6:Troubleshooting Troubleshooting Procedures
ERROR MESSAGES (printer will not operate)
Problem / Symptom | Description or Cause | Possible SolutionNote |
MECHANICAL ERROR | The card feeder feeds two cards | Calibrate the Card Load Sensor via |
(continued) | completely onto the card feed | the !SAP 1 command. For command |
| module. | implementation, refer to Tools on |
|
| page 49. |
| The card feeder partially feeds the | The card thickness adjustment |
| second card, thereby blocking card | (arrow below) should be closed one |
| feed module operation. | or two clicks, one click at a time. |
| The card feeder does not feed a card. | Remove the card, fan the card stack, |
| This may be because two cards are | and return the cards to the |
| stuck together or a leading edge | card feeder. |
| is damaged. |
|
| The card feeder does not feed a card; | The card thickness adjustment |
| and it is not due to | (circled below) should be opened |
| cards, damaged cards, or cards that | one or two clicks, one click at a time. |
| were not fanned. |
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|
|
|
OUT OF CARDS | Check for cards in the card feeder. | If no cards present, load cards; then |
|
| press the Panel Button for 1 second. |
|
| The printing job will restart. |
| Card did not feed. | 1. Verify that the card thickness |
|
| adjustment is set to the thickness of |
|
| the cards being used. |
|
| 2. Fan the card stack to ensure that |
|
| cards are not stuck together. |
|
| 3. Remove the first card in the stack, |
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| and check if the edge is damaged; |
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| discard if it is. |
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| 4. Open the card thickness |
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| adjustment one or two detent clicks. |
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|
|
OUT OF RIBBON
Check ribbon. May be defective or entirely used.
Load a new ribbon cartridge. Refer to Loading Ribbon Cartridge on page 32 for details.
Note: If the problem persists, contact Technical Support; see Worldwide Support on page 117.
76 | Zebra ZXP Series 1 Card Printer User’s Manual |
