Manuals / ZyXEL Communications / Computer Equipment / Network Router

ZyXEL Communications 100WH Customer Support, Product Information, FTP Information, North America

Models: 100WH

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Customer Support

Prestige 100WH Internet Access Router

Customer Support

If you have questions about your ZyXEL product or desire assistance, contact ZyXEL Communications Corporation offices worldwide, in one of the following ways:

North America

ZyXEL Communications Inc.

4920 E. La Palma Avenue Anaheim, CA 92807 USA

Telephone: (714) 693-0808 (call between 8:00 AM and 5:00 PM PST)

Facsimile: (714) 693-8811

E-mail: - Sales Inquiries: sales@zyxel.com

- Technical Support: support@zyxel.com

Worldwide Support

ZyXEL Communications Corporation

6, Innovation Road II, Science-Based Industrial Park Hsinchu, Taiwan 300, R.O.C.

Telephone: 886-3-578-3942 Ext.: 266 (call between 8:00 AM and 5:00 PM [Taiwan time GMT+8:00])

Facsimile: 886-3-578-2439

E-mail: - Sales Inquiries: sales@zyxel.com.tw

-Technical Support: support@zyxel.com.tw

Product Information

For product information, visit our site on the World Wide Web: http://www.zyxel.com.

FTP Information

Information such as ZyXEL software and ROM updates is available for download at these FTP addresses:

North America: ftp.zyxel.com

Europe: ftp.zyxel.co.at

viCustomer Support

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ZyXEL Communications Customer Support, Product Information, FTP Information, Prestige 100WH Internet Access Router

Contents

ZyXEL Internet Access RouterTOTAL INTERNET ACCESS SOLUTION Prestige 100WHTrademarks CopyrightDisclaimer Internet Access RouterFederal Communications Commission FCC Interference Statement Prestige 100WH Internet Access RouterFCC Interference Statement Information for Canadian Users Prestige 100WH Internet Access Routeriv Information for Canadian Users ZyXEL Limited Warranty Prestige 100WH Internet Access RouterZyXEL Limited Warranty FTP Information Customer SupportProduct Information Prestige 100WH Internet Access Routerxiii Table of ContentsPrestige 100WH Internet Access Router Chapter2-12 Prestige 100WH Internet Access Router2-10 ChapterChapter Prestige 100WH Internet Access RouterChapter Chapter10-1 Prestige 100WH Internet Access RouterChapter ChapterList of Figures Prestige 100WH Internet Access RouterList of Figures Prestige 100WH Internet Access Router xii List of FiguresList of Tables List of TablesPrestige 100WH Internet Access Router xiiiPrestige 100WH Internet Access Router xiv List of TablesAbout Your Internet Access Router PrefaceAbout This Users Manual Structure of this Manual Orientation Map2 INTERNET ACCESS Orientation Map1 INSTALLATION 4 MANAGEMENTMAINTENANCEPage 1.2 Features of Prestige 100WH Getting to Know Your Internet Access Router1.1 Prestige 100WH Internet Access Router Ease of InstallationDial-On-Demand Protocols SupportedIntegrated 4-Port Ethernet Hub Full Network ManagementData Compression 1.3 The WAN Port1.3.1 Terminology Networking CompatibilityPrestige 100WH Internet Access Router 1.4 Prestige 100WH Front Panel1.4.1 Front Panel Description Prestige 100WHIndicator 1.4.2 Front Panel LEDSPrestige 100WH Internet Access Router LED Functions1.5 Prestige 100WH Back Panel 1.4.3 WAN Port Status LEDs1.6.2 Internet Single User Account 1.6.1 Internet Access1.6 Applications for Prestige 100WH INTERNET ISP1.6.3 LAN-to-LAN Connection Branch Office LAN Corporate LANFigure 1-4. LAN-to-LAN Connection Application 1.6.4 Remote Access Server Corporate LANPage Prestige 100WH Internet Access Router Hardware Installation & Initial Setup2.1 Unpacking your Internet Access Router Item Checklist2.2 Additional Installation Requirements Computer 2.3 Connect your Internet Access Router2.3.1 Prestige 100WH Connections Prestige 100WH Internet Access RouterStep 2. Connect the WAN Device Step 4. Connect the Power Adapter to your PrestigeStep 1. Connect Your Computer and Your Prestige Step 3. Ethernet Connections2.4 Connecting External Hubs 2.5 Power On Your PrestigeStep 1. Initial Screen Enter Password 2.6 Navigating the SMT Interface gives you choices to choose from. In the second case, press thePrestige 100WH Internet Access Router 2.7 Changing the System Password2.6.1 System Management Terminal Interface Summary Figure 2-4. SMT Main MenuNote on Password Field 2.8 General Setup 2-10 Chapter 2 Hardware Installation & Initial SetupField Prestige 100WH Internet Access RouterGeneral Setup Menu Fields Description2.9 Prestige 100WH WAN Port Setup 2.9.1 WAN Port SetupField Prestige 100WH Internet Access RouterWAN Port Setup Menu Fields Description2.9.2 Advanced WAN Port Setup Figure 2-8. Menu 2.1.1 - Advanced WAN SetupAt Command Strings DTR Signal Response StringsCall Control Parameters Internet Access Application 3.1 Ethernet SetupChapter 3.2 TCP/IP Ethernet and DHCP Setup 3.2.1 IP Address and Subnet Mask3.2.2 RIP Setup 3.2.3 DHCP ConfigurationNote on IP Address Assignment IP Pool Setup 3.2.4 More on IP Address and Subnet MaskDNS Sever Addresses 3.3 Configuring TCP/IP and DHCP Figure 3-3. Menu 3.2 - TCP/IP and DHCP Ethernet SetupTCP/IP Ethernet Setup Menu Fields Prestige 100WH Internet Access RouterDHCP Ethernet Setup Menu Fields FieldTable 3-3. Internet Account Information 3.4 Internet Access ConfigurationFigure 3-4. Menu 4 - Internet Access Setup Internet Account Information3-8 Chapter 3 Internet Access Application 3.5 Single User Account 3.5.1 Advantages of SUA 3.5.2 Configuration for Single User Account Figure 3-6. Menu 4 - Internet Access Setup for Single User Account3.6 Configuring Backup ISP Accounts 3-12 Chapter 3 Internet Access Application3.6.1 Configure a Backup ISP 3.6.2 To Switch ISP3.7 Editing Script Options Welcome to Acme, Inc Login myLogin PasswordLogin successful Starting PPP… The Internet Setup Script menu is shown in Figure Page 4.1.1 Remote Node Profile Remote Node Configuration4.1 Remote Node Setup Chapter4-2 Chapter 4 Remote Node Configuration continued Prestige 100WH Internet Access RouterRemote Node Profile Menu Fields for Dial-up Line Applications Fieldcontinued Prestige 100WH Internet Access RouterRemote Node Profile Menu Fields for Dial-up Line Applications Fieldcontinued Prestige 100WH Internet Access RouterRemote Node Profile Menu Fields for Dial-up Line Applications Fieldcontinued Prestige 100WH Internet Access RouterRemote Node Profile Menu Fields for Dial-up Line Applications Field4.1.2 Editing PPP Options 4.2 Outgoing Authentication Protocol 4-8 Chapter 4 Remote Node ConfigurationRemote Node TCP/IP Configuration 5.1 LAN-to-LAN ApplicationChapter 5.1.1 Remote Node Setup Figure 5-2. Menu 11.3- Remote Node Network Layer Options for TCP/IPApplications Remote Network Local NetworkPrestige 100WH between Yes and No. See Chapter 3 - Internet Access Application for Prestige 100WH Internet Access RouterRemote Node Network Layer Options for a TCP/IP Configuration 5-4 Chapter 5 Remote Node TCP/IP ConfigurationRemote Node Network Layer Options for a TCP/IP Configuration Remote IP AddressPrestige 100WH Internet Access Router continuedRouter 5.1.2 Static Route SetupRouter Figure 5-4. Example of Static Routing TopologyFigure 5-5. Menu 12 - Static Route Setup Figure 5-6. Menu 12.1 - Edit IP Static RouteEdit IP Static Route Menu Fields Prestige 100WH Internet Access Router5-8 Chapter 5 Remote Node TCP/IP Configuration FieldDial-in Server Applications 6.1 TelecommutingChapter Telecommuter Remote User Prestige 100WH Internet Access RouterCorporate LAN Figure 6-1. Example of Remote User TelecommuterLocal Network 6.2 LAN-to-LAN ApplicationRemote Network Figure 6-2. Example of a LAN-to-LAN Application6.3 Default Dial-In Setup Figure 6-3. Menu 13 - Default Dial-in SetupField Prestige 100WH Internet Access RouterDefault Dial-in Setup Fields DescriptionField Prestige 100WH Internet Access RouterDefault Dial-in Setup Fields continued DescriptionField Prestige 100WH Internet Access RouterDefault Dial-in Setup Fields continued Description6.4 Dial-In Users Setup Figure 6-4. Menu 14 - Dial-in User SetupFigure 6-5. Menu 14.1 - Edit Dial-in User Field Prestige 100WH Internet Access RouterEdit Dial-in User Menu Fields Description6.5 CLID Authentication 6.6 Callback6-10 Chapter 6 Dial-in Server Applications Filter Configuration About FilteringChapter The Filter Structure of the Prestige Outgoing Packet Filtering Process7.1 Configuring a Filter Set Figure 7-2. Menu 21 - Filter Set Configuration7.1.1 Filter Rules Summary Menu Description Prestige 100WH Internet Access RouterAbbreviations Abbreviations Used If Filter Type Is IP7.2 Configuring a Filter Rule OffsetLength Figure 7-4 displays Menu 21.1.1 TCP/IP Filter Rule 7.2.1 TCP/IP Filter RulePrestige 100WH Internet Access Router Figure 7-4. Menu 21.1.1 - TCP/IP Filter RuleTable 7-4. TCP/IP Filter Rule Menu Fields Prestige 100WH Internet Access Router7-8 Chapter 7 Filter Configuration FieldField Prestige 100WH Internet Access RouterTCP/IP Filter Rule Menu Fields continued Description7.2.2 Generic Filter Rule Field Prestige 100WH Internet Access RouterGeneric Filter Rule Menu Fields DescriptionPage System Password 8.1 Configure the System PasswordChapter Page Telnet Configuration and Capabilities 9.1 About Telnet ConfigurationChapter 9.2 Single Administrator 9.2.1 System TimeoutSystem Maintenance Figure 10-1. Menu 24 - System MaintenanceChapter 10.1 System Status The following Table 10-1 describes the fields present in Menu 24.1 - System Maintenance - Status Field Prestige 100WH Internet Access Router10-4 Chapter 10 System Maintenance Description10.2 Terminal Baud Rate 10.3 Log and Trace10.3.1 View Error Log 10.3.2 Syslog And Accounting Call Information Messages 10.4 Diagnostic Fields Prestige 100WH Internet Access RouterSystem Maintenance Menu Diagnostic Test Options DescriptionFigure 10-9. Trace Display of a Failed Authentication Figure 10-9 shows a trace example where authentication failedPrestige 100WH Internet Access Router 10-1110.5 Backup Configuration 10.6 Restore Configuration10-12 Chapter 10 System Maintenance 10.7 Firmware Update Figure 10-10. Menu 24.7 - System Maintenance - Upload Firmware10.7.1 Uploading Firmware Figure 10-11. Menu 24.7.1 - Example of Uploading RAS Using PCPLUS10.7.2 Uploading ROM File Figure 10-12. Menu 24.7.2 - System Maintenance - Upload ROM File10.8 Command Interpreter Mode 10.9 Call ControlFigure 10-15. Menu 24.9 - System Maintenance - Call Control 10.9.1 Blacklist Figure 10-16. Menu 24.9.2 - Blacklist10.9.2 Budget Management Prestige 100WH Internet Access Router Troubleshooting11.1 Problems Starting Up the Prestige Table 11-1. Troubleshooting the Start-Up of your PrestigePrestige 100WH Internet Access Router 11.2 Problems With the Modem11.3 Problems with the LAN Interface Troubleshooting a WAN Port ConnectionPrestige 100WH Internet Access Router 11.4 Problems Connecting to a Remote node or ISP11.5 Problems with Remote User Dial-in Troubleshooting a Connection to a Remote Node or ISPPage Index IndexPrestige 100WH Internet Access Router Prestige 100WH, 2-3 Corporate OfficePrestige 100WH Internet Access Router I-2 Index