Toshiba R-TH10, B-492L Troubleshooting, Error Messages Problems/Causes Solutions, Restart key

5. TROUBLESHOOTING EO1-33032

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer. Then contact an authorized TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

∙If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

∙After the printer is turned off, all print data in the printer is cleared.

∙“****” indicates the remaining number of labels to be printed. Up to 9999 (pieces)

Error Messages			Problems/Causes		Solutions
HEAD OPEN		The print head block is opened in Online		Close the print head block. Then press
		Mode.		the [RESTART] key.
HEAD OPEN	****	Feeding or printing has been attempted		Close the print head block. Then press
		with the Print Head Block open.		the [RESTART] key.
COMMS ERROR		A communication error has occurred.		Make sure the interface cable is correctly
				connected to the printer and the host, and
				the host is turned on. Then press the
				[RESTART] key.
PAPER JAM	****	1. The media is jammed in the media		1.	Remove the jammed media, and clean
			path. The media is not fed smoothly.		the platen. Then reload the media
					correctly. Finally press the
				2.	[RESTART] key.
		2. A wrong media sensor is selected for			Turn the printer off and then on. Then
			the media being used.		select the media sensor for the media
					being used. Finally resend the print
					job.
		3. The Black Mark Sensor is not		3.	Adjust the sensor position. Then press
			correctly aligned to the Black Mark		the [RESTART] key.
			on the media.
		4. Size of the loaded media is different		4.	Replace the loaded media with one
			from the programmed size.		that matches the programmed size
					then press the [RESTART] key, or
					turn the printer off and then on, select
					a programmed size that matches the
					loaded media. Finally resend the print
					job.
		5. The Feed Gap Sensor cannot		5.	Refer to Section 6.4 to set the
			distinguish the print area from a		threshold. If this does not solve the
			label gap.		problem, turn off the printer, and call
					an authorized service representative.
NO PAPER	****	1.	The media has run out.	1.	Load new media. Then press the
					[RESTART] key.
		2.	The media is not loaded properly.	2.	Reload the media correctly. Then
				3.	press the [RESTART] key.
		3.	The media is slack.		Take up any slack in the media.
RIBBON ERROR ****		The ribbon is not fed properly.		Remove the ribbon, and check the status
				of the ribbon. Replace the ribbon, if
				necessary. If the problem is not solved,
				turn off the printer, and call an authorized
				service representative.

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