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Zebra Technologies XiIIIPlus Troubleshooting

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Troubleshooting

This chapter provides you with information about LCD, print quality, communications, and other errors that you might need to troubleshoot.

Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Printer Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Additional Printer Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Additional Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

23063L-001 Rev. 2 6/21/2004

RXiIIIPlus User Guide

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Contents
Zebra User Guide Customer Order # 23063L-001 Manufacturer Part # 23063L-001Rev Zebra Technologies Page Contents Page Page Page Proprietary Statement Product Improvements FCC Compliance Statement Canadian DOC Compliance Statement Liability Disclaimer Limitation of Liability Warranty Information Printers Printheads Related Hardware Items Supplies Products Page Printer Software and Firmware License Agreement Page Page Page Page Page Preface Support Document Conventions Related Documents Introduction Exterior View Front Panel Front Panel Buttons Front Panel Lights Printer Components Printer Setup Before You Begin Report Shipping Damage Store or Reship the Printer Select a Surface Provide Proper Operating Conditions Allow Proper Space Provide a Data Source Power Cord Specifications Select a Communication Interface Data Cable Requirements Selecting Media Non-ContinuousMedia Continuous Media RFID “Smart” Labels When to Use Ribbon Ribbon Width Coated Side of Ribbon Adhesive Test Ribbon Scratch Test Page Page Printer Operation Load Roll Media Page Load Fanfold Media Page Load Ribbon Page Page Page Remove Used Ribbon Print a Printer Configuration Label Page Calibrate the Printer Media and Ribbon Sensor Calibration Page Transmissive (Media) Sensors Page Toggle Position Adjustment Printhead Pressure Adjustment Page Page Front Panel Controls Enter Setup Mode Exit Setup Mode Default Password Value Disable the Password Protection Feature Front Panel LCD Page Page Page Page Page Page Page Page Page Page Page Page Page Page ZebraNet® Wired Print Server LCD Displays Page RFID Guidelines Transponder Placement ZPL II Commands for RFID ^HV Host Verification ^RS RFID Setup Page Page ^RT Read Tag ^WT Write Tag Sample of RFID Programming Page Page Data Ports Parallel Port Page Serial Port Serial Pin Configuration RS-232Interface Connections Page RS-422/RS-485Interconnections USB 2.0 Port Page Memory Cards PCMCIA Memory Card Page CompactFlash Card Page Page Routine Maintenance Cleaning Schedule Clean Exterior Printhead and Platen Roller Page Sensors Transmissive (Media) Sensor Locations Snap Plate Replace Fuse Page Page Troubleshooting Troubleshooting LCD Error Messages Page Page Print Quality Problems Page Communications Problems Page Power-OnSelf Test Additional Printer Self Tests CANCEL Self Test PAUSE Self Test FEED Self Test Communications Diagnostics Test Additional Printer Diagnostics Specifications Standard Features Print Modes Zebra Programming Language (ZPL II®) Bar Codes Agency Approvals for All Printers Compliance for All Printers Electrical Specifications Environmental Conditions for Operation and Storage Print Specifications by Model Ribbon Specifications Label Specifications Page Index