Toshiba 5520c manual Documents in the Scan folder have been deleted by a user

Page 95

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

TopAccess Message

Corrective Action

 

 

Main Motor Error - Please Contact Service Technician.

Contact your service representative.

 

 

Printer Output Error - Please Contact Service Technician.

Contact your service representative.

 

 

Printer Input Error - Please Contact Service Technician.

Contact your service representative.

 

 

Expired scan documents deleted from share folder.

Expired documents are deleted automatically from the “SCAN”

 

folder in the “SHARE_FILE” folder.

 

 

Expired Sent Fax documents deleted from share folder.

Expired documents are deleted automatically from the “TXFAX”

 

folder in the “SHARE_FILE” folder.

 

 

Expired Received Fax documents deleted from share folder.

Expired documents are deleted automatically from the “RXFAX”

 

folder in the “SHARE_FILE” folder.

 

 

Scanned documents in shared folder deleted upon user’s request.

Documents in the “SCAN” folder have been deleted by a user.

 

 

Sent Fax documents in shared folder deleted upon user’s request.

Documents in the “TXFAX” folder have been deleted by a user.

 

 

Received Fax documents in shared folder deleted upon user’s

Documents in the “RXFAX” folder have been deleted by a user.

request.

 

 

 

Failed to delete file.

The file cannot be deleted from the shared folder.

 

 

Failed to acquire resource.

The file cannot be acquired from the shared folder.

 

 

Document(s) expire(s) in a few days.

There are documents to be deleted in a few days in e-Filing.

 

 

Hard Disk space for Electronic Filing nearly full.

The hard disk has little space available. Delete unnecessary

 

documents to make more space.

 

 

Power failure occurred during e-Filing restoring.

The document could not be stored in e-Filing because of the

 

power failure.

 

 

SMTP Destination Error has been detected in the received mail.

The equipment cannot receive the Email that does not contain the

This mail was deleted.

sender’s Email address. Ask the sender to send the Email again

 

with the sender’s Email address.

 

 

OffRamp Destination limitation Error has been detected in the

The equipment cannot perform the Offramp transmission to more

received mail.

than 40 destinations. Ask the sender to send the Offramp

 

document separately for each of the 40 destinations.

 

 

Fax Unit Error has been occurred in the received mail.

The equipment cannot perform the Offramp transmission without

 

the optional Fax Unit.

 

 

POP3 Connection Error has been occurred in the received mail.

Make sure that the POP3 server is properly running. Make sure

 

that the correct IP address of the POP3 server is assigned.

 

 

POP3 Connection Timeout Error has been occurred in the

Make sure that the network cable is correctly connected. Make

received mail.

sure that the POP3 server is properly running.

 

 

POP3 Login Error has been occurred in the received mail.

Make sure that the correct login name and password are

 

specified.

 

 

POP3 Login Error occurred in the received mail

Make sure that the POP3 login type (Auto, POP3, APOP) is set

 

correctly.

 

 

File I/O Error has been occurred in this mail. The mail could not be

Turn OFF then ON the power and check whether the equipment

received until File I/O is recovered.

can receive the Internet Fax. If the Internet Fax document cannot

 

be received, confirm that any files other than TIFF and text files

 

are attached in the Internet Fax.

 

 

Hard Disk space for File Share nearly full.

The hard disk has little disk space available. Delete unnecessary

 

documents to make the hard disk space.

 

 

Domain - General Failure during Authentication

Verify the Network Settings again and retry connecting to the

 

domain controller.

 

 

Domain - Invalid User Name or Password

Check the user name and password. Note that they are case-

 

sensitive.

 

 

Domain - Server not present in Network

The server is not on network or it could not be located. Also check

 

the DNS and DDNS settings on TopAccess.

 

 

Domain - User account is disabled on Server

Check the User attributes on the server. This can be verified in ->

 

Active Directory Users and Computers.

 

 

Domain - User account has expired and cannot be used for logon

Change the account expiration date and retry again. The

 

expiration date can be modified from Active Directory Users and

 

Computers.

 

 

Domain - User account is locked and cannot be used for logon

The lockout duration could be specified in account lockout

 

security policy. If so, retry after the lockout duration.

 

 

Domain - Invalid logon hours for the User

The administrator has set restrictions on the logon hours. The

 

logon hours can be modified from Active Directory Users and

 

Computers.

 

 

Error Messages 93

Image 95
Contents Troubleshooting Guide Page ‰ Trademarks „ How to read this manual ‰ Symbols in this manualPreface ‰ ScreensPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Messages Displayed on the Touch Panel Message Problem Description SolutionEquipment by yourself Power Failure „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jam„ Paper jam in the Reversing Automatic Document Feeder ‰ If paper jams occur frequentlyUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion ‰ Transport unit „ Paper jam in the bypass tray„ Paper jam in the right side of the equipment ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs ‰ Side receiving tray „ Paper jam in the receiving unit ‰ Receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX ‰ Jam when making copies or prints „ Clearing paper jams caused by a wrong paper type settingClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam „ Staple jam in the Finisher Clearing a Staple Jam„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Never attempt to incinerate toner cartridges Replacing a Toner CartridgeReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Never attempt to incinerate waste toner boxes Replacing the Waste Toner BoxReplacing the Waste Toner Box „ Refilling the Finisher staples Refilling With Staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Problem Description Cause Corrective Action Copying ProblemsGuide Page Troubleshooting for Printing „ Clearing print job errors Print Job ProblemsProblem Description „ Command line options not processed Printer Driver Problems„ Cannot print port setting problems „ Cannot print Snmp Community Name problems„ Cannot print a job as expected using PS3 printer driver „ Retrieval of printer configuration failed„ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print „ Checking the client status Client Problems„ Print jobs not output Hardware Problems„ Startup page not printed Troubleshooting for Scanning „ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Troubleshooting for e-Filing „ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session Message Corrective Action „ Error messagesFiling Web Utility Problems Troubleshooting for Network Connections „ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environment‰ Client software CD now required Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Setup needs to copy Windows NT files‰ This port is currently in use ‰ Problem with the current printer setup‰ Location does not contain information about your hardware ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Printer Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment „ General operations When You Think Something Is Wrong With the Equipment„ Originals and paper Scanning area surface of the long rectangular glass Regular MaintenanceIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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Manual 288 pages 49.36 Kb