Troubleshooting

Print Quality Problems

Table 12 • Print Quality Problems (Continued)

Problem

Possible Cause

Recommended Solution

Light, consistent The printhead or platen roller is vertical lines running dirty.

through the labels

Clean the printhead and platen roller as instructed in Printhead and Platen Roller on page 91.

Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.

Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static- sensitive components such as circuit boards and printheads.

Intermittent creases on the left and right edges of the labels

There is too much toggle pressure on the printhead.

Reduce the toggle pressure. See Adjust Printhead Pressure and Toggle Position on page 38.

Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static- sensitive components such as circuit boards and printheads.

Wrinkled Ribbon

The ribbon is not loaded

Load the ribbon correctly. See Load Ribbon

 

correctly.

on page 26.

 

 

 

The darkness setting is incorrect. Set the darkness to the lowest possible setting for

 

 

good print quality. See Adjusting Print Darkness

 

 

on page 44.

 

 

 

 

Incorrect printhead pressure or

Set the pressure to the minimum required for good

 

balance.

print quality. See Adjust Printhead Pressure and

 

 

Toggle Position on page 38.

 

 

Electrostatic Discharge Caution •

 

 

Observe proper electrostatic safety

 

 

precautions when handling any static-

 

 

sensitive components such as circuit

 

 

boards and printheads.

The labels are not feeding correctly. They are shifting from side to side.

Make sure that the media guide and media supply guide touch the edge of the media.

Adjust the ribbon strip plate.

23063L-001 Rev. 2 6/21/2004

RXiIIIPlus User Guide

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