Zebra Technologies zebra zxp series 1 user manual Possible Cause

6: Troubleshooting

Troubleshooting Procedures

Example • Non-printing horizontal lines (white)

There are non-printing horizontal lines (white) on the card surfaces.

Possible Cause:

•Ribbon cartridge is not correctly positioned.

Solutions:

•Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon.

•Replace ribbon cartridge. Refer to Loading Ribbon Cartridge on page 32.

Possible Cause:

•Printhead is dirty.

Solutions:

•Clean the Printhead. Refer to Cleaning the Printhead on page 72.

Possible Cause:

•Printhead elements are damaged (e.g., scratched or burnt).

Solutions:

•Call Zebra Customer Service for Printhead replacement information; see Worldwide Support on page 117.

Possible Cause:

•Loose printhead data cable connection.

Solutions:

•Ensure that the cable connection at the Printhead is secure.

P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 79