ZyXEL Communications 100WH user manual Problems Connecting to a Remote node or ISP, Symptoms, 11-3

Prestige 100WH Internet Access Router

11.4 Problems Connecting to a Remote node or ISP

Table 11-4.	Troubleshooting a Connection to a Remote Node or ISP
Symptoms		Corrective Action
Can’t Connect to a remote node		Check Menu 24.1 to verify the WAN port status. If it indicates
or ISP		[down], then refer to the section on the WAN port problems.
		In Menu 24.4.5, do a manual call to that remote node. The
		messages will show you whether the call is successful. If the
		call fails, verify the telephone number(s) in Menu 11.
		If the call is successful, but the call still terminates, then it
		must be a PPP negotiation problem. Verify the following
		parameters in Menu 11: My Login, My Password, Route, IP
		LAN Addr. Also verify your IP address in Menu 3.2.
		Check the error log in Menu 24.3.1, this will usually give you
		hints of why that call was dropped. If there is nothing in the
		log, the call may have been dropped by the remote device.
		Make sure that the configurations on the two devices are
		consistent.

11.5 Problems with Remote User Dial-in

Table 11-5.	Troubleshooting Remote User Dial-in
Symptoms		Corrective Action
Remote User Cannot dial in		Verify the dial-in user has the correct login name and
		password
		Verify that the IP address is specified correctly in Menu 13.
		Check that either the dial-in supplying a valid IP address, or
		that the Prestige is assigning a valid address from the IP
		pool.

Chapter 11 Troubleshooting 11-3