Toshiba 5520c manual Copying Problems, Problem Description Cause Corrective Action

Page 62

2 TROUBLESHOOTING FOR COPYING

Copying Problems

See the table below when you have a problem in operating copy function or have an unexpected copy output.

Problem Description

Cause

Corrective Action

 

 

 

 

 

Functions cannot be set.

Another function that is unavailable

Some functions cannot be combined.

 

 

 

for the combination has already been

For details, refer to Chapter 8 of Copying Guide.

 

 

 

set.

 

 

 

 

 

 

Copying stops while scanning the

The number of scanned pages has

To copy the scanned images, press [YES]. To cancel,

originals. (The message “The

reached the maximum.

press [NO].

number of originals exceeds the

 

 

limits Will you print out stored

 

 

originals?”” appears.)

 

 

 

 

 

 

 

Copying stops while scanning the

No available internal memory

To copy the scanned images, press [YES]. To cancel,

originals. (The message “Not

remains.

press [NO].

enough Work Space to store

 

 

originals

 

 

Will you print out stored

 

 

originals?” appears.)

 

 

 

 

 

 

 

Copied image is too light.

No toner is left.

The message “Install new Black (Cyan, Magenta or

 

 

 

 

Yellow) cartridge” appears when no toner is left. Replace

 

 

 

 

the toner cartridge of the color the message indicates.

 

 

 

 

P.46 “Replacing a Toner Cartridge”

 

 

 

 

 

 

 

 

Copy density is set too light.

Darken the density manually or try the automatic density

 

 

 

 

mode.

 

 

 

 

 

Copied image is too dark.

Copy density is set too dark.

Lighten the density manually or try the automatic density

 

 

 

 

mode.

 

 

 

 

 

Copied image has marks.

The Reversing Automatic Document

Lower them fully to block outside light.

 

 

 

Feeder is not fully lowered.

 

 

 

 

 

 

 

 

 

The original glass, platen sheet,

Clean them.

 

 

 

scanning area and guide are marked.

P.100 “Daily Care for the Equipment”

 

 

 

 

 

 

 

 

The copy density is set too dark.

Adjust the density lighter manually or try the automatic

 

 

 

 

density mode.

 

 

 

 

 

 

 

 

A transparent original such as

To copy a transparent original clearly, put a sheet of blank

 

 

 

transparency or tracing paper is being

and white paper behind the original. Make sure that the

 

 

 

used.

paper is large enough to cover the original.

 

 

 

 

 

Copy image is skewed.

The original is sent from the

Replace the original while aligning the side guides of the

 

 

 

Reversing Automatic Document

Reversing Automatic Document Feeder to its width so that

 

 

 

Feeder at a skew.

it will be placed straight.

 

 

 

 

 

Copied image is partially missing.

The size or orientation of the copy

Fit the copy paper size to the original or set the reduction

 

 

 

paper and that of the original are not

ratio for the copy paper.

 

 

 

consistent. The reduction ratio is not

 

 

 

 

properly set.

 

 

 

 

 

 

 

 

 

The binding margin is too wide.

Set the binding margin width to fully cover the original.

 

 

 

 

For details, refer to Chapter 4 of Copying Guide.

 

 

 

 

 

 

 

 

The original is larger than the

The outside part of the printable area cannot be copied.

 

 

 

printable area.

The Full Image function enables you to copy the whole

 

 

 

 

image of the original in the 95 - 99% reproduction ratio.

 

 

 

 

 

Copied image is blurred.

There is a gap between the platen

Lower fully the cover of the Reversing Automatic

 

 

 

glass and the original.

Document Feeder so that the original closely contacts the

 

 

 

 

platen glass.

 

 

 

 

 

 

 

 

The copy paper is damp.

Replace it with dry copy paper.

 

 

 

 

 

 

 

 

 

 

60 Copying Problems

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion ‰ Transport unit „ Paper jam in the bypass tray„ Paper jam in the right side of the equipment ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print Client Problems „ Checking the client status„ Print jobs not output Hardware Problems„ Startup page not printed Troubleshooting for Scanning „ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Troubleshooting for e-Filing „ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environment‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required‰ This port is currently in use ‰ Problem with the current printer setup‰ Location does not contain information about your hardware ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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