Toshiba 5520c manual Perform the print with the administrator’s password. If

Page 106

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code

Problem Description

Corrective Action

 

 

 

 

Insufficient Memory.

Turn the power OFF and then back ON. Retry the scan.

2B90

 

If the error still occurs, contact your service

 

 

representative.

 

 

 

 

Invalid Box password specified.

Make sure that the password is correct and retry the

 

 

scan, or reset the password and retry the scan. When

 

 

this error occurs for the print of the data in the e-Filing,

2BA0

 

perform the print with the administrator’s password. If

 

 

the recovery is still not completed or in case of invalid

 

 

password for the operation other printing (opening the

 

 

file, etc.), contact your service representative.

 

 

 

2BA1

Incorrect paper size or color mode

This size or color mode is not supported by e-Filing.

 

Check the paper size or color mode.

 

 

 

 

 

2BB0

Job canceled

(Job was canceled.)

 

 

 

2BB1

Power failure occurred

Make sure that the power cable is connected properly

 

and it is inserted securely. Resend the job.

 

 

 

 

 

 

System fatal error.

Turn the power OFF and then back ON. Retry the scan.

2BC0

 

If the error still occurs, contact your service

 

 

representative.

 

 

 

 

Failed to acquire resource.

Turn the power OFF and then back ON. Retry the scan.

2BC1

 

If the error still occurs, contact your service

 

 

representative.

 

 

 

2BD0

Power failure occurred during restoring.

Make sure that the power cable is connected properly

 

and it is inserted securely. Resend the job.

 

 

 

 

 

2BE0

Failed to obtain the machine parameters.

Turn the power OFF and then back ON. Retry the scan.

 

 

 

2BF0

Reached the maximum number of pages.

Reduce the pages and print again.

 

 

 

2BF1

Reached the maximum number of documents.

Delete the documents from the boxes or folders.

 

 

 

2BF2

Reached the maximum number of folders.

Delete the folders from the boxes.

 

 

 

Network Settings

 

 

 

 

 

 

Syntax error, command unrecognized

Check whether the Terminal mail address and

2500

 

Destination mail address are correct. Check whether

 

the mail server is operating properly. Turn the power

 

 

 

 

OFF and then back ON. Perform the job in error again.

 

 

 

 

Syntax error in parameters or arguments

Check whether the mail server is operating properly.

2501

 

Turn the power OFF and then back ON.

 

Perform the job in error again. If the error still occurs,

 

 

 

 

contact your service representative.

 

 

 

 

Bad sequence of commands

Check whether the mail server is operating properly.

2503

 

Turn the power OFF and then back ON.

 

Perform the job in error again. If the error still occurs,

 

 

 

 

contact your service representative.

 

 

 

 

Command parameter not implemented

Check whether the mail server is operating properly.

2504

 

Turn the power OFF and then back ON.

 

Perform the job in error again. If the error still occurs,

 

 

 

 

contact your service representative.

 

 

 

 

Mailbox unavailable

Confirm that the destination Email addresses are

2550

 

correct.

 

Check the access privilege for the mailbox in the mail

 

 

 

 

server.

 

 

 

 

User not local

Confirm that the destination Email addresses are

2551

 

correct.

 

 

Check whether the mail server is operating properly.

 

 

 

 

Insufficient system storage

File is too large for mailbox. Confirm the mailbox size

2552

 

on the mail server. Transmit again in text mode or with a

 

lower resolution. If the error still occurs, divide the

 

 

 

 

document and transmit again.

 

 

 

2553

Mailbox name not allowed

Check if there is an illegal character in the mail box

 

name in the mail server.

 

 

 

 

 

104 Error Codes

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the right side of the equipment „ Paper jam in the bypass tray‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status„ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environment‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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