Xerox 8870 Minimizing Paper Jams, Troubleshooting Paper Jams, Multiple Sheets are Pulled Together

Troubleshooting

Minimizing Paper Jams

This section provides information to help you minimize paper jams.

Make sure to:

•Use only supported media. For more information see Supported Media on page 53.

•Set the tray settings on the control panel to the loaded media size and type.

•Load the media flat, especially on the leading edge.

•Install the printer on a hard, flat, level surface.

•Store media in a dry location.

•Remove transparencies from the output tray immediately after printing to avoid static buildup.

•Adjust the media guides in trays after inserting the media. A guide that is not properly adjusted can cause poor print quality, media misfeeds, skewed prints, and printer damage.

Avoid the following:

•Media that is folded, wrinkled, or excessively curled.

•Fanning transparencies because this causes static.

•Loading more than one type/size/weight of media in a tray at the same time.

•Overfilling the trays.

•Allowing the output tray to overfill.

•Allowing the output tray to fill with more than a few transparencies.

Troubleshooting Paper Jams

This section includes:

•Multiple Sheets are Pulled Together on page 162

•Paper Jam Message Stays On on page 163

•Media Misfeeds on page 163

The printer is designed to function with minimal paper jams using Xerox supported media. Other media types may cause more frequent paper jams. If supported media is jamming frequently in one area, that area may need to be cleaned or repaired.

Multiple Sheets are Pulled Together

Probable Causes	Solutions
The paper tray is too full.	Remove some of the paper. Do not load paper past
	the fill line. For details, see Loading Media on
	page 56.
The front edges of the paper are not even.	Remove the paper, align the front edges, then reload
	it.

162ColorQube 8570/8870 Color Printer User Guide