Possible Problems

Error Messages	Problems/Cause	Solutions
NO RIBBON ****	The ribbon has run out.	Load a new ribbon. Then press the
		[RESTART] key.
EXCESS HEAD TEMP	The print head has overheated.	Turn off the printer, and allow it to cool
		down (for about 3 minutes). If this does
		not solve the problem, call a TOSHIBA
		TEC authorized service representative.
HEAD ERROR	There is a problem with the Print Head.	Replace the Print Head. Then press the
		[RESTART] key.
COVER OPEN ****	Media feed or print operation is	Close the top cover, then press the
	attempted with the top cover opened.	[RESTART] key.
PINCH OPEN ****	Media feed or print operation is	Set the pinch roller, then press the
	attempted with the pinch roller raised.	[RESTART] key.
PEEL OPEN ****	Media feed or print operation is	Close the strip pinch roller unit, then press
	attempted with the strip pinch roller unit	the [RESTART] key.
	opened.
GUIDE OPEN ****	Media feed or print operation is	Set the media guide plate, then press the
	attempted with the media guide plate	[RESTART] key.
	removed.
Other error messages	A hardware or software problem may	Turn the printer off and then on. If this
	have occurred.	does not solve the problem, turn off the
		printer again, and call a TOSHIBA TEC
		authorized service representative.

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems				Causes		Solutions
The printer	will not		1.	The AC Power Cord or DC Power	1.	Plug in the AC Power Cord or DC
turn on.				Cord is disconnected.		Power Cord.
			2.	The AC outlet is not functioning	2.	Make sure that the power is supplied
				correctly.		using another electric appliance.
			3.	The fuse has blown, or the circuit	3.	Check the fuse or breaker.
				breaker has tripped.
The media is not fed.			1.	The media is not loaded properly.	1.	Load the media properly.
			2.	The printer is in an error condition.	2.	Solve the error in the Message
						Display. (See Section 5.1 for more
						detail.)
Nothing is printed		on	1.	The media is not loaded properly.	1.	Load the media properly.
the media.			2.	The ribbon is not loaded properly.	2.	Load the ribbon properly.
			3.	A print head is not installed properly.	3.	Install the Print Head properly. Close
			4.	The ribbon and media are not		the Print Head Block.
			4.	The ribbon and media are not	4.	Select an appropriate ribbon for the
				matched.		media type being used.
The printed	image	is	1.	The ribbon and media are not	1.	Select an appropriate ribbon for the
blurred.				matched.		media type being used.
			2.	The Print Head is not clean.	2.	Clean the print head using a Print
						Head Cleaner.

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