Check the communication settings on the computer. Ensure that they match the printer settings.

Troubleshooting

Communications Problems

Communications Problems

Table 13 identifies problems with communications, the possible causes, and the recommended solutions.

Table 13 • Communications Problems

Problem

Possible Cause

Recommended Solution

 

 

 

A label format was sent to

The communication

Check the printer driver or software

the printer but was not

parameters are incorrect.

communications settings (if applicable).

recognized. The DATA light

 

 

 

If you are using serial communication, check the

does not flash.

 

 

serial port setting in the front panel menu. See

 

 

 

 

Setting Serial Communications on page 50.

 

 

 

 

 

Make sure you are using the correct

 

 

communication cable. See Data Cable

 

 

Requirements on page 13 for the requirements.

 

 

 

 

 

Using the front panel controls, check the

 

 

protocol setting. It should be set to N O N E . See

 

 

Setting Protocol on page 51.

 

 

 

 

 

If a driver is used, check the driver

 

 

communication settings for your connection.

 

 

 

A label format was sent to

The host is set to EPP parallel

Change the settings on the computer host to

the printer. Several labels

communications.

standard parallel communications. See Setting

print, then the printer

 

Parallel Communications on page 50.

skips, misplaces, misses, or

 

 

The serial communication

Ensure that the flow control settings match.

distorts the image on the

settings are incorrect.

 

label.

Check the communication cable length. See

 

 

 

Data Cable Requirements on page 13 for

 

 

requirements.

 

 

 

 

 

Check the printer driver or software

 

 

communications settings (if applicable).

 

 

 

A label format was sent to

The prefix and delimiter

Verify the prefix and delimiter characters. See

the printer but was not

characters set in the printer do

Format Prefix Character on page 53 and

recognized. The DATA light

not match the ones in the

Delimiter Character on page 53 for the

flashes but no printing

label format.

requirements.

occurs.

 

 

Incorrect data is being sent to

Ensure that ZPL is being used.

 

 

the printer.

 

 

 

 

 

 

106

RXiIIIPlus User Guide

6/21/2004 23063L-001 Rev. 2