting Booklets in Macintosh OS X Version 10.3 or Higher Select the Layout/Watermark tab Enlarging and Reducing Pages Scaling by Output Page Size Scaling by Percentage of Original Using Color Corrections Using Color by Words Adjusting Color Correction Selecting Color Correction Making Custom Color Adjustments Adjusting Automatic Color CorrectionCustom Automatic Color Description Printing in Black and White Printing in Black and White in a Supported DriverPrinting in Black and White in Windows XP SP1 or Later Printing Separators Printing Separators in a Supported DriverPrinting Separators in Windows XP SP1 or Later Printing Separators in Mac OS X Version 10.3 or Higher Printing Cover Pages Cover Print Option Pages Printed on CoverPrint Option Last Page of Text Blank Pages Printing Cover Pages in a Supported Driver Printing Cover Pages in Windows XP SP1 or Later Printing Watermarks Printing Watermarks in a Supported DriverPrinting Watermarks in Windows XP SP1 or Later Printing Watermarks in Macintosh OS X Version 10.3 or Higher Printing Mirror Images Printing Mirror Images in a Supported DriverPrinting Mirror Images in Windows XP SP1 or Later Printing Setting Up a Special Print Job in Windows XP SP1 or Later Printing Special Job TypesSending Secure, Proof, Personal Print, or Saved Print Jobs Click Print to send the print job Sending Print With Jobs Sending Print With Jobs in Windows XP SP1 or Later Printing or Deleting Secure Print Jobs Printing or Deleting Proof Print JobsSelect Secure Print Jobs OK Select Proof Print Jobs OK Printing or Deleting Personal Print Jobs Printing or Deleting Saved JobsSelect Personal Print Jobs OK Select Personal Saved Print Jobs OK Click Shared Saved Jobs Maintenance5 Maintenance and Cleaning General Precautions Cleaning the Printer Cleaning the Printer ExteriorCleaning the Paper Release Blade Lower the paper guide to its original position Cleaning the Feed Rollers Open Tray 1 and clean the gray pick roller. Close the tray 125 Usage Counters Billing Meters Routine Maintenance Supplies UsageUsage Profile Adding Ink To load ink Remove paper from the output tray Emptying the Waste Tray 8570 To empty the waste tray Open side door D Close side door D Replacing the Maintenance Kit 133 Ordering Supplies Locating the Printer Serial NumberConsumables Routine Maintenance Items When to Order SuppliesSelect Supplies Info OK Select Maintenance Kit Life OK Customer Replaceable Parts Recycling Supplies Precautions for Moving the Printer Moving and Repacking the Printer Moving the Printer Within the Office Removing the Maintenance Kit and Waste Tray Preparing the Printer for Shipping Remove the waste tray labeled B from the waste tray slot Turning Off the Printer Packing the Printer Maintenance ColorQube 8570/8870 Color Printer User Guide Troubleshooting6 General Troubleshooting Restarting the Printer Printer is Powered On But There is No Power Probable Cause SolutionProbable Cause Solutions Cannot Print to the Printer with a Network Connection Cannot Print to the Printer with a USB Connection Printing Takes Too Long Printer is Making Unusual Noises Date and Time are IncorrectAutomatic 2-Sided Printing Prints 1-Sided Printing a 2-Sided Document Manually on Paper Jams Clearing Paper JamsJam at Exit Door B If you did not find paper in , lift up the paper guides Jam at Front Door a 8X70-061 Jam at Tray Remove the top sheet from the tray 155 8X70-012 Close front door a Jam at Trays 3, 4, or 159 Confirm that all paper fragments have been removed 161 Troubleshooting Paper Jams Probable Causes SolutionsMinimizing Paper Jams Multiple Sheets are Pulled Together Paper Jam Message Stays On Media Misfeeds Print-Quality Problems Printing the Troubleshooting Print QualityControlling the Quality of Your Prints Selecting a Print-Quality Mode Click the Troubleshooting Pages linkPrint-Quality Mode Type of Print Job PostScript Driver Adjusting Color PCL DriverAutomatic Color Correction Using Color Sampler Pages Troubleshooting Print-Quality Problems Nothing Prints or Pages are BlankInk or Debris on Predominant Light Stripes Ink Missing from Print Random Light Stripes Image Prints Too Light or Too Dark Transparency Images are Too Light or Too DarkColors are Off or Wrong Pantone Colors Do Not Match Select Spot Colors Removing Print Smears Eliminating Light Stripes Enabling Jet Substitution Mode Select Jet Substitution Mode OKSubstituting an Ink Jet Printing the Light Stripes Test Disabling Jet Substitution Mode Getting Help Control Panel MessagesControl Panel Help PrintingScout Alerts Online Support AssistantWeb Links ColorQube 8570 Printer ColorQube 8870 Printer Troubleshooting ColorQube 8570/8870 Color Printer User Guide Printer Specifications Physical Specifications Base UnitOptional Trays 3, 4, Clearance Requirements Environmental Specifications TemperatureRelative Humidity Electrical Specifications Performance Specifications ResolutionPrint Speed Tray Tray 2, 3, 4 or Controller Specifications ProcessorMemory Interfaces Regulatory Information Basic Regulations United States FCC RegulationsCanada Regulations European Union Other Regulations Turkey RoHS Regulation Material Safety Data Sheets Page Recycling and Disposal Guidelines and Information All Countries North America European UnionDomestic/Household Environment Professional/Business Environment For Business Users in the European Union Other Countries Removal Index Linux driver Printing side 1, 96 printing side 2, 96 manual feed printing Selecting for a print job in Windows Routine maintenance items, 135 routine maintenance tasks Troubleshooting Print Quality Page, 24 printing