Toshiba 5520c manual Messages Displayed on the Touch Panel, Message Problem Description Solution

Page 10

1 TROUBLESHOOTING FOR THE HARDWARE

Messages Displayed on the Touch Panel

When a message appears on the touch panel, see the table below to solve the problem.

Message

Problem Description

Solution

 

 

 

Close *** cover.

The cover indicated by *** is open.

Check the cover on the touch panel and close it.

 

 

 

Misfeed in ***

Paper jam has occurred inside the

Remove the jammed paper following the guidance

 

equipment.

displayed on the touch panel.

 

 

P.11 “Clearing a Paper Jam”

 

 

 

Install new *** toner cartridge

No toner is left. “***” indicates the

See the color indication on the touch panel and

 

color.

replace the toner cartridge.

 

(The colors are shown abbreviated

(About another 2000 copies can be made after this

 

when two or more toners are running

message appears. The number varies depending on

 

out: Y: yellow, M: magenta, C: cyan,

the conditions of copying.)

 

and K: black.)

P.46 “Replacing a Toner Cartridge”

 

 

 

Check paper size setting on control

Paper jam has occurred because of

Just removing the jammed paper does not prevent

panel for drawer N

the mismatch between the paper size

another paper jam. Be sure to correctly register the

 

placed in drawer N and the size

paper size in the equipment.

 

registered for drawer N on the

P.33 “Clearing paper jams caused by a wrong

 

equipment.

paper size setting”

 

 

 

Check paper type setting for drawer N

Paper jam has occurred because of

Just removing the jammed paper does not prevent

 

the mismatch between the paper type

another paper jam. Be sure to correctly register the

 

placed in a drawer N and the type

paper type in the equipment.

 

registered for the drawer N on the

P.38 “Clearing paper jams caused by a wrong

 

equipment.

paper type setting”

 

 

 

Paper for left drawer can be added

No paper is left in the left tray of the

You can add paper while the copy function is in

 

Tandem Large Capacity Feeder.

operation. Open the drawer of the Tandem Large

 

 

Capacity Feeder and add paper in the left drawer.

 

 

For details, refer to Chapter 1 of the Copying Guide.

 

 

 

TRU Box needs to be replaced

The TRU box requires replacement

Contact your service representative.

(Please make a service call)

by a service technician.

 

 

 

 

Prepare new waste toner box

The waste toner box is nearly full.

Have a new waste toner box ready for the

 

 

replacement.

 

 

 

Wait (Performing Self-check)

The equipment is undergoing the

Wait until the maintenance is completed and the

 

maintenance to keep its imaging

message disappears.

 

quality.

 

 

 

 

Check the original and set it again

The original is jammed inside of the

Remove the jammed original following the guidance

 

Reversing Automatic Document

on the touch panel.

 

Feeder.

P.13 “Paper jam in the Reversing Automatic

 

 

Document Feeder”

 

 

 

 

The direction or the size of the

Check the direction and the size of the original and

 

original placed on the Reversing

then replace it on the Reversing Automatic Document

 

Automatic Document Feeder is

Feeder. Then reattempt the operation.

 

incorrect.

 

 

 

 

Change direction of original

The orientation of the original placed

Change the orientation of the original by 90 degrees

 

on the original glass is incorrect.

and place it on the original glass.

 

 

 

Time for Developer (*) Maintenance.

Little developer remains. “*” indicates

Contact your service representative.

(The colors are shown abbreviated:

the color of the developer.

 

Y: yellow, M: magenta, C: cyan and K:

 

 

black.)

 

 

 

 

 

Cannot print this paper size

A printing was attempted but failed.

Delete the failed print job, select the appropriate tray

Select the other Drawer

The paper could not be output on the

for the paper, and perform printing again.

 

tray selected for the paper output

 

 

because of the mismatch between the

 

 

paper size and the tray.

 

 

1. The paper with the size of 320

 

 

mm x 450 mm, 320 mm x 460 mm

 

 

or 330 mm x 483 mm (13" x 19")

 

 

was attempted to be output in the

 

 

lower receiving tray of MJ-1103/

 

 

MJ-1104.

 

 

2. The paper with the length of 457

 

 

mm (18") or longer was attempted

 

 

to be output in the lower receiving

 

 

tray of MJ-1103/MJ-1104.

 

 

3. The paper with the length of 483

 

 

mm (19") or longer was attempted

 

 

to be output in the receiving tray

 

 

of the Finisher.

 

 

 

 

8 Messages Displayed on the Touch Panel

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the right side of the equipment „ Paper jam in the bypass tray‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status„ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environment‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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