Troubleshooting

LCD Error Messages

LCD Error Messages

The LCD displays messages when there is an error. See Table 11 for LCD errors, the possible causes, and the recommended solutions.

Table 11 • LCD Error Messages

LCD

 

Possible Cause

Recommended Solution

 

 

 

RIBBON OUT

Thermal Transfer Mode—

Load the ribbon correctly, following directions in

 

 

Ribbon is not loaded or is loaded

Load Ribbon on page 26.

 

 

incorrectly.

 

 

 

 

 

 

 

Thermal Transfer Mode—

Adjust the media and ribbon sensors. See Media

 

 

Ribbon is loaded but the ribbon

and Ribbon Sensor Calibration on page 34.

 

 

sensor is not sensing the ribbon.

 

 

 

 

 

 

 

Direct Thermal Mode—

Make sure that ribbon is not loaded and that the

 

 

Ribbon is loaded.

printer is in Direct Thermal Print Mode. See

 

 

 

Selecting Print Method on page 45.

 

 

 

 

 

 

Direct Thermal Mode—

Make sure the printer driver and software settings

 

 

Settings are incorrect.

are compatible with Direct Thermal Print Mode.

 

 

 

 

PAPER

OUT

Labels are not loaded or are

Load the labels correctly. See Load the Printer

 

 

loaded incorrectly.

on page 22.

 

 

 

 

 

 

Media Sensor is not adjusted

Check the position of the media sensors, and adjust

 

 

correctly.

if necessary. See Media and Ribbon Sensor

 

 

 

Calibration on page 34.

 

 

 

 

 

 

Printer is set for non-continuous

• Make sure the labels and the Media Type settings

 

 

labels but continuous labels are

match. See Setting Media Type on page 45.

 

 

loaded.

• Make sure the printer driver or software settings

 

 

 

match the label and Media Type settings.

 

 

 

• Calibrate the printer. For more information, see

 

 

 

Calibrate the Printer on page 33.

 

 

 

 

 

 

The MAX LENGTH setting is

Change the MAX LENGTH setting to a value that is

 

 

set to a value that is shorter than

at least 1 in. (25 mm) longer than the labels.

 

 

the actual length of the label.

 

 

 

 

HEAD

OPEN

The printhead is not fully closed. Close the printhead.

 

 

 

 

HEAD

ELEMENT

One or more of the printhead

• If the failed elements affect your printing

BAD

 

elements failed the printhead

application, replace the printhead.

 

 

element test.

• To override this error, disable the head test count

 

 

 

feature on the front panel by defaulting the value

 

 

 

to 0000.

 

 

 

 

23063L-001 Rev. 2 6/21/2004

RXiIIIPlus User Guide

101